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Good Guy Reptiles Express

They did say a first in the reptiles business to solve "most concerns regarding live arival" I guess time will tell what they meant by that. It could be something that they are still weighing the pro's and con's of so they may decide not to do it. I'm eager to find out though.
 
coldbloodedcages said:
Most people have there own TOS that would include "Live Arrival". Some people guarantee live arrival if there is not a problem in transit. If there was a problem like a major weather delay and a animal died. The seller has a live arrival guarantee except when the carrier had a delay. Then it would be on the buyer.
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And these are the kinds of people that I wont do business with. It should never be on the buyer. The buyer paid for a live healthy animal. Period... end of story. The seller is the one in business to make a profit. If things go south.... it should be on the seller to make good... not the buyer to eat it.

If the animal I ship dies due to a carrier mishap... I cover the expenses. I may not like it... but I do it. I should never fall on the buyer unless they were not there to take delivery.
 
We have what we think will be a very good system to regulate the entire process. There will be requirements for packing and shipping (just like we have now), temp requirements, ...... I dont want to go into much detail at this point. We will have all of the full detail and requirements after the program is in place. This program will be for the times UPS has a delay out of there control and has to hold a shipment. It wont be easy for the person trying to get paid on a sick or already dead animal. We have a insurance policy that will pay out for a loss for what is a direct result of carrier delay or hold of shipment. There will be different procedures directly related to the insured value of the animal including, pictures, complete package being sent to use and up to necropsy.
 
Kevin I agree! I was just pointing out different scenarios. The fact is no carrier guarantees live arrival for reptiles. It is up to the buyer and seller to have an agrement in place before any animal is shipped or purchased.
 
Sounds like you guys are really on to something. Kevin, they are just saying that at this point if anything goes wrong in transit they are not liable and the buyer and seller have to resolve this issue. They aren't saying who is at fault, only saying that they don't assume responsibility. I agree with you on not buying from someone who doesn't have a live arrival guarantee.
 
coldbloodedcages said:
Debbie is fast! If it has been 3-4 weeks then there is a problem with your account. Contact Debbie ASAP and she will take care of it. [email protected]
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Debbie was right on top of it for me. she sent me an email before i even had a chance to send her 1 or call. turns out yahoo lost an email so i never got the form to file out. i will be getting that back to her within the next few days. if this shows how good the rest of the business is then i cant wait to get approved and do business with yall! i give :thumbsup: :thumbsup: so far! thanks alot!
 
Southern Wolf said:
And these are the kinds of people that I wont do business with. It should never be on the buyer. The buyer paid for a live healthy animal. Period... end of story. The seller is the one in business to make a profit. If things go south.... it should be on the seller to make good... not the buyer to eat it.

If the animal I ship dies due to a carrier mishap... I cover the expenses. I may not like it... but I do it. I should never fall on the buyer unless they were not there to take delivery.
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:iagree::iagree::iagree: If you pack the animal correctly and watch the temps so as to avoid "extremes" (that the animal will actually pass through, not just depart/arrive in) then your shipment should arrive at it's destination alive and well, EVEN IF IT'S 24 HOURS LATE!!! If not, the seller IS the one responsible to replace or refund in full!!! (If the seller's TOS differs, buy from someone that takes more responsibility.)

The only way that I would hold a buyer responsible for an animal dieing in transit is if they don't accept the package when the carrier attempts to deliver it. There is no way I can take responsibility for you not being home to accept your new animal (of course I NEVER send a package without confirmation that you know it's coming and when!!).

But this thread is about Reptiles Express and I want to reiterate how pleased I am with there services. I've used them a couple of times now and plan to do so a lot more!
 
*FACEPALM*
Ok, for those who are still confused: ReptilesExpress does not, anywhere in their agreement, talk about YOUR buyer. They do not care who bought the animal from you. They're not dealing with that person--you are. When they say 'buyer', they do not mean the person who is buying an animal from YOU.

What they are saying is that THEY (the seller) are providing a service to YOU (the buyer). You are the buyer. Get it?

Therefore, if you do something so stupid that UPS or someone else sues ReptilesExpress as a direct result of it, then you have to reimburse ReptilesExpress for their legal fees in dealing with the mess you caused.

Does this make more sense now? I know, legalize can be difficult to understand sometimes.
 
