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Bad Guy REPTILE CITY

S

snakeman17

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Eubank Kentucky Pulaski county
James Tyler Logan-So i got a savanna monitor yesterday around 2 pm, he was non responsive when i got him out of the box, but he was still alive, i try to feed him, but he wouldnt eat, so i put him in his new tank, where i come home to find him died!! www.reptilecity.com is where i ordered it from, and they said there was nothing they could do about it. They have some really really unbeatable prizes and good comments from other buyers, thats what lead me to order from there. But please let me inform all you guys thats thinking about buyng from there, you have been warrend, i just dont want the same thing to happen to you as it did to me.
Thank you
~Tyler.
 
We never said this; “and they said there was nothing they could do about it”



We never got a chance to even reply to your emails that came in at 1:14am & 5:08am this morning



We will issue you a full refund



Thanks,

Felton Willis





James Tyler Logan-So i got a savanna monitor yesterday around 2 pm, he was non responsive when i got him out of the box, but he was still alive, i try to feed him, but he wouldnt eat, so i put him in his new tank, where i come home to find him died!! www.reptilecity.com is where i ordered it from, and they said there was nothing they could do about it. They have some really really unbeatable prizes and good comments from other buyers, thats what lead me to order from there. But please let me inform all you guys thats thinking about buyng from there, you have been warrend, i just dont want the same thing to happen to you as it did to me.
Thank you
~Tyler.
 
James, I understand you're upset about your new monitor arriving in bad condition and dying, but you've got to give the seller a chance to make things right before blasting them in a permanent thread on the BOI.

I am wondering why the monitor didn't arrive until 2PM. Did Fed Ex run late? Or was it not scheduled for an Overnight Priority delivery? Just wondering, especially considering how hot it's been lately.
 
Matt2979 said:
James, I understand you're upset about your new monitor arriving in bad condition and dying, but you've got to give the seller a chance to make things right before blasting them in a permanent thread on the BOI.

I am wondering why the monitor didn't arrive until 2PM. Did Fed Ex run late? Or was it not scheduled for an Overnight Priority delivery? Just wondering, especially considering how hot it's been lately.
Click to expand...

I have to agree with the above. Also a question that comes to mind is what did you try to feed, and why? Putting food in with a non-responsive animal, especially if it was live food is not good!
 
FWillis said:
We never said this; “and they said there was nothing they could do about it”



We never got a chance to even reply to your emails that came in at 1:14am & 5:08am this morning



We will issue you a full refund



Thanks,

Felton Willis





James Tyler Logan-So i got a savanna monitor yesterday around 2 pm, he was non responsive when i got him out of the box, but he was still alive, i try to feed him, but he wouldnt eat, so i put him in his new tank, where i come home to find him died!! www.reptilecity.com is where i ordered it from, and they said there was nothing they could do about it. They have some really really unbeatable prizes and good comments from other buyers, thats what lead me to order from there. But please let me inform all you guys thats thinking about buyng from there, you have been warrend, i just dont want the same thing to happen to you as it did to me.
Thank you
~Tyler.
Click to expand...

If it's true that you just now got a chance to respond, I hope you ask for proof of death before issuing refund! Again if true, OP, Why would you post this and not give Felton a chance to rectify it? Did you think they were a 24/7 business?
 
Matt2979 said:
I am wondering why the monitor didn't arrive until 2PM. Did Fed Ex run late? Or was it not scheduled for an Overnight Priority delivery? Just wondering, especially considering how hot it's been lately.
Click to expand...

Just my two cent's on this, when I was shipping snakes to remote areas of TN and KY, FedEx said they can arrive late, somewhere around 2pm I think. Not sure if he is in a "remote" area, but I will try to find that info.
 
I don't know if it applied in this case, but for informational purposes:

FedEx Priority Overnight®: next-business-day morning

Service Details
Delivery Times Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays. Check transit times.

http://www.fedex.com/us/service-guide/our-services/us/index.html?qgroup=toggle-c2
 
Focal X said:
Just my two cent's on this, when I was shipping snakes to remote areas of TN and KY, FedEx said they can arrive late, somewhere around 2pm I think. Not sure if he is in a "remote" area, but I will try to find that info.
Click to expand...

