Mites and filth are free with Ray Goushaw Herpetological Breeding Research

[Dan Scolaro]

David: It's not my wording that threw people off, but perhaps it was their own thirst for blood that threw themselves off. Similiar to your most recent mislead to standards and how you wrongfully suggest that I am pushing them on other people.

 

[Wilomn]

Sorry, Ray, but that's just not going to cover it.... This is a ZERO-tollerance site!!.... After such an aggregeous sale and delivery as that one.... you are DOOMED!!.... Don't even THINK that FREE shipping, a FREE upgrade and IMMEDIATE refund will work.... it just ain't gonna happen!!.... Your reputation will never be the same again.... you will probably never sell another animal again, and nobody on this site will ever do business with you again.... I don't care how many years you've been in this business, ONE mistake, and you're TOAST!!.... Don't you realize the POWER of the people here??.... One word on a thread from them, and you might as well give away everything you've got and go into the shoe business.... and don't even THINK that if you turn yourself around for a couple of years will make ANY difference!!.... It WON'T.... you will ALWAYS be known, from now on, as the guy that sold a snake with a mite on it, in a bag that had a stain on it, and a box that had air holes.... SHAME ON YOU!!.... I just HOPE you can sleep with yourself tonight!!....

Neil

Hey gubitz, it's egregious, TRY to learn to spell BEFORE you prove yourself, ONCE AGAIN, for the fool you are.

As far as your sarcasm in comparing Ray to you, which IS what you were trying in SUCH a very LAME fashion to do, it won't wash. Ray has an exemplary record, YOU, well, to say the least, which is best, you do NOT have such a reputation.

Ray will be just fine because HE accepted responsibility, he did NOT try to dodge it, blame it on someone else, or his own IGNORANCE, all of which YOU have done on more than SEVERAL occasions.

I thought your principles, oooops, forgot, you ain't got none, so I guess it won't matter if I say that a man of prinicples would NOT be here at all were his return predicated on someone else paying his fees which he did NOT pay because he thought he did NOT deserve the punishment he recieved.

Oh well, some guys just won't change. In Ray's case this is a good thing. In some cases, well, you figure out the rest.

 

[The BoidSmith]

Or, in the words of Abraham Lincoln...

"You may fool all the people some of the time, you can even fool some of the people all of the time, but you cannot fool all of the people all the time."

Best regards

 

[Tim Rash]

Ray kept his word and paid the rest of my money back today. I paid for her shipping back to him but I am just glad she is in his hands.

Tim

 

[critical bill]

Ray kept his word and paid the rest of my money back today. I paid for her shipping back to him but I am just glad she is in his hands.

Tim

Are you kidding me? There is no way in hell you should have paid for return shipping. Rays crackhead employee should be made to pay for the return of her.

I just completed a sale in which the delivery was forgotten at the sorting station and my customer had to drive 25 miles to retrieve it. I refunded the entire cost of shipping without even thinking about it. Thats not good business, thats just the decent thing to do.

This is just wrong.

 

[critical bill]

This is...

...really ticking me off. Ray, if youre reading this thread, do the right thing and call this deal a wash the right way and refund this gentleman for the return shipping charge. That is the right thing to do!!! You know it and I know it! If you do not feel this way then please explain your position.

 

[Jim O]

I agree with Chuck. Ray should have covered shipping in both directions considering the events. That's what I would have done. But if Tim is happy, that's really all that matters.

 

[MGReptiles]

I dont understand why there are so many bad things that go on in our hobby.. JUst refund the guys shipping and be a "business man" Sheesh...

 

[Wilomn]

Perhaps this is an oversight of Ray's. Let's give him a chance to say whether or not it was as it seems a cheap shot to make Tim pay it and I don't think Ray is the cheap shot kind of guy.

What's the scoop Ray?

 

[herpetological]

Here we go again...It's real simple to pick up the phone or e-mail me???? How about Tim gives me a bill? How can I pay a bill that I don't have? I agreed to pay it? Do I just guess at the cost and when it's not enough do I get jumped on again??? Nothing was mentioned by Tim. I figured when he got to it he would foward me a bill. By the way she has been sold to a very good customer that was very happy with her and will provide a good home. All that matters to me is that Mr. Rash is satisfied with the outcome of the transaction. I do have to say that it's amazing that 1 out of hundreds of shipments there is a minor problem and suddenly I'm a lousy dealer. By no means as I mentioned, am I perfect. Mistakes do happen. Tim was unhappy with the specimen and it has been refunded. As soon as he fowards a reasonable bill it will be paid. End of Story...

