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    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Bad Guy Reptile Depot....

Don't sizzle to much

You did Not make a Huge mistake in trusting a Large business, that is at most Lg. reptile shows.......That is well known.......They are clearly falling apart at the seems though! And becoming "Well Known" for poor service and W.C. animals w/ issues.

I can't begin to list and remember, All of what I have seen and heard over-the-years & lately, besides my own "dissapointments w/ em"{gecko related}
Reguarding their "Customer Service", or lack-there-of!

To think: some situations wouldn't even be resolved or avoided w/ out forum Reviews on the Internet. Thanx 4 the Info - Hope you Never get taken again.

- Jason
 
I would really like to purchase one of their trios of Gargoyles, but alas this and the other 4 threads about them have definitely changed my mind. That's over $300 of mine I'll spend elswhere.
 
I live somewhat close to RD, and go in to see there stock (I do it to see if they have what they say they have on there website) and every time I go in, there's nothing but dirty empty cages with the excuse "we bring all our stock to shows" ummm... ok? But back to point... they don't have anything in the store, with the exception of there "NFS" beardies. This explains why no one recives there orderes. I'm not sticking up for them what so ever. I'm not and will never buy anything from them, and for people local to them for feeders etc, go down the street to Exotic Life (sorry for anything aginst the rules if I have done so! :x)
 
Don't order from reptile depot. Placed an order from them back in Nov. and never recieved it even with calling them weekly about my order. Every week is a new excuse or lie, and they will not give me my money back. They say store credit only... well what good is a store credit if they never send anything out! I'm having to go through my credit card company to get my money is back. If your thinking of ordering from them save your self the time and headache and don't.
 
since it was brought up....
I ordered a shipping box and a couple of heat packs over a month ago and still haven't recieved them so I called reptile depot and found out they haven't even bothered to ship my order yet. So I told them just to cancel the order because my customer was tired of waiting and bought the animal somewhere else. They told me they could only issue store credit and not refund my card which I think is BS considering they hadn't even shipped the order. I only live one state over and had they shipped I would've had it within a week. This is the second time I've had this issue so I will not be ordering from REPTILE DEPOT again.
 
To anyone who has ordered from them......You can file reports to the Better Businness Bureau...https://odr.bbb.org/odrweb/public/getstarted.aspx..Thats the link to get started on reporting a businness..These businness's continue to exsit because people wont take 5 minutes out of their day to report them..Please people,report what happens to you so you can maybe save the next guy...If you have the time to complain here,you have to time to file a complaint with them!!!
 
Ok..link dont work...Just go to bbb.org..Go to the USA site...Then look at bbb for consumers and then click on "file a complaint"
 
Agree

I agree, if you posted a negative in response to your dealings with Reptile Depot, please go to the Better Business website to file a complaint. It only took me 2 minutes. Your complaint could simply be Customer Service related or if your still trying to get $ back.
 
sincitydragons said:
since it was brought up....
I ordered a shipping box and a couple of heat packs over a month ago and still haven't recieved them so I called reptile depot and found out they haven't even bothered to ship my order yet. So I told them just to cancel the order because my customer was tired of waiting and bought the animal somewhere else. They told me they could only issue store credit and not refund my card which I think is BS considering they hadn't even shipped the order. I only live one state over and had they shipped I would've had it within a week. This is the second time I've had this issue so I will not be ordering from REPTILE DEPOT again.
Click to expand...

Have you filed a dispute with your credit card company? No product after a month, I am sure you will be refunded by your CC.
 
Reptile Depot

I as well placed an order with these people as well. Backorder excuses, never bothered to ship, excuses, also there seems to be this fictional Peter charachter too. Everything seems to be Peters fault. Their Better Business Bereau rating is an F. They fail to give refunds, Numerous reports of run arounds. I too have been waiting for over a month for supplies and still nothing. Stay Away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:iagree:
 
DiAnn

It states on the NARBC site, that Reptile Depot will be a vendor at the show in Arlington this year. Maybe you can print out your reciept and email replys and give them hell in person. See what kinda of excuse they come up with there..
 
I stopped by RD this weekend, something must be going on with the store. The crested groups and the gargs looked healthy, everything else was crazy. Snakes were partial sheds, dead rodents shredded all over the monitor cages and the monitors were sick skinny looking, the entire place smelled of death. About 20 chameleon cages with nothing but a totally dead plant hanging inside, at least 10 vacant aquatic setups with nothing but green swamp land. A full size corn in a 10 gallon, and so on and so on...................

at least the store used to be ok, their was a guy building some naturalistic vivs and they do have alot of that, but something is real wrong their. I was embarrassed to even be in the store because Im sure some of the workers could tell I was wondering wtf is going on.

Anyways, sad really. The website shows an entire dif world, dont fall for it, plenty of ppl keeping things super clean that need your business.
 
jason longboard said:
I stopped by RD this weekend, something must be going on with the store. The crested groups and the gargs looked healthy, everything else was crazy. Snakes were partial sheds, dead rodents shredded all over the monitor cages and the monitors were sick skinny looking, the entire place smelled of death. About 20 chameleon cages with nothing but a totally dead plant hanging inside, at least 10 vacant aquatic setups with nothing but green swamp land. A full size corn in a 10 gallon, and so on and so on...................

at least the store used to be ok, their was a guy building some naturalistic vivs and they do have alot of that, but something is real wrong their. I was embarrassed to even be in the store because Im sure some of the workers could tell I was wondering wtf is going on.

Anyways, sad really. The website shows an entire dif world, dont fall for it, plenty of ppl keeping things super clean that need your business.
Click to expand...

Jason, whats really sad, is there IS some chams in those cages. i havent been in there for a while, but unless they got rid of the store pets there are 4-5 full grown chams on the end near the register. :ack2::shrug01:
 
yeah I saw one,it was Grey and looked at me for help. Maybe animal control or something whats do you think. The bad thing about that is it reflects on the entire banning issues. I would say we could go their and just ask what the hell is going on, but they are a little bit wild,the guys, Im a big guy and not afraid of anything, but it could get ugly if it got heated which I could only imagine happening.
 
I think if the living conditions are that bad at the store,there is somthing the Division of Natural Resorces can do...Jason,your right about not raising to much hell at the store..If it got heated and you went to jail,it wouldnt be good for you and your family..But when people build a case against these guys,then it will be good when THEY go to jail...I would love to go to a show with them guys there though...I would get rowdy with my reciept in hand and make sure no one bought from them...I am glad for this thread,cause I almost did buy from them!!
 
I've purchased from them at the reptile show here. And I did it purely because the animals looked BAD. I rehabilitated them and spent some money on vet bills. Sadly the two monitors did not survive but the one did.

Yeah I wouldn't suggest purchasing.
 
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