I think those that use this site on a regular basis (or have used it for an extended period of time) often don't realize that this site is not easy to understand on first glance. I've moderated and administrated more than my fair share of forums and it's an easy pitfall to assume that everything just makes sense to everyone equally. The excess use of emoticons, the ads, the design layout, the sheer number of sticky threads in this area alone...simply will not make this site as intuitive to all users.
I also don't disagree that he wasn't being rude, the problem is when admins and moderators take the bait and sink to that level, it usually ends up putting off the newer people that are taking the time to read and attempting to follow the rules.
I think the problem here is that you think YOUR way of moderating and administering a site is the *best* way to do so. In your mind, perhaps this is true, but I'm here to tell you that I believe that this is not a universally accepted premise. You are entirely welcome to moderate and admin any site you have been tasked with those duties in a manner that is acceptable to you, but please consider the possibility that I have chosen to run this site the way I want to. I believe I have the right to do so.
I am always willing to listen to opinions and complaints posted in a respectful and non aggressive or belittling manner, but those who come at me with fists a swinging (such as the person who started this thread) are in for a rude awakening expecting me to merely present my other cheek to them. If that is contrary to how YOU work other sites, then good for you. But I am not you. And I learned the hard way that I can't please everyone, so my goal here is to simply please ME about how this site operates. I don't expect everyone to like that, and that's just fine with me. As best I can remember, with EVERYTHING I have ever done with, to, or on this site has caused 25 percent of the members to like it, 25 percent to hate it, and 50 percent not giving a crap either way. Nobody is being held here against their will. This site and the way it is run either fits your fleeting wants of the moment or it doesn't. I can live just as happily with either outcome that results.
As for how other members interpret my interactions with someone who, in my opinion, needs a sharp and jagged reality check jabbed where the sun don't shine, well, hopefully if they are of a same frame of mind in their correspondence, then they will learn from this that this is not the proper methodology to use if they hope for positive results.