REPTILES PLUS IN FLA THEIVES!!! BUYERS BEWARE!!!

[ForkedTung]

My math puts $75 + $50 = 125$, I'm not sure where you're getting $100??? Although it doesn't matter what the snake cost ( in your isolated instance here) because I'm getting it back, so I eat the shipping and I'm out $50 .

OK, I think you mean $50 both ways shipped? In that case screw the customer! heh heh LOL!
Seriously now I'm out $100 with my reputation and my word intact!!! and a even much more serious inclination to learn as much as possible about the animals I'm staking my livelihood on and I'm really kicking myself in the A$$ at this point, because I know this was my fault and could have easily been prevented with just a little more effort on my part!

 

[brrrman]

The shipping costs go both ways. $50 to ship out $50 for the customer to ship back. Who eats the hundred bucks? If you made the customer eat the return shipping you would be defending yourself on this very forum.
As far as defending Victor,

I said he wasnt the sharpest knife in the drawer.

Victor was wrong for agreeing to a bad deal. many young guys in the biz make the same mistake Victor was wrong for running his mouth. another noob mistake

sending the $85 bucks back to Debbie right from the start would would probably gotten him praise from her and another good guy rating for eating the difference. But now he will suffer from bad decision making and running his mouth.

If thats a friend I'm defending I'd hate to see how I treat my enemies. I love The B.O.I. I check out anyone I plan on buying from. Dan scolaro lost a sale to me for his regressions on this forum. But I do not like sifting through all the bashing and endless comments that do not get to the heart of the thread. which is was anyone really ripped off ? That is the question about any bad guy thread.
Just because a guy doesn't use spell check and flies off the handle at a few posters who bash him does not make him a thief. With a name like victor rivera from south florida I'm pretty sure he speaks hispanic very well and english is a second language.
I do not sell any animals on the internet because of bashers and hard to please customers, shipping costs alone eat any profit you may make if something goes wrong.

 

[ophidile]

Why should a customer eat half the charges for the seller's mistake?

 

[brrrman]

This is the exact question I had posted.

Forked tongue what will you do when you sell one of your prized possesions that you think is the blueprint of what a buttercorn should look like. you send it halfway across the country and when your customer gets it. hes not happy he says its not at all what you described it too be so you ask him to send it back for a full refund. he sends it back and you feel it's a great snake, that guy is nuts. Who eats the shipping both ways on that transaction? Say fifty for overnight plus heatpaks and styro etc, each way. Who eats that $100 bucks.

I am inferring that the seller (any seller) feels he is right, he properly represented what he was selling. However the buyer is not pleased, you both feel your right. It ends up in a forum like this.We, who are not personally involved try to convince the buyer or seller who is closer to the truth and who should eat some shipping charges. We should do this as professionals, not kids in a playground throwing rocks. We should say our opinion on who is right and wrong and let the 2 figure it out. Did debbie get what she ordered?No. Did Victor run his mouth and promise Debbie that cham for $8.50 And then renig on the deal after he lost his 2nd sale? yes. will his business suffer greatly for that? probably. was anyone really ripped off in the end?Victor says no DEbbie says yes everyone else's view is just an opinion. No need to take it farther.
Nuff Said
Peace.
Phil R.

 

[hhmoore]

So how do you figure that your version of things gets to be right?...and that you get to have the last word here?
Nuff Said

 

[brrrman]

We should say our opinion on who is right and wrong and let the 2 figure it out. Did debbie get what she ordered?No. Did Victor run his mouth and promise Debbie that cham for $8.50 And then renig on the deal after he lost his 2nd sale? yes. will his business suffer greatly for that? probably. was anyone really ripped off in the end?Victor says no DEbbie says yes everyone else's view is just an opinion. No need to take it farther.

Where did I say my version was right? Don't be so tired and cranky I'll be happy to buy you a beer, just don't make the bar too far away I have to drive ya know?

 

[ForkedTung]

Forked tongue what will you do when you sell one of your prized possesions that you think is the blueprint of what a buttercorn should look like. you send it halfway across the country and when your customer gets it. hes not happy he says its not at all what you described it too be so you ask him to send it back for a full refund. he sends it back and you feel it's a great snake, that guy is nuts. Who eats the shipping both ways on that transaction? Say fifty for overnight plus heatpaks and styro etc, each way. Who eats that $100 bucks.

