sizzlindragons
Sizzlin Dragonz
Just wanted to warn everyone not to order from this place.
Before Christmas I ordered 6 under tank heaters and rheostat and it was to arrive by the next Monday. I spoke with someone and was assured it would be here in time for my geckos to arrive.
That next Tuesday still nothing was here. I called and was passed around till finally someone said they had just arrived that day and they would be sent out and at my door by Thursday and good news it was the updated version of the UTH's and they were much better. I explained why I needed them and he agreed it was bad they did not send an email stating they were on back order. Peter said he would send them that day.
I waited and nothing came again so Monday I called and spoke with Peter who said he forgot to ship them, that it was his fault and I was irritated but still kind at this point and explained my situation with cold geckos. He stated he would definitely send them that day and throw in some free stuff. I said I did not care about the free stuff just send my order. He said they would be here by Thursday and since I was getting more geckos and would need more heat I could pay him more of my money to add more heaters to the order and the shipping would not be more. With a laugh I kindly told him I would not be spending any more money with them since I still have yet to recieve my first order. He very kindly promised they would arrive by Thursday with out a doubt and was pretty convincing. Surprise nothing was here Thursday.
I called again the next Monday and of course Peter was not in anymore and I still being kind explained I needed my heaters and they said they had not shipped and I should call back when Peter was in.
Yet another week went by and I called today and asked for Peter. They said "sure hang on", then he said "may I ask who is calling?". I told him who it was and after a long wait Peter was not available. I am extremely upset at this point and my kindness has left me and I asked for a refund and was told that I could not get a refund but since the rheostat was on back order I could wait another week for them to ship. I told him not to bother and what a great company he was all the while he had attitude to start with and he was supposedly the manager.
I know they are full of poo and have had everything to ship for weeks but failed to do it.
They are horrible with customer service and could care less once they get your money to even send your products. They must have a high profit since they charge for products and never send them.
BEWARE OF THIS COMPANY!! DO NOT SPEND A DIME WITH THEM.
I am currently working with paypal to get a refund since I paid with my paypal master card. Keeping my fingers crossed.
Before Christmas I ordered 6 under tank heaters and rheostat and it was to arrive by the next Monday. I spoke with someone and was assured it would be here in time for my geckos to arrive.
That next Tuesday still nothing was here. I called and was passed around till finally someone said they had just arrived that day and they would be sent out and at my door by Thursday and good news it was the updated version of the UTH's and they were much better. I explained why I needed them and he agreed it was bad they did not send an email stating they were on back order. Peter said he would send them that day.
I waited and nothing came again so Monday I called and spoke with Peter who said he forgot to ship them, that it was his fault and I was irritated but still kind at this point and explained my situation with cold geckos. He stated he would definitely send them that day and throw in some free stuff. I said I did not care about the free stuff just send my order. He said they would be here by Thursday and since I was getting more geckos and would need more heat I could pay him more of my money to add more heaters to the order and the shipping would not be more. With a laugh I kindly told him I would not be spending any more money with them since I still have yet to recieve my first order. He very kindly promised they would arrive by Thursday with out a doubt and was pretty convincing. Surprise nothing was here Thursday.
I called again the next Monday and of course Peter was not in anymore and I still being kind explained I needed my heaters and they said they had not shipped and I should call back when Peter was in.
Yet another week went by and I called today and asked for Peter. They said "sure hang on", then he said "may I ask who is calling?". I told him who it was and after a long wait Peter was not available. I am extremely upset at this point and my kindness has left me and I asked for a refund and was told that I could not get a refund but since the rheostat was on back order I could wait another week for them to ship. I told him not to bother and what a great company he was all the while he had attitude to start with and he was supposedly the manager.
I know they are full of poo and have had everything to ship for weeks but failed to do it.
They are horrible with customer service and could care less once they get your money to even send your products. They must have a high profit since they charge for products and never send them.
BEWARE OF THIS COMPANY!! DO NOT SPEND A DIME WITH THEM.
I am currently working with paypal to get a refund since I paid with my paypal master card. Keeping my fingers crossed.
