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Reptster.com experience with show sponsorship not good

I'll admit I haven't looked into change from FedEx to UPS, but the first question that pops into my mind: Does Reptster indicate how it will get around UPS's strict "no snakes" policy? Or has UPS changed that?

N. Nelson
Blue Cat Cornsnakes
 
ripped this woman off for advertising for you and then wont pay, now you have apparently ripped off fedex, whats next david? i have heard alot of good things about you in the past but it seems lately you have become scum and a ripoff. regardless of who you have to ship i will never do business with your company.
 
Originally Posted by GottaLuvHerps View Post
So, if he hasn't been paying FedEx, where has the money gone that people have been paying HIM to pay FedEx?

That's a very good question. I don't know how David's account is set up but a month out and with as many daily packages being sent out as he claims, that's a lot of dough.


why would you leave all your clients out in the cold holding a box with no way to ship.... seems to me you'd first get UPS online... then close down Fedx.
Would make sense to wait.
 
I remember David talking about working out with a deal with UPS in the shipping forum thread, but he wasn't willing to go into details at that time.

Here's a little conspiracy theory for ya'll to ponder (I think I'm being programmed with all of the stinking political ads).

Reptster has been questioned here (as well as other places, I'm sure) about whether or not they have/had an actual agreement with FedEx to be a third-party shipper. Reptster has now dropped FedEx (or more realistically FedEx has dropped Reptster). Is it possible that FedEx closed Reptster's account/sent them to collections because there was no agreement between the two parties to begin with and David was actually violating their terms of service? If there was no agreement, then Reptster was receiving bulk discounts fraudulently, the result being FedEx losing profits. FedEx may be attempting to recover some of that money????

It's not a bad theory. Here's another...........let's just say if Reptster didn't have the appropriate agreement in place to ship with FedEx, what on earth would make people believe that he could somehow miraculously get around UPS's no snake policy? I *personally* would want to see a copy of that agreement before I would be willing to believe much on Reptster's end.
 
I *personally* would want to see a copy of that agreement before I would be willing to believe much on Reptster's end.

Especially with everything that has gone on up till now. Although I still wont use his services..... but I would be interested in seeing the agreement.
 
:eek:

Oh my gosh, can you believe it? David is screwing people over? Leaving them holding the box, and not paying his bills? Who could have ever in a million years have imagined he would do such a thing???


Yeah, like no one could have seen THAT coming. :toetap05:
 
A lot of people are asking the all important question about UPS and their current "no snake" shipping policy. While I do not have any information regarding that, I would like to point out that while I was at the Daytona show, UPS actually had an advertising booth there with what looked like actual UPS employees tending it. I regret not having the foresight into asking them what their intentions of having a booth at the show were, but it is feasible that they are currently trying to determine just how profitable the reptile industry might be in regards to them changing their policies on shipping snakes. Especially considering the fact that Fedex already allows snakes to be shipped with an approved waiver.

In regards to Reptster's switching from Fedex to UPS over some unspecified "problems", this is highly suspect. I am currently in the process of getting Fedex certified myself and today I talked to both the Fedex Legal Dept. (who clearly stated that Fedex does ship snakes through a certified shipper) and my Sales Rep. who stated that should I have a problem with any Fedex drop off point (which was alluded to as being a problem in several of Reptsters forum threads), that he would personally email them informing them not only of my being certified in harmless snakes, but that their legal dept. would also verify, clarify and allow such a shipment to take place overriding the drop off centers decision. So, with that said, I am very very curious why David would claim to have such a problem with Fedex if he had all of this properly organized with their legal department from the beginning. Sure, some of Reptsters customers might have hit some bumps, but nothing that Fedex's legal department would not have happily taken care of for such a huge client if such a legal agreement between Reptster and Fedex was in action. And really, how many problems did Reptsters customers really have? I mean, if you had 1-10 out of every 100, then I would consider that an insignificant to just totally quit dealing with Fedex at all. It would obviously be an issue, but one that I believe could be easily rectified with some time spent on the phone with Fedex's legal staff and reps.