Well, depends...but in that generic situation, I always send pictures because unlike Victor, I actually have produced and have possession of the animal I am selling so for that situation to occur there would be some pretty, almost intentional miscommunication on either party. Now if I had sent him one of my Bloodreds instead of what they had ordered ( like Victor did, Phil what is so hard to understand about this, IT WAS THE WRONG ANIMAL, It wasn't a variation of the right cham. it wasn't a slightly off color version of the right animal, It was the wrong animal, while this difference may not mean much to a snake or frog person to a cham. person it does because IT was the wrong animal !) Yes I would pay both ways. If they didn't like the butter only because of the looks, after seeing pictures, I might consider letting them keep it with a discount and never deal with them again, or if they did not want it at all I would accept it back, but they would have to pay half if not all of the shipping back, look they saw a picture of it, it was the right sex and morph what more could I do ? I would also X them off of my "sell to" list. Although I highly doubt someone would want to return one of my snakes based only upon a problem with it's appearance, especially after seeing pics.

 

[AbsoluteApril]

Who eats the hundred bucks?

The seller. I once sold a boa that died in transit due to a failed heat pack. Part of my TOS is that the buyer ships the body back to me so I can confirm it's what I shipped out. Upon receipt of the body I refunded the customer their entire purchase price, plus original shipping plus the return shipping costs.

 

[Animal34343]

Whoever is at fault is who should eat the shipping costs. If the animal was properly represented as far as color and is the correct sex and species, but the buyer doesn't like it for some reason, then the buyer should pay shipping. If it's the wrong species, sex, morph, color, or dies in transit or within the allotted health guarantee then it's the sellers responsibility to pay shipping. In this case Victor was at fault, so if she had decided to send it back because it was the wrong species, then Victor would have to pay return shipping and refund her what she paid.

 

[brrrman]

Kyle i'm not disagreeing with anything you said.
I never did.
I did disagree to the original post

REPTILES PLUS IN FLA THEIVES!!! BUYERS BEWARE!!!

And I disagreed to the tactics that some posters used to Voice their opinions.
Does anyone hear honestly think calling victor an idiot, an illiterate, thief, crook scammer etc is going to help Debbie get any type of refund? did I not say he should eat the $85 bucks and keep his promise.When I post I try very hard not to offend, that immediately puts the offended on defense. even though I don't feel Debbie was ripped of. I tried very hard not to offend Debbie If I did I apologise.
I will save the last word for mister moore tired and cranky moderator
cheers.

 

[dondeb562]

I dont see how you can say he did not steal my money. He guaranteed me the proper species or MY MONEY BACK. HE agreed that I PAY HIM MORE MONEY instead of shipping it back in extreme temps and me not knowing how to ship an animal. Had he actually been able to get me the proper species would he have come back a week and a half later and said sorry but you owe me money for the flapjack cause I decided I want more money out of you?? NO he wouldnt have, but since he was not able to make MORE money on me he decided to change the verbal and email contract we had. so YES he still STOLE my money as he never sent me the mt meru ORDERED AND I PAID FOR.
Also I would NEVER EVER compare Mike from FLA CHAMS to Victor. Mike has the some of the highest quality animals out there with some of the BEST customer service I have ever experienced! I will FOR SURE be buying from him again and again and again if I need anything. He is soooo on top of his shipments and customers unlike Victor in which YOU even had to contact him to find out why half of your shipment never made it to you. Quality customer service should have contacted you BEFORE the package went out to inform you that half was not going to show instead of you wondering where the heck it is when you opened the box. No email, no notein the box, no phone call...nothing. Maybe Victor learned from our dealings on how to properly refund money which may be why you got your back. I wonder if the out come would have been different had I not posted our dealings.....?

 

[SofaKing]

Mr. Phil

If you read this entire thread which I believe you did, Victor came on here full of piss and vinegar. For someone who's new to business and customer service, he committed suicide. This whole thread to you has been about money, but it's about more then that. Anyone in business should know the in and outs of the products they sell and not rely on the wholesaler/distributor. Lets say Victor is giving a break on the mess of sending the wrong species of cham, on the other hand he's showed he really doesn't know the basics on his animals via his website. So can you really say a newbie mistake?

