Elliott has offered a full refund, which we have accepted. The money will go into ensuring the tortoises have the care and attention they need, and the people involved in the purchase will be refunded. I do believe, as others here have also sensed, that Elliott was not acting in an intentionally negligent manner. He has stated these were his pets, and when we were doing our research on him prior to this purchase, it was evident that this was the case. I am sure he did not want to see the tortoises harmed. He has apparently received shipments like this and sent shipments like this with success. Of course, that doesn't absolve anyone or change anything, but that does explain why he shipped like this. People learn from mistakes, and I believe that Elliott would never ship like this again. The tortoises had good growth (you can see this in the photo that I posted of the deceased sulcata), and this doesn't magically happen, so we do understand that Elliott knows how to raise a healthy tortoise.
I didn't realize when you click the 'red x' as an icon for threads that it puts the label "bad guy" (I thought it just demarcated bad threads from good threads), and this is now also sitting badly with me. I do not know Elliott other than from this transaction. While this was certainly bad shipping, I do think the term "bad guy" should be for people who knowingly scam others or who ship animals like this with full knowledge of the consequences. Judging by personal emails from Elliott to the society, I can't imagine that Elliott would ever ship like this again. I suppose it is a painful lesson learned for Elliott. It is a sad situation all around. I hate that we were a part of these tortoises' sufferings. I hate that we were a part of so much human suffering as well (ours and Elliott's).
I said this once before, and I would like to say it again, instead of this thread existing only to call someone a "bad guy", I hope it has opened the eyes of some of the people who may have read it (and not commented) and thought it would be okay to ship like this. If Elliott is able to redeem himself to other buyers in the future then that's a good thing for all of us. I do believe he is deserving of a second chance. If this turns out to be a freak occurrence in what should prove to be a career as a "good guy" for Elliott then I am glad at least that this thread exists if only to prevent other sellers/breeders from having to learn the hard way.
This is a young man who made an unintentional error and he's hurting bad right now. For the considerate way he has handled this and the absolute torture he's putting himself through now, we can certainly forgive.