Inquiry Shipnex (anyone used them?)

[ShadowAceD]

Ok guys - I tried to help save some people some money bc the economy sucks and now I'm a rep for ship nex? I guess the BOI will never have a single thread that doesn't turn into a badgering fest. Ship your animals the right way for you obviously.

I'll never understand why people seem to percieve that disagreeing with someone automatically suggests you are berating, degrading or badgering them.

People are disagreeing with the company and they are bringing up valid points as to why they do. I understand that you like them and are willing to take the risk associated with them, but that does not mean you need to take any arguement against them as someone badgering you. It is far from the case.

The point of the BOI is for people to express the types of concerns expressed here regarding this company so that other people can make an educated and informed decision on who they want to go with.

If you are not prepared to hear what you may not wish to hear in any given conversation, debate or discussion, then walk away from it.

 

[Gojira1986]

And of course someone from ship your reptiles is going to say shipnex is not authorized to do anything with reptiles ESP since shipnex is cheaper than syr - You did just say Robyn and the boys from syr.

 

[dustinNMpythons]

I wasn't saying you are a rep just said it almost appears that way because your going out of your way to defend them. exactly like Diem said insurance doesn't go anywhere if you have live animals. I personally would rather go with a company who personally insures packages plus will go to bat for you if there is a hang up. A company who is established in the reptile community and knows what its needs are. Shipnex wouldn't care one bit if a package was held up because apparently it falls on the shipping service used.

 

[ShadowAceD]

And of course someone from ship your reptiles is going to say shipnex is not authorized to do anything with reptiles ESP since shipnex is cheaper than syr - You did just say Robyn and the boys from syr.

Yeah, I wouldn't go down that road.

Just because he is part of SYR doesn't mean he's going to run around slandering other companies. SYR bent over backwards to get the waiver they have now and he is going to be darn sure to know who has them and who doesn't because of it.

 

[Shadera]

And of course someone from ship your reptiles is going to say shipnex is not authorized to do anything with reptiles ESP since shipnex is cheaper than syr - You did just say Robyn and the boys from syr.

Good grief.

Get a copy of shipnexs' waivers and show us, then.

 

[Gojira1986]

The one time some sent me a lizard from Missouri using syr the box couldn't be located for 5 hours after the time it was supposed to be delivered. My lizard was supposed to be delivered at 1030am, and didn't show up until 4pm. The box was located at 330pm and delivered at 4pm. There were severe floods in my area that day, and while syr didn't get the job donE the box from California sent using shipnex arrived promptly at 1030 - I just feel like in these BOI if someone disagrees w a group of people, it's insult them. I never said Robyn didn't know what he or she was talking about - all I said was that i thought his post was ridiculous bc shipnex is not even a shipper - so to get responses to that along the lines of "I bet Robyn in getting a good laugh out of this" meaning my opinion is funny - that's rude, ignorant, and in called for. When it comes down to it - no shipper is going to pay you on a reptile claim. Every time you try - they argue the animal could have been dead before shipment.

 

[ShadowAceD]

The one time some sent me a lizard from Missouri using syr the box couldn't be located for 5 hours after the time it was supposed to be delivered. My lizard was supposed to be delivered at 1030am, and didn't show up until 4pm. The box was located at 330pm and delivered at 4pm. There were severe floods in my area that day, and while syr didn't get the job donE the box from California sent using shipnex arrived promptly at 1030 - I just feel like in these BOI if someone disagrees w a group of people, it's insult them. I never said Robyn didn't know what he or she was talking about - all I said was that i thought his post was ridiculous bc shipnex is not even a shipper - so to get responses to that along the lines of "I bet Robyn in getting a good laugh out of this" meaning my opinion is funny - that's rude, ignorant, and in called for. When it comes down to it - no shipper is going to pay you on a reptile claim. Every time you try - they argue the animal could have been dead before shipment.

No one has insulted you.

That aside ... You had a box shipped to you when flooding was plauging the area and you are upset it did not arrive on time? That has everything to do with FedEx having a hard time dealing with the flooding.