 

[critical bill]

Here we go again...It's real simple to pick up the phone or e-mail me???? How about Tim gives me a bill? How can I pay a bill that I don't have? I agreed to pay it? Do I just guess at the cost and when it's not enough do I get jumped on again??? Nothing was mentioned by Tim. I figured when he got to it he would foward me a bill. By the way she has been sold to a very good customer that was very happy with her and will provide a good home. All that matters to me is that Mr. Rash is satisfied with the outcome of the transaction. I do have to say that it's amazing that 1 out of hundreds of shipments there is a minor problem and suddenly I'm a lousy dealer. By no means as I mentioned, am I perfect. Mistakes do happen. Tim was unhappy with the specimen and it has been refunded. As soon as he fowards a reasonable bill it will be paid. End of Story...

What a load of CRAP!!!!!!!!!!!!!!!!!!!!

 

[herpetological]

Bill I don't know what your personal problem with me is??? Just don't have a life? I did exactly what should have been done...Admitted a mistake was made... Apologized... admitted that the ultimate responsibility was mine...Never argued from day one about the return or refund...Never asked for proof...Made it a "customer is always right situation"...Refunded the payment...Asked for a bill for shipping...If this is not good enough for you then I'm surprised ANYTHING satisfies you or ever will in your perfect utopian world. This is not a situation where the person received a sick, dead, skinny or incorrectly sexed/misrepresented specimen. It's not a situation where the seller argued or refused payment. The specimen was asked to be returned because it had "a few mites". Not the ideal situation or one I downplayed. Personally, i'm going back to my imperfect world where I will strive to make as few mistakes as possible(See I know i'm not perfect) and run the same business I have for 25 years. By the way the "crackhead employee" remark is uncalled for. If you wish to debate this matter i'll treat you with respect as long as you do the same in return. I guess I should reply in kind to you..."What a load of Crap!!!!!!!!!"

 

[The BoidSmith]

This is not meant in Ray's defense, he doesn't need it.

Chuck,

You asked from an explanation from Ray and he gave it to you. In all honesty I don’t know what else you are looking for. You run a business yourself and the people that read your threads are all potential clients. Do you really want to sound like a person impossible to please? Ray refunded everything except for the return shipment because he states he didn’t know how much it was. And you know what? Unless Tim says otherwise I do believe in what he says (that thingy of “innocent until…).

Regards.

 

[critical bill]

Chuck, You run a business yourself and the people that read your threads are all potential clients. Do you really want to sound like a person impossible to please?

I'm not sure I understand you correctly. I'm not demanding on my customers except that I require payment in full before shipping. If that make me impossible to please I guess I am.

Ray refunded everything except for the return shipment because he states he didn’t know how much it was.

I had no idea that Tim just sent the snake back without informing Ray when it would arrive and who the carrier was.

But let me ask you, how much difference in price do you think it would be from the cost of what it originally was to have it shipped to Tim in the first place? Perhaps cheaper in terms of weight without the hitchhiking mites? Maybe.

 

[critical bill]

Asked for a bill for shipping...

Why Ray, I had no idea you offered to pay for the return shipping. According to Tims post you didnt offer, you didnt ask him to send a bill with the return of the snake.

I think youre out nothing for your employees mistake and Tim is out something for your emploees mistake. Does that seem fair to you? Does it seem fair he has to post soemthing to spark a comment such as mine? Do you need poking and proding to take the bull by the horns and deal with the situation the way it should be handled?

You do understand what I am saying dont you? I think you wouldnt have said nothing about the shipping fee if it wasnt posted here. Would you have called Tim to ask where the shipping bill was? Sure you would.

Its just my opinion Ray, but if I had a disgruntled customer to begin with you could bet your bottom dollar that I would have offered to make all the return shipping arrangements as well as added any fee for "THE PROPER PACKING MATERIALS" to have it sent back to me. Thats just me living in my utopian world I guess.

This isnt personal Ray, and I'm sorry if my lack of anything better to do with my life, except give you a lesson in decent business, offends you.

 

[The BoidSmith]

Chuck,

What I meant was that there was no obvious way Ray could please you. He did the right thing. He refunded the money and the shipping (except for the return which he didn’t know how much it was). He explained why he had not refunded the shipping and your answer was: “What a load of…you know the rest”

But let me ask you, how much difference in price do you think it would be from the cost of what it originally was to have it shipped to Tim in the first place? Perhaps cheaper in terms of weight without the hitchhiking mites?