He came on here accusing and bashing another company, all because they have a similar name, and the fact the owner of Reptiles Plus Inc left a statement that they didn't want to be confused with Victor and his business.

The more Victor came on here and opened his mouth, he made himself look like an idiot. I do believe the customers always right, even when their wrong. I've been around Herps for 11-12yrs and I'm not as evolved in the business part of this Industry as I use to be, I do help my wife out since she is in this business. I own a Construction Co., and theirs not much of a difference between both business's or any at that.

Say a customer hires me to side their house with vinyl siding that had a wood grain print, and I made the mistake of siding it with just normal flat vinyl. The custmer comes home and is livid, but decides to keep it and wants me to cut them a deal on labor. So who should eat the labor?

Here's a real example that happen to me a few months ago. I did a drywall job and it was 5hrs one way from my house. It took 2wks to finish and the customer called and wasn't happy since there was a few stress cracks due to the house settling etc. The cracks had nothing to do with the work I performed, but I went up there and fixed them any way. The total cost I ate for that was 1200.00, but I wanted to please and have a return customer. Guess what, I went back up a few weeks later and put in 2300sqft of hardwood flooring. He loved the customer service!

I believe that you have to create a great work ethic in any business to stay in business.There are some customers that are a pain in the ass, but you never know what can come your way if you please them. I also know their is a limit to how far you can go. There is times when I want to say what I really think of them, but I hold my tongue and then say to my wife behind closed doors.

 

[ophidile]

Admittedly the "money back guarantee" is somewhat complicated by the fact that Debbie did not want to send the cham back (although am I correctly recalling that she'd still be out shipping?)
I don't know the original wording of the guarantee - it seems unclear before there was a problem whether returning the animal was required for the money back.
As I said, in the case of a misidentified animal that the seller wants to keep, I would think the reasonable thing would be to refund the difference between what they received and what they should have received, which in this in this case sounds like $40.

 

[brrrman]

Just when you think your out they keep pulling you back in.

Debbie,
Victor as well as every dealer will guarantee the right animal or your money back. If you send the wrong animal back. most places will make you send a dead animal back.simply to prove the animal is dead or the wrong species.
anyone can take or download a picture and say this is what you sent me.
You chose to keep the animal. You talked him into a ty deal.maybe he thought you meant 31.50 for the cham plus 22.50 for shipping which may have covered his wholesale cost. does'nt matter. He agreed to it. Now everyone listen close.
VICTOR WAS WRONG FOR THIS!!! he made a deal and should stick to it.
After realising he cannot get the animal you want and maybe or maybe not getting bashed from his partner he pulled out of the original verbal deal. and wanted the cham returned for a FULL refund. BAD MOVE !! FLCHAMS is a reputable company I was only using them to get a price for a wild caught flapjack. the flapjacks they sell are wild caught imports. says it on the site.
I will quote another large dealers T.O.S

Please note: Do to a series of recent attempts to renegotiate prices after receipt of shipment we have added the following to our satisfaction policy. We will not re-negotiate prices after you have received the animal(s). If you are unsatisfied then we will ask you to return the animal(s). If you do not return them then you will be deemed satisfied. If they are worth keeping then they are worth the full price paid

.
Victor admitted he was new only 3 months when this started.
He seriously F up his new business by backing out of a verbal agreement. But in the end Debbie got a flapjack cham for $112 shipped.
I used Flchams because it was the only comparison I could find. those little buggers are hard to get I guess.their price $110 shipped. I am sure if Victor survives this deal he will think twice before renegotiating on a shipped animal,
and debbie if your afraid to ship an unwanted animal back do not buy on the internet.