You state that the box from ShipNex arrived promptly and that means ShipNex is so much better, but you also state ShipNex is not a shipper, therefore, ShipNex actually had nothing to do with the box arriving when it did, it was the carrier not having to deal with flooding. So, I am not entirely sure what arguement you are using there. "Acts of God" are the exception to virtually every rule.

Anyway ... the part I bolded about Robyn getting a laugh, Shadera's comment was not meant out of malice and if you had even the slightest clue as to what Robyn and ProExotics went through, you would understand why she said it. There was really no reason to take offense to it. That aside, you were talking about your attorney father having spoken with ShipNex in such a way it implied that Robyn could know nothing about the business and what they offer. So, just look into the context of things a bit more. No one was insulting you.

SYR will pay for the animals they insured. So, I am not sure where you are getting that either. They would not offer that specific insurance if they could not. I have had them refund me the piddly little 3.00 it is for "Signature Required" simply because that particular FedEx driver failed to comply with it. That is the type of company they are. They have their ducks in a row and they have been counted.

They are offering guarantees to the reptile industry that ShipNex evidently is not. That speaks volumes to me.

 

[dustinNMpythons]

The one time some sent me a lizard from Missouri using syr the box couldn't be located for 5 hours after the time it was supposed to be delivered. My lizard was supposed to be delivered at 1030am, and didn't show up until 4pm. The box was located at 330pm and delivered at 4pm. There were severe floods in my area that day, and while syr didn't get the job donE the box from California sent using shipnex arrived promptly at 1030 - I just feel like in these BOI if someone disagrees w a group of people, it's insult them. I never said Robyn didn't know what he or she was talking about - all I said was that i thought his post was ridiculous bc shipnex is not even a shipper - so to get responses to that along the lines of "I bet Robyn in getting a good laugh out of this" meaning my opinion is funny - that's rude, ignorant, and in called for. When it comes down to it - no shipper is going to pay you on a reptile claim. Every time you try - they argue the animal could have been dead before shipment.

Yeah actually you should do a little more research SYR does offer insurance through them.

 

[dustinNMpythons]

it does have a cap and has guidelines to help ensure it isn't taken for granted but it does cover live arrival guarantee.

 

[bloodybaroness]

And of course someone from ship your reptiles is going to say shipnex is not authorized to do anything with reptiles ESP since shipnex is cheaper than syr - You did just say Robyn and the boys from syr.

That is not a fight worth picking. If you can PROVE that Shipnex has the proper waivers and certifications I will eat my shirt.

Yeah actually you should do a little more research SYR does offer insurance through them.

Yep. They back up their product/service up. Next time ask before you assume.

What we are talking about is the CORRECT and LEGAL way to ship. Shipnex does neither. It's companies like that who are putting shipping for this hobby in jeopardy.

I will always pay a bit more if it means my animals are shipped properly.

It's also not fair to blame SYR when you CLEARLY state: "...There were severe floods in my area that day..."

 

[Shadera]

Anyway ... the part I bolded about Robyn getting a laugh, Shadera's comment was not meant out of malice and if you had even the slightest clue as to what Robyn and ProExotics went through, you would understand why she said it. There was really no reason to take offense to it.

Speaking of ignorant, eh?

On shipnexs' website, they clearly state that they do not allow the shipment of animals. In emails posted here, they clearly say that they do not allow animals. So unless someone has something concrete to show otherwise, they're farting in the wind.

I did a quick net search, and can find very few good reviews of this company. The BBB even has them at a B-.

 

[dustinNMpythons]

And you know if flooding or something was to happen and the animal arrived DOA thats when you would especially want to use SYR since that's when their insurance would cover you, I'd love to see you fight with shipnex/UPS/FedEx to try and get paid for an insurance claim on a reptile.

 

[Gojira1986]

There was insurance - it wasn't going to be honored to weather - I've done my research - and ship nex is legal for for the millionth time if ur shipping non venomous non endangered lizards.

 

[Gojira1986]

Wasn't going to be honored due to weather*** excuse my typo in above post

 

[Gojira1986]

Shadera - animals are considered warm blooded mammals - not reptiles. If u read the whole thread u would have read that already.