Considering that David claims to have quit Fedex rather abruptly rather than having another shipping company on deck only logically suggests that it was actually Fedex that dropped Reptster instead. Any smart businessman understands that even if you want to switch out a company you are doing business due to problems with another a different company, then you at least keep with your current company until you can switch companies as quickly as possible without hindering your current business activities. Not only does David not have a business such as UPS already active in taking over Reptsters client base for shipping, but I believe I read that they also have to either switch out their shipping software or make significant changes to it to adhere to UPS's system. This sounds like a nightmare considering how long it took them to get everything working with Fedex and still having the occasional problems up to canceling with Fedex. This obviously will set back a lot of people who solely rely on Reptster as their only shipping method. This is truly a wake up call for all of those people if ever there was one.

I'll be curious to see how David handles and responds to his customer base about this latest chain of events. :shootfoot
 
Maybe someone with a UPS account ought to send customer service some info and a link, so they have a heads up? I mean, if he does swindle a UPS account, and does the same with them.....lets not forget, he's "doing this for the herp community", and the herp community just might pay a price if he ganks them too.

Just a thought. :shrug01: Sure would suck for them to start getting critical with existing good standing accounts because of this fools greed.
 
At this point, I have stepped "outside of my box" as the OP of this thread and my personal issue with Reptster/David Young, so my responses are now as a concerned reptile breeder, not a person who has a debt with Mr. Young that has gone unsettled. I wanted that said first.

My biggest concern here is something that was alluded to earlier in this post, and Matthew and I are seeing just how easy it is for Mr. Young to take advantage of people now in a whole new way. We had a long talk about it last night, and this, my friends, is scary....

At this point, it would be fairly easy for Reptster to disappear off the face of the planet, claim that UPS and them could not reach an agreement, and say "sorry folks, nothing worked out the way we planned." Forget the fact that he apparently has not paid the bills to FedEx with the money people were sending him TO pay FedEx (even though that's pretty huge IMO), forget the other issues with non-payment, forget the refund issues he had, forget all of that. HE HAS PEOPLE'S CREDIT CARD INFO and could easily walk away with all of that now. That is scary. How many hundreds or thousands of credit cards does he have access to that he could hold onto for awhile, not doing anything with it, then suddenly, after being gone for awhile, decides to use that valuable information and people get screwed? Will they even link it to the fact that they gave that information over an unsecured connection a few months or a year ago to that site if odd charges start popping up? More than likely no, as people tend to forget those silly things (even I don't know how many websites have my information when I order online anymore). That's life in the internet age for just about everyone, nothing wrong with it when proper security measures are used to protect our information.

My suggestion to anyone that submitted credit card information to Reptster - get smart now and cancel those cards and get new ones. Sure, it is a pain and could be for nothing in the end, it could be just dumb luck that this is all happening, but what if it is not? Most of us wouldn't take that chance if we submitted information to a site that we found out got hacked, I personally wouldn't now when something this huge is happening either, knowing the security issues involved.

The other issue that is still looming over me is the issue that FedEx has not been paid long enough for them to put Reptster in collections. Now, Reptster has not even been around for a year yet - the site launched the shipping things in about, what, March (someone please correct me if I am wrong, I am not sure of the exact date)? Most places don't even START bugging you for money if you are less than 3 months behind on a bill - ever get behind on your car payment? (Disclaimer here - this is all guesswork, and nothing I am about to say is FACT, but is scary to think about the possibilities). So, that would put us back to...July that things stopped getting paid if FedEx gave him 3 months from now. Like Matthew said to me, if this whole deal with FedEx WAS legit, he probably had some deal worked out with them on payments, maybe even a 60-90 day "same as cash" deal...lots of big corporations do that, why wouldn't FedEx work something like that out with Reptster since everything ELSE was such a special deal? So that could put us back to as early as - check this out - April, maybe May. Which means that it is very possible that Mr. Young has been accepting money from customers that was SUPPOSED to be paid to FedEx for almost 6 months now and putting it in his pocket. Hell, even at 3 months, that is a lot of money if his shipping claims are correct. Before this post was ever started, I know that Reptster WAS doing quite a lot of shipments, but this post was only made 6 weeks ago. If this collections issue goes back 6 months, Mr. Young was certainly making some good money by not paying FedEx, wasn't he?