I don't know you need to be sarcastic about it, it's a genuine concern. The language doe not state anywhere that they would get reimbursed for the buyer (me, I've understood that for a long time thanks) stupdity, and it's not very specific. I can see a situation arising where I do everything possible, but the person I ship to is not happy and then decide to sue everybody. In that case, who pays reptilesexpress legal fees? I know you're all saying it shouldn't happen if you do what you should as a bussiness person, but I'm sure guys read the BOI. You know there are people out there who can( be made happy.
 
Kevin, YOU would be the BUYER, by BUYING the rights to use UPS via Reptiles Express. If YOU do something stupid (ie ship a venomous snake that escapes and bites the UPS driver) YOU are going to be totally responsible for any fees that Reptiles Express has to spend to defend themselves in a lawsuit, should UPS sue them. If you sell an animal to a buyer, that buyer is NOT the one in question.

If I am wrong in my attempt to over-simplify this, someone feel free to call me on it. But, as I understand it, this is the best way I can explain. Hope that helps!
 
If someone was to get there money back, I don't see how anyone would have any legal grounds to sue someone. I don't think the scammers out there have the money to pay for huge expenses of a lawsuit. Especially when they won't benefit from it.
 
dustinNMpythons said:
Sounds like you guys are really on to something. Kevin, they are just saying that at this point if anything goes wrong in transit they are not liable and the buyer and seller have to resolve this issue. They aren't saying who is at fault, only saying that they don't assume responsibility. I agree with you on not buying from someone who doesn't have a live arrival guarantee.
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Oh Im not raggin on RE.... Im explaining my stance on what he posted about SOME breeders.

RE is just providing a service.... if something did go wrong and RE got reembursed for the shipping.. then I would expect the seller to get reimbursed. Because if the seller is one of the good guys.. he's already reimubrsed the buyer.
 
Matt2979 said:
Kevin, YOU would be the BUYER, by BUYING the rights to use UPS via Reptiles Express. If YOU do something stupid (ie ship a venomous snake that escapes and bites the UPS driver) YOU are going to be totally responsible for any fees that Reptiles Express has to spend to defend themselves in a lawsuit, should UPS sue them. If you sell an animal to a buyer, that buyer is NOT the one in question.

If I am wrong in my attempt to over-simplify this, someone feel free to call me on it. But, as I understand it, this is the best way I can explain. Hope that helps!
Click to expand...

Ummm Please state which one your talking about.... becuase there are two of us in this thread.... and you gave me praise for my last post. I sure hope your talking abou the other one
 
Southern Wolf said:
Ummm Please state which one your talking about.... becuase there are two of us in this thread.... and you gave me praise for my last post. I sure hope your talking abou the other one
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Sorry! Was referring to pakinjak and his questions. My bad, as I thought about that after posting!!
 
The fact that Brendon has the time to come here to clarify things says a lot about their sevice :) I can see where Kevin (Wolf) is coming from... If I were to ship an animal that arrived DOA due to UPS making a mistake whether it be losing the package or missing a flight then I would definately reimburse the buyer.. That's what a responsible seller does :)
 
UPS does reimburse the cost of shipping if it is not delivered by there guaranteed time. RE also does issue a full refund of the shipping cost. We just refunded a customer even though UPS would not. The customer dropped off a package to a UPS store on the 27th. The UPS store "mis-placed" the package. It was not delivered into UPS hands until the 28th and is out for delivery today the 29th. If you are UPS then this is still a next day delivery and has been delivered the next day. The clock does not start with UPS until they scan the package in a UPS Hub. Make sure you get a drop off receipt from the store you left your package with. It should have the date, time and tracking # on it.
 
Is everyone now clear that the person purchasing a shipping label from RE is the buyer? Reptiles Express sells UPS shipping labels. They are the seller. You, the person who has something to ship, are purchasing a shipping label from them--you are the buyer.

Reptiles Express is not liable for anything you ship, for anything YOUR buyer receives, etc. All they do is sell shipping labels. So, if your customer is unhappy, they do not sue UPS, they do not sue RE--they have to go to you to resolve it. RE didn't really mention this much in their legal agreement, because it is so obvious. They are only concerned if you do something dumb with the shipping label they sold you.
 
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