As of the census[2] of 2000, there were 358 people, 141 households, and 102 families residing in the city.

Looks to be out of the way.
 
Focal X said:
Just my two cent's on this, when I was shipping snakes to remote areas of TN and KY, FedEx said they can arrive late, somewhere around 2pm I think. Not sure if he is in a "remote" area, but I will try to find that info.
Click to expand...

JColt said:
As of the census[2] of 2000, there were 358 people, 141 households, and 102 families residing in the city.

Looks to be out of the way.
Click to expand...

Ah...I wasn't even thinking of that. Still had a bad experience stuck in my head when someone saved (literally) like $3 to ship to me by 3PM the next day, instead of 1030 (also in the Summer!). Nevertheless, it sounds like the seller is taking care of this problem. Hope to hear an update soon!
 
David Scarboro said:
I have to agree with the above. Also a question that comes to mind is what did you try to feed, and why? Putting food in with a non-responsive animal, especially if it was live food is not good!
Click to expand...

This too caught my attention. If anything, I would have offered it a spritz of water from a spray bottle to see if it might drink a little - but if it was totally unconcious, it probably was best to be left someplace cool and dark, sort of like you would treat a bird in shock. Just my $0.02
 
Open and shut case. Kid orders lizard, Lizard comes in bad shape, Has a panic attack over night, Opens a BOI. Just wondering why he would say they couldn't do anything if they never had a chance to respond yet? :NoNo:

Glad to see the seller is a stand up person deff :thumbsup:

also :iagree: should never attempt to feed a non responsive animal.
 
snakeman17 said:
James Tyler Logan-So i got a savanna monitor yesterday around 2 pm, he was non responsive when i got him out of the box, but he was still alive, i try to feed him, but he wouldnt eat, so i put him in his new tank, where i come home to find him died!! www.reptilecity.com is where i ordered it from, and they said there was nothing they could do about it. They have some really really unbeatable prizes and good comments from other buyers, thats what lead me to order from there. But please let me inform all you guys thats thinking about buyng from there, you have been warrend, i just dont want the same thing to happen to you as it did to me.
Thank you
~Tyler.
Click to expand...

Actually James,,, You need to come back. You have got some splainin' to do. Man up and lets hash out what happened here...
 
David Scarboro said:
Actually James,,, You need to come back. You have got some splainin' to do. Man up and lets hash out what happened here...
Click to expand...

:iagree: If you're going to expect a business to answer you at any minute of the day or night, shouldn't we expect the same from you?? :shrug01:
 
:iagree: . So far, this looks like a case of premature e-postulation (copyright fee forwarded to Tony). This looks like one of the 'bad guy' threads that really will wind up as a 'good guy' threat for the accused (Reptile City) and backfire for the OP.
 
snakeman17 said:
Well, i told him i was not interested in a refund, and had told him to just be more careful with the reptiles. Another thing, it wasn't Fedex. It was UPS and it was 7 day shipping.
Click to expand...

Am I the only one that's REALLY confused now?? You immediately blasted Reptile City, saying that they refused to do anything, BEFORE they had an opportunity to even answer you, and now you don't want your money back...:shrug01:
 
snakeman17 said:
Well, i told him i was not interested in a refund, and had told him to just be more careful with the reptiles. Another thing, it wasn't Fedex. It was UPS and it was 7 day shipping.
Click to expand...

??????????? then what do you want?????????????

And you agreed to "7-day shipping"? Is that the norm when shipping this species?
 
snakeman17 said:
Well, i told him i was not interested in a refund, and had told him to just be more careful with the reptiles. Another thing, it wasn't Fedex. It was UPS and it was 7 day shipping.
Click to expand...

The site says overnight shipping 19.95. Not interested in a refund? I may be way off here but I'm thinking some one was hoping to score a free second monitor.
 
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