And I guess the last thing that is bothering me so much is this idea of him just up and switching to UPS - is UPS aware that Reptster is having financial issues with FedEx and their special arrangement? Yes, Mr. Young has been talking about the deal with UPS for awhile now, so this is not "new news" to anyone, but this sudden "oh my god hurry up and get it done" thing sounds fishy to me. If UPS was ready to come on board months ago, why hasn't the programming been done, or at least close enough where they can give a timeline on how long it will be until they are back up and running. Nope, all that the public who has been relying on him and his promises to ship without certification is "we will be back when we are back, sorry for the inconvenience" type of crap. Again, a perfect cop-out for NEVER coming back onto the scene and leaving a ton of people out in the cold.

I personally am still IP banned from the forums, so cannot keep up with any information Mr. Young posts on his site. I think that SOMEONE needs to be keeping up on this, and possibly posting any new information here for others to see that may not be apart of his website or who are in situations like myself. I find it interesting that on one page, he states "issues with FedEx" and then in his forum (as posted on BP.net), he equates the issues to how badly their service affected ONE customer. ONE breeder/shipper got him to shut down this huge asset to the community until he got UPS on board...I wonder how many people are really buying that load of crap. I doubt FedEx is...

Kelly Kordek
 
Kelly, I for one don't buy that crap either! I am the the OP for the most recent thread on BP.net, but my main complaint was with FEDEX inconsistencies with the business to bussiness clause. Reptster came up because I was trying to be up front about trying to save money on a large shipment. I never had plans to use them again but I am a family man under extreme economic pressure and I tried to slip one by to save $25 on shipping despite already knowing how FEDEX legal dept. views third party shipping of live animals. My bad? Yes, but at this point I am selling half of my collection way below value because that is the only way to move things right now. These are all snakes that I have carefully raised as babies up to successful breeders and now I have to "dump" them because I WILL do what is neccesary to help my family during these difficult times. I don't want one lapse of judgement to lump me in with these clowns. If you ask most people that know me they will tell you I am a solid guy, if you ask people that have bought from me they will tell you how helpfull I have been and that I only sell quality animals.


Back to Reptster, I was directly told by the desk clerk that my package was refused because the account was in collections status. I was not surprised, so I called Reptster and talked with someone who identified themself as Steve Young, and told him what happened and that I wanted a refund. He explained that Reptster was no longer working with FEDEX and tried to explain why but at that point I didn't care to hear it as I was focused on getting my packaged switched onto my account and getting it shipped out. This then lead to a headache of technicalities with a FEDEX Hub clerk who is the ultimate stickler for the rules, and who has a real issue with FEDEX shipping reptiles period. I had no problem using my account and going through the Daytona hub yesterday, so I think that is what I will continue to do.

If Reptster hooks up with UPS, well great for them. But even if they have written proof of an agreement and permission to ship snakes, I will spend what little extra money I have to ship under my own account where I know I have a least semi-soild ground to stand on and get issues fixed. More importantly, I will know that FEDEX will be paid for their services because I may have to be frugal at times, but I pay my bills..PERIOD.

I posted on the same forum about a problem with shipping through Reptster and how I was told that FEDEX doesn't allow third party shipping arrangements of live animals. I chime in on page 4 post #35.
http://www.ball-pythons.net/forums/showthread.php?t=75156

That being said, I didn't apperciate Haralds hit-n-run on my thread yesterday where he questioned my right to be unhappy with FEDEXs inconsistient enforcement of the business to business clause. Harald you jumped in with your condecending comment and when I asked you to expand further and help me understand how to approach shipping to a customers hub instead of the home address. Maybe a simple step for you but despite your attitude I was willing to listen to what you had to say because it just may solve me some headaches in the future. You of course have not responded, and to me that says a lot, but another member helped point me in the right direction. You know Harald, it is much easier to point a finger than to reach out a helping hand.

