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Reptster Shipping

While I understand the concern about decreasing the insulation by poking holes, heat packs need air to function. I have, on a couple of occasions (both in shipping & receiving), had heat packs that stopped working in transit & heated up again once the box was opened.
Steph, you would FREAK if you ever ordered from Prehistoric Pets, lol. They have a 1-1.5 inch hole cut through the top (both flaps & the styro) with a piece of screen covering the hole. The heat pack is taped to the styro, covering the hole (at least I think that is the way it was set up). I have received animals from them during the winter, and all have been warm upon arrival (and they use UPS, so I have to actually wait for delivery)
 
As for the Lacey Act - there is a thread here in the archives about somebody that got busted for that violation...I'll try to find it when I get back home (if somebody doesn't beat me to it). I don't recall, but I think the fine was mentioned.
 
I watched the video. It isn't that bad IMO.
I tape cold packs to either the top or side of the box and place some insulation between that and the animal. Heat packs are taped to the side with insulation between them and the animal. I have punched one small hole into 2 of the 4 sides of the boxes in the past but I also tape the box really well so that allows some air exchange.
 
hhmoore said:
While I understand the concern about decreasing the insulation by poking holes, heat packs need air to function. I have, on a couple of occasions (both in shipping & receiving), had heat packs that stopped working in transit & heated up again once the box was opened.
Click to expand...

Not all shipments are sent with heat packs; I still insist that is a poor excuse and bad advice. As long as you don't tape every seam of the box, their is no need to damage the insulation.

hhmoore said:
Steph, you would FREAK if you ever ordered from Prehistoric Pets, lol. They have a 1-1.5 inch hole cut through the top (both flaps & the styro) with a piece of screen covering the hole.
Click to expand...

Yikes. Yeah, I certainly would have freaked if I would have received a package like that. :ack2:
 
I used Reptster to make a shipment on July 16th, and my debit card was charged $43.81 twice that same day (see attached image).

A couple of days later when I noticed this, I called Reptster and spoke with a representative about this issue. I was told at that time that I must have pribted my label twice (I did not) and that is why the double charge. I was told it was already taken care of but that they would double check for me and make sure.

A few days later (I believe it was on the 21st), I checked and no refund had been given for the double charge, so I called Repster again. This time I left a voice mail identifying myself and the problem, and asked that it please be taken care of. As of today there is still no refund for the $43.81. I would not have posted this here except that it has been 10 days since the charge was made and I have made two phone calls but still have not been refunded. I thought perhaps posting here would get someone's attention from Reptster and the matter could be resolved. Thank you.
 

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Kelli,
When you called I checked on the charge and it showed it as refunded. I did not receive a message from you for a second call. Please feel free to call us if you are having an issue.

Sorry if this reply was delayed, we dont have much time to check other sites unless someone brings it to our attention. Try the Reptster/Fedex post in our forums when having an issue. We have shipped over 1000 packages with out an issue, I am confident we can get this resolved.

Thanks,
Daivid Young
727-686-5456
 
Hm, I hope you get taken care of quickly, Kelli--I'm sure they will.
Perhaps there is some way they can put up a script to prevent double-clicking, I've seen that on a few sites where you can put through more than one transaction. Paypal has a script in place that stops you when you accidently click twice or get a signal sent through twice due to glitch, for a single shipping label--it stops it from charging you twice before it happens.
 
DavidYoung said:
Kelli,
When you called I checked on the charge and it showed it as refunded. I did not receive a message from you for a second call. Please feel free to call us if you are having an issue.

Sorry if this reply was delayed, we dont have much time to check other sites unless someone brings it to our attention. Try the Reptster/Fedex post in our forums when having an issue. We have shipped over 1000 packages with out an issue, I am confident we can get this resolved.

Thanks,
Daivid Young
727-686-5456
Click to expand...

David-

I'm sorry you didn't get my second message, but I did leave one. This is no way was meant to be a negative post about your business but more to get your attention about the matter. A friend of mine told me she had the same issue and was charged twice for her shipment as well, and that when she spoke to you you told her it was on ongoing issue you were having with your system and that the same thing had happened to a few others too, so I wanted to make sure I wasn't forgotten about.

I don't see the point in calling again since you now have responded, but if you can please double check this problem for me that would be good, as there has been no refund to my account. If you have record of the refund being issued please post it here or email it to me at [email protected] so that I can forward it on to my M/C provider. Thanks for the great service you provide, other than this glitch I am totally satisfied.
 
As far as rounding up the weight.....

Superior boxes are not actually 7x7x6 they are 7.25x7.25x6.25 which FedEx rounds to 8x8x7.

