Rob Trenor @ RK Reptiles (Inquiry)

[necoris]

I have done business in the past with Rob Trenor from RK Reptiles. I want to know peoples' opinions of him. I also want to "get his attention" because of a situation we have. If it's not resolved, I'll post more here.

Thanks in advance.

Dustin J. Cox
Diapsid

 

[SPJ]

My opinion is he is honest and accurately represents his animals.
I have bought from him and would do so again.

 

[E2MacPets]

I have found him to be honest, open, and very helpful.

I'm a little distrustful of you, however, with your attempt at threatening Rob by making this post. I suspect I know how Rob will respond, as well.

 

[DThomas]

Before we jump to any conclusions, lets wait to see what Dustin and Rob have to say further.

I personally know Dustin, as a matter of fact, he is building my new website. He is, without a doubt, a good guy. But, he does sometimes come across the wrong way in his posts.

Dustin, a bit of clarification is in order I think.

 

[necoris]

If Rob is as honest as you make him sound, he will correct his mistake. I was asked to post further to this so, as I promised, I will.

First of all, let me say I purchased from Rob because everyone said he was honest and a stand-up guy.

On September 13th, 2003, Jennifer and I purchased a 0.4 lot of ball pythons. I received them healthy and eating. I did not probe them because I trusted the BOI and everyones' opinion, including Rob. I probed all my collection tonight to determine exactly what sexes all my animals were and sure enough, Rob sent me a 2.2 lot of ball pythons. If you don't believe me, I have the original PayPal receipt and complete records of the animals, including photographs. Rob should remember me because I purchased one of his stand-out animals a month or two before I bought the females (once again, this is why I purchased from him).

I believe it's only fair that, in exchange for my males that came from Rob, he send me two females of the same weight, which are eating frozen/thawed rats, and he pays the shipping both ways.

What do you (the members of the BOI) think about my opinion?

Rob, what do you think about my opinion?

Regards,
Dustin J. Cox
Diapsid

 

[NEWReptiles]

What do you (the members of the BOI) think about my opinion?

I agree with you 100% Dustin, I would be peeved if I paid for 4 girls and got 2.2 . I also think there was nothing wrong with your initial post here, if it helps correct the mistake, I see nothing wrong with it at all. I hardly see a threat....

 

[SPJ]

This is a tough one.
9 months after you bought the animals, you probe them. Why didn't you check the sex as soon as they arrived? I double checked the sex on the animal from Rob. Mistakes happen.
After having it in your collection for 9 months, I don't know if you should be entitled to a replacement. Too many ????. Are these the same animals? How were the snakes housed in your care (individually or communally)? Are you going to guarentee the health on these snakes IF he replaces them?
It's just that a lot of time has passed since you got them. I mean really, it's been almost a year and now you want him to switch the males for females.

 

[NEWReptiles]

I must ad, this is a good example to why buyers should sex ALL animals they receive as soon as possible. If they are unable to, then ask a vet or somebody else that does.

 

[Rob @ RK Reptiles]

Well Dustin since you did not even wait but 4 minutes from the time you e-mailed me before posting on here I will address the entire situation here and not in e-mail. Below is the e-mail I just received from Dustin 4 minutes prior to him posting this thread.


Date: Mon, 21 Jun 2004 19:21:40 -0700
From: Dustin <[email protected]>
Subject: Rob, we have a situation...
To: [email protected]
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Rob,

Last year Jennifer and I purchased 5 ball pythons from you. Just for
reference, we purchased a 4 ot of female ball pythons and also a
stand-out male you had. Attached, in this order, is a picture of your
stand-out male from you, a picture of him when we received him out of
the box and a picture from a month or two ago.

We did not think of probing the snakes when we received them because we
trusted your word and you are supposed to be a reputable business.

Now, two of the "females" you sent us probed out to be males. This is a
problem. We purchased a 4 ot of females and paid for females; not
males. I think it's only fair that you send us two female ball pythons
of the same weights as our two supposed females we purchased from you.
You also should pay for the shipping both ways. We have photos of and
complete records up until now. I know for a fact that in my PayPal
statement I have the record for sending $210.00 to RK Reptiles.

I would like you to contact me as soon as you can.

I can be contacted by phone at: (480) 296-9444; (480) 926-2773 (mobile
phone/home phone)
I can also be contacted by email at: [email protected]

If you think that I am completely nuts for wanting the females I paid
for, the "faunaclassifieds Board of Inquiry" will think otherwise.

I look forward to hearing from you.

Regards,
Dustin J. Cox
Diapsid

Now as to your situation. The animals I sent to you (were sent in September of 2003 so everyone reading this knows) were all 4 probed, and popped by myself and 1 other person. The male you purchased in August was also sexed by myself and the other person. Now 9 months later you decide to sexe them and say that 2 of the females are probing as males? Well I can agree that mistakes happen and some times animals can be mis-sexed but to be quite honest finding out 9+ months later and being basically attacked such as this does and trying to strong arm me not put me in any mood to be willing to do anything. I will however put this to the members of the BOI to see what their opinions are and go from there. How am I to know that these animals were not probed incorrectly and the probe it self was not pushed too far and ruptured the gland in the females tail? Now am I accusing you of this? No. But I am saying that it has happened to other people.

Also I originally sent 4 females to Dustin and Jennifer. When they received the four they wrote me and said that 2 of the females were showing signs of URI. I paid to have him ship them back to me and replaced them with other females. The females he sent back to me arrived and showed absolutely no signs of URI. So Dustin I took care of the problem when it was brought to my attention at that time without hesitation as well would I have taken care of this if it had been brought to my attention back then rather than now. As I said I will put this to the members of the BOI and see what everyone says and go from there.

