Part 5
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From: "Sisco Reptiles" <
[email protected]>
To: "Katie Shinkle" <
[email protected]>
References: <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
Date: Thu, 2 Aug 2007 14:53:07 -0400
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I can only get UPS to hold it prior to it getting put on the truck and =
sent "Out for Delivery". I could have called this morning and have them =
hold it at the customer center before it went on the truck.
92F should be fine as long as it's not a lot hotter in the truck.
Rick
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Date: Thu, 2 Aug 2007 11:57:02 -0700 (PDT)
From: Katie Shinkle <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
To: Sisco Reptiles <
[email protected]>
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Alright, thanks for contacting me.
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Date: Thu, 2 Aug 2007 12:15:54 -0700 (PDT)
From: Katie Shinkle <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
To: Sisco Reptiles <
[email protected]>
In-Reply-To: <004c01c7d536$6188e420$8b00a8c0@dell>
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Rick, she just got here...she's not moving or breathing...her eyes are closed. Please contact me back asap. If you need to talk to me by phone my number is 615-220-3032
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From: "Sisco Reptiles" <
[email protected]>
To: "Katie Shinkle" <
[email protected]>
References: <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
Date: Thu, 2 Aug 2007 17:41:41 -0400
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Katie,
On no! I am so sorry to hear that. I have never lost one in all the =
years I have been shipping. I checked the weather on weather.com and it =
said it got up to 93F actual, and 'feels like' 95F with the heat index. =
I will still cover it under my guarantee. Just put the hatchling in your =
freezer and Friday morning put it in a box with an ice pack and ship it =
back to me via UPS Next Day Air for Saturday delivery.
Once I get it, I will send you out a new hatchling (I will ship Monday =
for Tuesday), but this time I will need the address to the closest UPS =
Customer Center so I can ship directly there and you and drive out and =
pick it up first thing in the AM. (normally around 8:30am) According to =
UPS I can not ship AM Delivery to your location. Since we lost one =
hatchling, I would not want to ship if it has to go out for delivery on =
the truck or the same thing may happen.
Sincerely,
Rick Sisco
Sisco Reptiles
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Date: Thu, 2 Aug 2007 14:56:40 -0700 (PDT)
From: Katie Shinkle <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
To: Sisco Reptiles <
[email protected]>
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How much will shipping her back to you cost? I don't have the money to do so. I have plenty of pictures of her. I'll get the UPS address.
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From: "Sisco Reptiles" <
[email protected]>
To: "Katie Shinkle" <
[email protected]>
References: <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
Date: Thu, 2 Aug 2007 18:29:37 -0400
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We would like her back so that we can donate her carcass to the local =
university for studying in their herp classes instead of just seeing her =
go into the trash. There is no sense for her death to be worthless. If =
you need to, you can pre-freeze her and then ship her with ice packs via =
UPS Two Day, which would be around $15 to $20.
I will guarantee the tegu hatchling and I will cover the $50 shipping =
for the new hatchling. As per our terms, we do not generally cover =
shipping costs in the guarantee, but I feel it would be the professional =
thing to do.
Rick Sisco
Sisco Reptiles
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Date: Thu, 2 Aug 2007 17:28:02 -0700 (PDT)
From: Katie Shinkle <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
To: Sisco Reptiles <
[email protected]>
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Rick,
I think I shouldn't have to spend more money to send the tegu you sent me that died in transit. If you want her body then you can pay for the shipping, or I can donate her to a University here. I have pictures, and can take more tomorrow, of her carcass if you need them.
If you do send the new tegu for Tuesday delivery next week will their be insulation this time and a cold pack, because it's going to be just as hot? This girl was burning up when I pulled her out of the container. I've always been told, and have received/shipped animals, with boxes lined with Styrofoam insulation. And if too hot, a cold pack. Also, UPS does have a "by 10:30 am" shipping for my house as I have used it many times. I don't know why they would tell you otherwise.
Thanks for getting back to me in a timely manner and recognizing that this is a joint effort to sort out the unfortunate death of the tegu I purchased from you. Please contact me back by email as soon as you can.
-Katie-
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From: "Sisco Reptiles" <
[email protected]>
To: "Katie Shinkle" <
[email protected]>
References: <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
Date: Thu, 2 Aug 2007 21:54:00 -0400
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Katie,
I will ship Monday for Tuesday as long as the weather is going to be =
below 90F. I will take your word that the tegu is deceased. I do not =
need pictures. I would request that you do follow through and locate a =
local University that does have a herpetological class and see if they =
would have use of the body for class study. Please email me the name and =
number of the person you donated it to so that I can get in touch with =
them.
As far as my packaging.. I have shipped hundreds of tegus with the same =
packaging and the same method with no loss of life. This is the first =
and hopefully the last time I have lost a hatchling. I am upset that the =
hatchling died, not because of the cost to resend another, but for the =
fact that I handle all of my babies right out of the egg and I do become =
attached to all of them.
As a convenience I have located the address, phone number and business =
hours of the closest manned UPS Customer Center to you. I will ship Hold =
For Pickup and you can pick it up at your local UPS Customer Center when =
they open to the public, which is 9am. This way the hatchling does not =
need to be placed on a hot truck at all. The UPS CC is 18 miles from you =
(about 24 minutes).
I will ship "Hold for Pickup" to..
Katie Shinkle
c/o UPS CC
801 Commercial Ct
Murfreesboro, TN 37129
You can contact them on your way in (800-742-5877) with your tracking =
number and they can have the box right on the counter in the climate =
controlled room waiting for you.
Sincerely,
Rick Sisco
Sisco Reptiles
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From: Katie Shinkle <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
To: Sisco Reptiles <
[email protected]>
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Rick, thanks for getting back to me. I'll keep track of the weather until then. I'll look around at the herpetoligical classes and such to see what I can do. Thanks for getting the information for me, and I'll ask off for Tuesday so I'll be able to pick him/her up. Do you know what hatchling I'll be getting? Male or female, just so I know?
######## NEW EMAIL #########
From: "Sisco Reptiles" <
[email protected]>
To: "Katie Shinkle" <
[email protected]>
References: <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
Date: Thu, 2 Aug 2007 23:00:12 -0400
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Do you have a preference (male or female)? I have some of each.
Rick
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Date: Thu, 2 Aug 2007 20:03:05 -0700 (PDT)
From: Katie Shinkle <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
To: Sisco Reptiles <
[email protected]>
In-Reply-To: <43db01c7d57a$7215dbb0$8b00a8c0@dell>
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Umm...I think male was my first choice in the whole thing so I'll go for male. Are they the ones on your site?
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From: "Sisco Reptiles" <
[email protected]>
To: "Katie Shinkle" <
[email protected]>
References: <
[email protected]>
Subject: Re: Your Tegu Has Shipped!!
Date: Thu, 2 Aug 2007 23:09:22 -0400
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Yes. Feel free to pick one.
Rick