FedEx charges by Dimensional weight. A 7x7x6 is 3 lbs, a 12x9x6 is 5 lbs and a 15x11x7 is 8 lbs. To make your quote 100% accurate we move it to the proper weight. Or you could get your quote, charge your customer, and then be charged more when your arrival scan is submitted. We have yet to charge a customer more, normally we are shorted about a dollar but that is our margin so we don't have to adjust any charges. We could change it but that would mean your quotes will be off and trust me it will be considerable. That is how we lost thousands the first few weeks.

Thanks,
David
 
Done. I worked on it as soon as I saw this.

It is not an ongoing issue but it did happen a few times (6 out of 763 to be exact) with our older version of the shipper. It was resolved with our new release last Sunday. Check out the new software. Its nice!!!

Thanks,
David
 
Guess I'd better check my bills, because I printed a label from a different computer & it came out all messed up (oversized, with only half the information & no barcodes), so it had to be reprinted (I think I reprinted it twice, so I could have been triple charged - yikes).
 
TripleMoonsExotic said:
Perhaps, but the 100's of packages I've personally sent out have never had "ventilation" holes and I've never had a problem, nor would I ever recommend someone do that.
Click to expand...

But that dont mean that there isnt more than one right way to do things. I have personally received countless packages packed both ways (with and without holes) and have never had a problem with either. I have also shipped both ways and have never had a problem.

Ultimately no one has any real data on this, everyone's opinion is based purely on personal biases and speculation. So I dont honestly see how anyone can say that either way is the right or wrong way to ship considering the amount of packages shipped both ways without any issues with either.

I guess one way to add at least a little documentation to this matter would be to ship a couple of digital thermostats in two different insulated boxes to the same place. One with holes and one without. Make sure the thermostats have the ability to store highs and lows and see how much of a difference there is temperature between the two shipping methods. This way you can at least get an idea if the difference is negligible or if there is truly a big difference. Do it once in Summer and once in Winter so you can test hot and cold outdoor temps.
 
Oops.... Not thermostats, but thermometers.
 
hhmoore said:
Guess I'd better check my bills, because I printed a label from a different computer & it came out all messed up (oversized, with only half the information & no barcodes), so it had to be reprinted (I think I reprinted it twice, so I could have been triple charged - yikes).
Click to expand...
Me too. I've printed labels twice a few times since it came out messed up the first time I can't afford double charges for shipments right now. :rolleyes:
If printing a label twice causes a double charge and the fact that I paid for 5 pounds on a 7x6x6 box that Fed Ex adjusted down to 2 pounds and I never heard from anyone about the overcharge (even though I posted about it), I may have to say forget it to Reptster and stick with my account.
 
Well, I checked my account before leaving the house tonite - I only had 3 charges from Reptster (all correct)...so maybe my 3x printing of the label occurred after the fix.

Just as a side question - I read someplace that packages are not charged on dimensional weight unless the box is over a cubic ft...or maybe it was if at least one of the dimensions is > 12". Can anybody confirm or deny this?
 
With their new system, don't they send you a PDF file?
The charge should happen then, when the PDF is created, you should be able to print the PDF file as many times as you want.
 
Yes the new system generates a PDF. The problem with the last system is it allowed people to click twice. We caught all of the doubles and refunded them as soon as they were generated, Kelli's refund was not processed properly by the CC processor.

Thanks,
David
 
shrap said:
I guess one way to add at least a little documentation to this matter would be to ship a couple of digital thermostats in two different insulated boxes to the same place.
Click to expand...

It also would be beneficial, though I don't know how it would be done, to measure CO2 and O2 levels. If the heat packs do use oxygen - the snake may survive but I'm not sure putting it through a low oxygen environment is in its best interests.

Walmart has battery operated digital thermometers that record high and low temp fairly cheaply.
That might be something I start doing - not every package, as the cost would be high, but maybe every 3 or 4 packages - arrange with the buyer to look at peak and low temp as soon as the animal arrives.

I imagine the data collected would be valuable in determining what really are safe temps to ship in - and thus the cost would be worth it long term.
 
shrap said:
But that dont mean that there isnt more than one right way to do things. I have personally received countless packages packed both ways (with and without holes) and have never had a problem with either. I have also shipped both ways and have never had a problem.
Click to expand...

True, but if Reptster is supposed to be the next great thing in reptile shipping, it should describe all options and the true pros and cons of each (and not the bias opinion of Reptster). The video is described as the proper way to ship live harmless reptiles, but it's not providing all of the facts or options...and people are bound to disagree with it.

As far as the payments being processed with Reptster. How many days after creating the label does it take for the shipping charge to be processed? That would be my one pet peeve with my standard DHL / FedEx accounts...They only charge biweekly (DHL) or monthly (FedEx)...I much prefer them taking the money immediately. :yesnod:
 
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