 

[E2MacPets]

You probed your animals tonight, and you felt you need to come here to get rob's attention as one of your first steps? I'm sorry I just don't understand why this was brought here rather than first handled privately.

 

[necoris]

I believe that everyone should probe animals that come into or out of their collection. This was a practice I had adopted a few months ago; however, I usually stay with reputable breeders so I don't even think twice. If you bought an animal from Bob Clark, would you probe it?

Anyway, I do have proof. I have a lot of pictures. I believe I have the original pictures that Rob had sent me for those females. I know for a fact that I have the original PayPal receipt, which I had stated earlier. I have pictures from babies to sub-adults which they are now. I guarantee all my animals. They are all 100% healthy. I have references with The Snake Keeper and Ozzy Boids amongst others.

I believe this was an honest mistake and I would like to settle it in a reasonable manner.

I do respect Rob. The reason I had purchased animals from him is because I trust him. All of the animals I received from him were healthy and as described, with the exception of the two males. My first ball python was purchased from him and yes, I did my research which is why I'm suprised that this happened. I'm sure Rob and I can work something out.

Regards,
Dustin J. Cox
Diapsid

 

[sschind]

I'm sorry but after 9 months I don't think you have a case. If it was so important that you receive 4 females you should have probed them right away. I don't care who you buy from and how good their reputation is, if sexing is that important you have to verify it right away. I have purchased from Rob in the past, he was very helpful, and I wouldn't hesitate to buy from him again. I would however, have to think twice about dealing with someone who waits 9 months to verify a critical piece of information and then doesn't even give a guy a chance to respond.

Steve Schindler

 

[necoris]

And also to answer the question of why I posted here, here is my answer:

I originally posted an inquiry about Rob. I was then contacted by a moderator of the forum stating that my post sounded like black mail and I should explain more to avoid any problems.

Rob, yes I did this to inquire about you. Everyone said you are a really good guy and I agree with them. All I'm saying is that two females I received from you turned out to be males. Yes, I do know how to probe and no I don't take any offense. I know if you probe too hard you basically sterilize the female. I probed both sides to make sure they were males.

Like I have stated earlier, I should have the original pictures that Rob sent to me in email contacts proving that those were his snakes, and I do have pictures of the animals now. As a matter of fact, I'm going to go look for the pictures just to be safe.

Rob, you can call me at anytime to resolve this. I didn't want to post this, but I can't edit or erase posts; I don't have the permissions.

And to say to everyone else reading this, Rob is a good guy (with the exception of this mistake). I did receive healthy animals from him, and yes I did sent back two animals suspected of RI. I did receive another two animals in return and he did cover the shipping. The email message posted above is what I sent. I wanted to sound stern, but not hot headed or abusive. I want to work this out.

Regards,
Dustin J. Cox
Diapsid

 

[Mike and Erica @ MotherGecko]

I have delt with Rob for years on many various occasions all without a single complaint, ever. I think the coming out with both barrels blazing is a bit much. Rob has proven himself time and time again to be an honest and reputable dealer and makes every effort to satisfy his customers. If your asking for the BOIs input here's mine, Rob has obviously done right by you in previous deals as well as the returing of the two previous snakes, Why would you threaten him to come bring this here like it's a big scandal if he doesn't submit to your demands in less than 5 mintues? I suppose I would be upset as well if I did indeed purchase a 0.4 and recieved a 2.2, but I sex within the first couple days after arrival, from anyone, period.
Michael Beberman

 

[Suncoast Herpetological]

This is another classic case of "jumping the gun". Rob put it exactly right. You are attempting to strong arm him into acceptinfg your solution. Posting on here within minutes of your rather snotty Email proves that. You should definitely have given him time to respond to you privately before posting it here. Your statement "I do respect Rob" is flatly contadicted by your behaviour


After this length of time has elapsed, the decision as to a resolution is 100% at Rob's discretion. I have replaced animals long after the initial guarantee period had expired when I thought it was justified. I have also declined when I felt it was not.

I think you will find that the vast majority of breeders would not accept your demands. And, in answer to your earlier question, you are darn right i would sex an animal I got from Bob Clark or any other "name" breeder. They are just as capable of making an error as anyone else.

In short, the way you have handled this has not, at all, helped your case.

 

[Suncoast Herpetological]

I didn't want to post this, but I can't edit or erase posts; I don't have the permissions.

So someone forced you to start this thread? You really aren't making any sense here.

 

[ms_terese]

If you bought an animal from Bob Clark, would you probe it?

In a word, yes. I have purchased from Bob Clark, and sexed the animals the first day. Same with Pro Exotics and NERD. If sex is important, you should probe immediately for your own peace of mind.

Secondly, if Rob had the animals done twice and they came out female, you may want to give all 4 to your vet and ask him to double check, on the chance that this could be a result of mis- sexing on your part.

As to my opinion on a resolution: IF you get a second opinion that two of the animals are male, and IF you have pictures from the time of purchase and current photos to verify they are the same animals, I believe that Rob should cooperate in finding a resolution. I'm not sure that your suggestion about replacing with 2 females is altogether fair, but I believe some sort of compromise would be in order.

Lastly, I think you might have done yourself a favor if you'd proof read your initial post and your email to Rob. Would you like to be approached in the way you approached him?

(btw, I've never purchased from Rob, so this is just an opinion based on what's in the thread.)

 

[DThomas]

So someone forced you to start this thread? You really aren't making any sense here.

Actually, I think he is refering to his second post outlining the details. I was the one who emailed him asking him for details about his initial post.

 

[necoris]

Yes.

To save me from getting the threads about "that sounds like black mail" or "you sound sucpicious yourself" I listed more details.

I guess it didn't save me either of those, did it?

Okay, here is a picture of "Sadie" when I first received her from Rob Trenor of RK Reptiles:

 

[necoris]

Here is a current photo of her: