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reptilebasics...great people

J

johnsonink

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i just thought i would drop a line and tell yall that reptile basics is an a+++++
biz i put in an order for supplies on thurs and had it sat. customer service is nothing less than golden... highly recommended

joseph johnson
 
I agree, I have three of Rich's racks and love them! His communication and customer service are top notch.
 
Rich is an A+ guy and I would never hesitate to purchase from him!
 
i have met them at a couple of shows each time no matter how busy they are they will go out of there way to help you and i also have three of there cages
G Bear
 
:iagree: with everyone on Rich and Reptile Basics. I have purchased lots of snakes and fozen rats from him and always stop by and say hello at the shows he attends. All of his animals are top notch and his feeders are just as good. Never think twice from purchasing anything from Rich.

Jeff Coates @ JCSnakes
 
I just called them today and spoke to a very nice gentleman on the phone, whom I'm assuming is Rich (I didn't catch a name at the time), and placed an order for a Helix DBS 1000 thermostat and an Iris 12-tub shoebox rack. He was extremely courteous on the phone and even was willing to extend the sale he had been running on that rack that had ended a couple days ago. I should received the rack and thermostat between Friday and Monday, and will try to remember to update this thread when I do. So far I'm extremely pleased with his willingness to dish out information and help me out financially.
 
Couldn't agree more

I also had a great buying experience from Rich last spring when I purchased my Helix thermostat. I recommend him to anyone looking for heating supplies, without hesitation!
 
I called Rich about 5 times to ask him questions about Rancos, flexwatt and even his snakes for sale and he gave me a quick, honest answer every time. I just got my Ranco in today after ordering it Friday morning. MORE than happy to say Rich is an A++++++++++++++++++++ guy in the reptile business.
 
I am going to see rich in Whiteplains on Sunday.He built me a custom stand and solid black doors for my cages. He has great customer service

Gary
 
We did

our first order from him last week and ordered 3 more Johnson Control Thermostats online. They arrived in a timely fashion with NO DELAYS. Rich just got a new customer!
 
Rich is definitely a good guy. I have ordered racks, cages, thermostats and even a snake from him. He is always quick to answer questions, and to ship. His cages and racks are of high quality and i will buy from him again.
Ed
 
Yup!

We bought a Ranco from Reptile Basics, and I thought it was acting "kooky". Rich sent us a new one pronto, no hassle, and helped to answer all of our questions! When we needed another thermostat for our incubator, all of our questions were answered quickly, and honestly, and we purchased a Helix from them a short time later. Both thermostats work perfectly, and I would love to do business with them again!

Amy
 
Look out competiion!

I believe Rick's customer service will steal business from the other guy!
And rightly so. :thumbsup:
 
I bought a rack from Rick. Great service, love the rack.
 
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