 

[brrrman]

Wow!!!
Glad I got out of construction 20 years ago. I used to fix a stress crack with a $5 pail of joint compound a drywall knife and a sheet of fine sandpaper. even at 30 gallons of gas that would cost $100 for the full job.

chameleon

--------------------------------------------------------------------------------

We've been in business since march 2008, and till this date we've never tried to rob anyone of their purchases. we have in our website stated in terms and conditions our policies. now i have already told miss harris that if she wanted a full refund she would have to return the so called flapjack chameleon i sent her. even till this day she still refuses to send it back to us. its looks like to us we did send her a jacksons and she is trying so say we sent her the wrong species so she can get it at a lower price! since she wants to take advantage of the fact that we told her we were not familar with the sub-species she order but the wholesaler is very familar since they have been in businees for over 30 years so why would they send me the wrong species of chameleon. if miss harris wants a full refund she has to send back the chameleon alive on arrival that we sent her for a full refund no exceptions!

That was Victors first post before the attacks were made on his business his character and his intelligence.
Now before I get another 10 posts saying i'm defending him, He screwed up everything the minute he backed out of his deal with Debbie. he screwed up even more by posturing up and getting mouthy on this thread. He has probably wised up by no longer posting. the faster this thread goes away the better for him.

 

[dondeb562]

Again, he NEVER told me to send the animal back until I posted our dealing on here. That was AFTER he repeatedly told me he was rufunding my money and did not, then after I filed the claim with paypal in which he LIED and said he sent me the right animal and used the tracking number for the WRONG one. He already pulled one scam who would trust to send it back at that point and expect him to keep his word when he already showed he does NOT. Knowing him now the animal would have come back to him fine and alive and he would have claimed it was DOA so he would have another excuse to keep my money. He has already shown he can not be trusted! When all this came out and THEN he decided for me to send it back he stressed 1000 times that it MUST be alive upon arrival. Now, knowing I have never shipped before it would have been nothing to him to lie AGAIN and say it was dead.
Also, Victor was selling flapjacks for $50, so basically he got a little over cost from me. Which since HE messed it up that is why HE told me to keep it and WE AGREED on the $31.50. He also ships postal so it is only $23. Now the difference with FL chams is they pick the cream of the crop (which I KNOW VICTOR would never be able to do since he can not even identify proper species) which is why the price is higher, they also have impecable customer service (hence you get what you pay for), and he also ships ups overnight which is why his shipping costs are more. So still you can not compare Victor to Fl chams. Comparing the two is like comparing apples to oranges....

 

[Demo]

I can't let this die yet, I feel too strongly to let it go...

Seems to me Victor already admitted he stole(robbed) from Debbie. His first post reads, "... until this time we have never robbed from anyone..." I paraphrased. Until now, he didn't, but this time he did.

I'd like to see this thread kept current for a long time. I can't believe anyone calling himself a business man can be so ignorant and rude. Grammar skills suck, spelling sucks, business savvy sucks, knowledge of his own product sucks and customer service sucks. Sounds to me like a recipe for a soon to fail business.

 

[rkstr07]

I can't let this die yet, I feel too strongly to let it go...

Seems to me Victor already admitted he stole(robbed) from Debbie. His first post reads, "... until this time we have never robbed from anyone..." I paraphrased. Until now, he didn't, but this time he did.

I'd like to see this thread kept current for a long time. I can't believe anyone calling himself a business man can be so ignorant and rude. Grammar skills suck, spelling sucks, business savvy sucks, knowledge of his own product sucks and customer service sucks. Sounds to me like a recipe for a soon to fail business.

amen.

 

[SofaKing]

Yeah Phil

Construction has changed even in the past 10yrs. Material has rocketed, especially in the past year.

There is 2 steps to fix cracks, tape and feather, then sand.

Back to the thread. This whole thing favors Debbie. Because 1or 2 people were pleased with their deal doesn't warrant the label of a GOOD GUY. Most people expect topnotch service, I know I do as a customer.

What gets me is that all of a sudden Victor states he has a partner, (I have no problem with it if it's legal in his state). It's so easy to blame others when they are not here to explain their story etc... I bet you the wholesaler would have a different story to tell!

 

[Vegas Chad]

I don’t have the time to read through this big ol thread so this may have been said... However if a seller of reptiles specifically chameleons can not tell the difference between a jacksons chameleon and a flap neck chameleon he has no business selling them at all. The lack of large horns or lack of them might give a ~little~ clue as to what it is. What a guy... Best of luck Debbie