 

[ShadowAceD]

There was insurance - it wasn't going to be honored to weather - I've done my research - and ship nex is legal for for the millionth time if ur shipping non venomous non endangered lizards.

If you read the insurance clause for ANY shipping company you would find that delays caused by "Acts of God" (i.e. weather) are not covered for "time arrival guarantee". When talking about "Carrier Error" it HAS to be the fault of the carrier, meaning, something that they were able to control. That is standard for any shipping carrier for any reason, not just live animals. If there is massive flooding in an area, it is ridiculous to assume a carrier will pay people for the delays because it is not something they can control by any means.

 

[robyn@Pro Exotics]

I don't think Natalie has any malicious intent, no need to pile on.

She had fallen for the ShipNex okey doke, and is making some normally applicable assumptions, I can understand that. But reptile shipping is not "normal". That has led her to make some naive statements and assumptions. I understand that too.

Certainly this type of shipping issue has been hammered through here a number of times, over YEARS. : )

We have been chasing the ShipNex tail for sometime now. The site IS cryptic, they don't specify that shipments go FedEx, but they do use FedEx terminology. It does produce a FedEx label. It was very difficult to find an actual account number and any kind of legitimate information. It is a very well built site from that perspective.

But that doesn't make it right. It does indeed jeopardize all of reptile shipping.

Natalie, I would be happy to go over these details, differences, subtleties and FedEx terms of service if you like.

We also offer a great rate, and it improves with volume. There are a number of reasons that we are worthy of your business, and while we can offer a great rate, that is far from the lone reason to win you over. Feel free to contact me directly by email.

 

[robyn@Pro Exotics]

If you read the insurance clause for ANY shipping company you would find that delays caused by "Acts of God" (i.e. weather) are not covered for "time arrival guarantee". When talking about "Carrier Error" it HAS to be the fault of the carrier, meaning, something that they were able to control. That is standard for any shipping carrier for any reason, not just live animals. If there is massive flooding in an area, it is ridiculous to assume a carrier will pay people for the delays because it is not something they can control by any means.

We went over and over the exceptions to the FedEx guaranteed time language. There are a TON of ways FedEx won't pay a claim, including storms and weather, and mechanical issues.

We decided to waive all of it. For our Live Arrival Insurance, you have the FedEx Guaranteed Delivery Time. And that is the time. If it says 10:30 am, that is it. If it says 4pm, that is it. Any DOA arriving after that time is COVERED, it doesn't matter what the FedEx delay is.

There are restrictions, and you should read the terms before agreeing to them. Has to be first delivery attempt, package must meet our shipping standards for insulation and packing, there are weather limits, but if you ship properly, and the package is delayed, you are covered for DOA, period (assuming you have selected insurance!).

We offer insurance up to $2500 through the site, and to $10,000+ through special booking with me directly.

It is for real.

 

[ShadowAceD]

We went over and over the exceptions to the FedEx guaranteed time language. There are a TON of ways FedEx won't pay a claim, including storms and weather, and mechanical issues.

We decided to waive all of it. For our Live Arrival Insurance, you have the FedEx Guaranteed Delivery Time. And that is the time. If it says 10:30 am, that is it. If it says 4pm, that is it. Any DOA arriving after that time is COVERED, it doesn't matter what the FedEx delay is.

There are restrictions, and you should read the terms before agreeing to them. Has to be first delivery attempt, package must meet our shipping standards for insulation and packing, there are weather limits, but if you ship properly, and the package is delayed, you are covered for DOA, period (assuming you have selected insurance!).

We offer insurance up to $2500 through the site, and to $10,000+ through special booking with me directly.

It is for real.

Thank you for the clarification, Robyn.

 

[Snake-Queen]

I have read through this whole post. While I can see a desire to save money on shipping, doing so at the expense of a reptile is not something I would do.
I know nothing about Shipnex. So I cannot say anything about them, except that if they do not have the proper waivers then all this back and forth is moot.
I am not shipping right now, but will be in the future. I will be using SYR, as I have researched them and so many businesses I know use them with great success.