I like this bit of her TOS: We reserve the rights to hold shipment depending on extreme weather conditions.
All snakes will not be offered until they have shed and are established feeders.
Every effort is made to portray each animal honestly and fairly. If for any reason, you are not satisfied with your purchase, please contact us immediately to arrange a refund, replacement, or credit. If not contacted within 2 hours after you recieve a DOA, with pictures of the shipping materials and the dead animal then a refund is void. Shipping charges & online processing fees are not refundable. We must be notified in advance of any and all returns.
If in the unlikely case a purchessed animal arives dead, please send the package back with the animal in dry ice to insure that it is the animal you purchessed from us. If you refuse to do this then the refund can not be made. In the case of a trade your animal does not arive alive then I am sorry to say that is your lose. We will refund your money for shipping but that is all.
Obviously she was trying to get around her own guarantee by saying the dead snake wasn't hers. Another thing is, she has her own TOS yet she had to start a thread on redtailboa.net asking for advice.