Thanks, Kevin Arbogast
 
Has anybody experienced any unauthorized charges to their credit cards?? Didn't have time to read entire thread, but quite curious.. Dave Young bought my 1.1 brb's here about three days ago, calls, and emails gone unanswered as of today.. He sure was prompt getting in touch with me by phone to purchase.. At this point, I can't even find out how my animals turned up at his place.. He did mention that they were for his relative, but he personally paid for them, and no contact.. I had just become a member to reptster.com and put in allllll of my info, reluctantly, just to get to the Fedex hub the day the shut him down, I am guessing.. My "barcodes" were not scannable on the labels I printed from repster.com.. No worries, just curious if he is doing any other funny business, as far as false charges or anything to that nature.. Thanks..
 
Has anybody experienced any unauthorized charges to their credit cards?? Didn't have time to read entire thread, but quite curious.. Dave Young bought my 1.1 brb's here about three days ago, calls, and emails gone unanswered as of today.. He sure was prompt getting in touch with me by phone to purchase.. At this point, I can't even find out how my animals turned up at his place.. He did mention that they were for his relative, but he personally paid for them, and no contact.. I had just become a member to reptster.com and put in allllll of my info, reluctantly, just to get to the Fedex hub the day the shut him down, I am guessing.. My "barcodes" were not scannable on the labels I printed from repster.com.. No worries, just curious if he is doing any other funny business, as far as false charges or anything to that nature.. Thanks..

Tom, there have been no mention of unauthorized charges to credit cards YET, but there was a mention awhile back in the thread of the fact that the security on Reptster is lacking, and that when you submit your credit card information to them that you are doing it in a very unsecure way. That is what my concern about the credit card information being with Reptster in this situation comes from, nothing more.
I find it interesting that Mr. Young has money to pay for snakes, but no money to pay FedEx, or anyone else he has left out in the cold that he has debts with (yes, meaning me, but others I am sure as well).
 
For those of you unable to view Reptsters forums, here's the latest post regarding their slant on the Fedex fiasco.

ssscales
Site Admin

Joined: 14 Mar 2008
Posts: 1706
Location: So FL

PostPosted: Wed Oct 29, 2008 11:33 am
Post subject: Update on FedEx/UPS

I finally got a hold of David and was able to get the real deal as to the situation between Reptster and FedEx that lead to the spur of the moment split. I am posting this as David is completely swamped with all that's happened, is needed and will be needed going forward.

As many know we've had a few situations with isolated FedEx employees where packages were refused at hubs. Most of these were resolved with a phone call to David/FedEx, information was passed to these employees, apologies were made and packages were shipped. In some cases FedEx employees refused even internal directions and it became a pain dealing with these communication gaps with FedEx internally. This did not cause the split, but was becoming a thorn in our back side.

Apparently we had three shipments refused by FedEx last week and FedEx refused to refund the payments. This was becoming all too common practice with FedEx lately and began to take it's toll on Reptster's ability to provide a consistent service to it's users.

Here are the actual reasons that caused the split between Reptster & FedEx:
Another chain of events that added to the recent decision to split from FedEx was the refusal from FedEx to refund payments for anything arriving late or dead due to the waiver we all sign when becoming certified. Reptster was no different and this was taking a toll with issues stemming from FedEx becoming more and more common.

Another situation was surround our discounts; FedEx wanted to renegotiate with Reptster. In other words, they wanted to raise our prices due to their claims with increased costs, even though gas prices have lowered considerably over the past few weeks. FedEx wanted more money; even though Reptster is shipping volume which was exceeding our original agreement with FedEx. As of Saturday, FedEx abruptly canceled our discounts and refused any reasonable negotiations after they stated we had 30 days. On Monday Reptster took a substantial financial hit and had to pay the difference between what was and what is for any packages that were being shipped. The only way Reptster could shut it down was to take the payment method off of the account, which essentially shut it down instantly. Reptster will pay what is owed to FedEx for this month and move on with a clean slate.