Probably very little difference, but as long as we are discussing shipping charges let me ask you another question.

According to the standards you want to apply to Ray he should pay shipping both ways because the quality of the snake was unacceptable to the customer (And I agree with you on that). Let’s assume that the worse happened and the snake died before arriving to Tim’s hands. Would Ray be responsible for shipping both ways then or will Tim be responsible to pay for the shipping of the dead snake back to Ray? What’s worse a DOA or a snake with mites? Or are they similar?

In all honesty I hope your answer to this question is that the seller is responsible to pay for the return of the dead animal. Please let me know what you think.

Best regards

 

[Chris@TSE]

Someone, (I'm not going back to look who...) mentioned that I owed Chris with Top Shelf for a Fed-Ex bill? Well that's new to me? Chris and I have done business with each other on many occasions and I have a lot of respect for Chris. I would think he would make me aware of this if that were true? I use UPS not Fed-Ex and as far as I can recall I've never gotten a Fed-Ex shipment from him???

I think it was Chris Johnson that mentioned you had an outstanding shipping bill. Page 16 I believe, 3rd post down from the top.

Yes Ray, it was from about a year or two ago when you were still using FedEx. I beliueve it was for some jackson chameleons. We paid shipping with the purchase and FedEx billed us after the shipment anyways, instead of billing you. I had called you and notified you about it as well. To this very day FedEx still sends us invoices about the previous balance owed from our old fedex account and I just toss them out.

Next one that comes in I'll photocopy it and send it your way if you like.... No biggie

 

[critical bill]

Chuck, According to the standards you want to apply to Ray he should pay shipping both ways because the quality of the snake was unacceptable to the customer (And I agree with you on that). Let’s assume that the worse happened and the snake died before arriving to Tim’s hands. Would Ray be responsible for shipping both ways then or will Tim be responsible to pay for the shipping of the dead snake back to Ray? What’s worse a DOA or a snake with mites? Or are they similar?

In all honesty I hope your answer to this question is that the seller is responsible to pay for the return of the dead animal. Please let me know what you think.

Best regards

I really cant answer your question because its not what happened in this case. I would rather not get into what could have happened or what may have happened but rather what is happening.

But, to touch on a little of what you said, I think its a miracle the snake did not arrive dead given the packing. I think Tim paid for "STANDARD" shipping and got below standard. And, I think its a joke he would have to ask, or bill, the seller for return shipping charges at all.

 

[The BoidSmith]

But, to touch on a little of what you said, I think its a miracle the snake did not arrive dead given the packing. I think Tim paid for "STANDARD" shipping and got below standard. And, I think its a joke he would have to ask, or bill, the seller for return shipping charges at all.

Chuck,

What “is happening” as you say, is that you questioned Ray because he should have paid for shipping both ways.

You said:

Its just my opinion Ray, but if I had a disgruntled customer to begin with you could bet your bottom dollar that I would have offered to make all the return shipping arrangements as well as added any fee for "THE PROPER PACKING MATERIALS" to have it sent back to me. Thats just me living in my utopian world I guess.

Although it’s a “what if” question your answer is very important to end the issue at hand. In this instance the snake had mites, but, had the snake arrived DOA, who should be responsible for paying the return of the corpse, Ray or Tim.

Thanks.

 

[Wilomn]

I really cant answer your question because its not what happened in this case. I would rather not get into what could have happened or what may have happened but rather what is happening.

chucky, back to chucky again, it seems that YOU were NOT privy to a conversation or two that occured between Ray and Tim.

THEY seem to have things well in hand and do not seem to be having any problems at all.

Instead of bitching at Ray for not knowing how much to refund Tim for shipping, why not bitch at Tim for not telling Ray sooner how much to refund? Sounds pretty dumb, doesn't it?

Tim, are YOU satisfied with what you've gotten and Ray saying that he will refund your shipping charge once it is made known to him?

Ray, are YOU satisified that you and Tim are happily going your own ways, each satisified that a deal that COULD have ended badly has now ended satisfactorily?

If the answer from either of them is NO, then more needs to be done and what needs to be done can be addressed at THAT juncture.

IF the answer is YES, then it's over, done, caput, fini, ended.

Ray and Tim are the only ones who need to say anything at this point.

That's MY point of view, anyhow.