According to a conversation David had with FedEx Chief Council. FedEx is losing a ton of money these days and are cutting all recent programs (like the one offered to Reptster). FedEx is going to start tightening up on many accounts that are not as profitable for them as others. Even though Reptster kept up it's end of the contract with FedEx, FedEx was not. We apologize for any inconvenience that has caused anyone and we have, are and will take care of any pending issues because of this situation.

If anything positive has come from this, it is the openness of UPS and wanting to partner with Reptster 100%. Reptster was able to show significant volumes being shipped regularly from the community and UPS has been great to deal with! UPS is much better organized and we have been able to capitalize on the success and avoid a few mistakes we made during our time with FedEx. The UPS contract is bulletproof, as we have learned from our dealings with FedEx. We feel the partnership with UPS will prove to be a solid one the community will benefit from for years to come. UPS Legal and Reptster Legal have reviewed everything and Reptster sent out our first 15 packages today as a test pilot.

If all goes well, we expect to be back up and shipping with UPS on Monday-Wednesday the latest next week. Only thing is: No shipping of snakes until UPS reviews test packages and policy changes surrounding snakes. Both UPS and Reptster want to make sure we have everything covered and everyone is protected when it comes to snakes.

To answer the question again that I know will be asked and talked about: UPS IS CONSIDERING ACCEPTING NON-VENOMOUS SNAKES VIA REPTSTER AND IS SCHEDULED TO REVIEW POLICY BY NOVEMBER 17th TO BE EXACT!
 
Remember their little slogan "XXX amount of packages and not one DOA or problem"? I guess that was a lie too.

Also, if reptster kept up their end of the deal, why are they in collections?
 
That being said, I didn't apperciate Haralds hit-n-run on my thread yesterday where he questioned my right to be unhappy with FEDEXs inconsistient enforcement of the business to business clause. Harald you jumped in with your condecending comment and when I asked you to expand further and help me understand how to approach shipping to a customers hub instead of the home address. Maybe a simple step for you but despite your attitude I was willing to listen to what you had to say because it just may solve me some headaches in the future. You of course have not responded, and to me that says a lot, but another member helped point me in the right direction. You know Harald, it is much easier to point a finger than to reach out a helping hand.

Kevin - apparently you are under the impression that I visit BP.net with any regularity...you might want to check my post count (I'll save you the trouble, its 3). I saw the reference here, read the thread, commented, and left. I'm sorry if you felt I was ignoring you by not responding, but I didn't realize you had addressed me.

I also think you might have been a tad oversensitive if you considered my post condescending.
Me said:
You complain because you dislike FedEx following their own rules?
Granted, it may have been a violation that slipped past hundreds of times...but it has been happening with increasing frequency as more & more people are getting waivers. The simplest way around it is to ship to a business. Personally, I always have my live animal packages held at FedEx for me to pick up, and generally encourage my customers to do the same.
 
Holy crap -- Kelly, thanks SO much for your post -- I read it going, "Yeah, that sucks" -- then realized that I actually had entered my CC info on that site thinking I might use it to ship something and then never did ..! It's my dinky little "internet-only" credit card, but I'm going to cancel it just in case. (BTW, I think I was supposed to get some "free shipping boxes" when I signed up, and never did...)

So again -- thank you!

It's really too bad this company seems to have ended like this -- I thought it seemed like such a good idea when they first came out :(
 
btw - if you have any questions about setting up a shipment to be held for pickup, or locating/selecting a hub, feel free to PM me here.
 
Oh, Kitt (and whoever else might be thinking the same thing),
There is no access to the billing segment at this time (or at least there wasn't last night when I tried to make sure I had removed mine).
 
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