ShipYourReptiles.com

[Python Dreams]

Deborah,
The questions I posted were taken from this quote on the last page...

Can you guarantee, that UPS will give the small breeders a chance to use their medium for shipping? Or, are they more set than ever never to allow snakes to be shipped unless one is spending BIG bucks?

So people were answering questions, "ad nauseum", about a quote that had not been made yet? No answer is really needed. From the questions asked and with out and conspiracy theories, I would guess the answers would look similar to this.

What does that have to do with anything?

Nothing... Its just that I personally feel that UPS should worry more about the small breeders. I also feel UPS should not worry as much about their bigger clients and focus more on the needs of the small reptile breeder. And for that I am going to take it out on SYR.

Can you guarantee anything about any company?

No you cannot and it is ridiculous to imply that I or anyone could!

I would like to hear what you personally have done to ensure UPS will ship snakes in the future?

Absolutely nothing! But I dont want any company to try and get shipping done easier for reptiles, unless it directly benefits my personal plan.

Also, If you get SYR to close its doors I would like your personal guarantee that Fed Ex will always continue to ship reptiles!

It is impossible to guarantee that and it is completely ridiculous that you expect that of me... I know I am asking for something similar, but to me its different and all falls in the lap of SYR.

What factual negative effect or change has happened to shipping as a result of SYR (hard question to see I guess)?

Well absolutely nothing has changed. And even though it could be considered positive that UPS knowingly shipped snakes for any time period.... I consider it extemely negative and I am going to go after any company that tries to improve the ability to ship reptiles...



That would be interesting to see a straight forward answer to the questions and not just theories of what might have happened, or what will happen based on nothing at all happening.

The questions regarding our opinions have been asnwered ad nauseam in the thread. All you seem to be doing is making it seem like those questions haven't been answered

I guess if were both satisfied with the questions, answers, and theories that are out there... And everyone else feels similar, maybe this ridiculous thread will die.

 

[TripleMoonsExotic]

This thread has gone way off track. Their are several different opposing opinions and concerns about SYR. Some are entirely opposed to third party shipping, some want assurance that SYR will do things the right way this time around. Unanswered concerns is what should be focused on here.

Could SYR benefit the reptile community long term. Absolutely. If ReptilesExpress is successful renegotiating their contract with UPS could they benefit the reptile community long term. Absolutely. If either party fails can both courier services pull all forms of reptile shipping. Sure, it could happen.

At this point, it's been confirmed to me that SYR does in fact have a third party contract with FedEx (with stipulations that they have not posted publicly yet) so their isn't anything we can do but hope for the best. I truly hope at least SYR changes their tune about providing labeling information to its customers. Baby steps.

 

[brd7666]

At this point, it's been confirmed to me that SYR does in fact have a third party contract with FedEx (with stipulations that they have not posted publicly yet) so their isn't anything we can do but hope for the best. I truly hope at least SYR changes their tune about providing labeling information to its customers. Baby steps.

I have very recently been given some information as well. I have been asked not to post it yet or even say anything. That doesn't mean that I won't after they start shipping. I might not ever need to post the info, I don't know. I'm going to wait and see the SYR language that is posted on their site. Maybe Robyn thinks that others don't have connections to find out things, since he is the James Bond of the reptile industry. So hopefully this thread will end soon, and then we will have to wait and see what happens.

 

[deborahbroadus]

I have very recently been given some information as well. I have been asked not to post it yet or even say anything. That doesn't mean that I won't after they start shipping. I might not ever need to post the info, I don't know. I'm going to wait and see the SYR language that is posted on their site. Maybe Robyn thinks that others don't have connections to find out things, since he is the James Bond of the reptile industry. So hopefully this thread will end soon, and then we will have to wait and see what happens.

Thanks for pulling the thread back on track Stephanie and B... I don't think any of us was interested in getting into a one-on-one with anyone.

More people have connections than Robyn or anyone else knows of.

 

[KelliH]

.

At this point, it's been confirmed to me that SYR does in fact have a third party contract with FedEx

Of course they do. I look forward to getting more detailed information from Ship Your Reptiles when they are ready to push ahead with this.

 

[TripleMoonsExotic]

Of course they do. I look forward to getting more detailed information from Ship Your Reptiles when they are ready to push ahead with this.

 

[WebSlave]

In my opinion, this apparently is already a done deal, so the best course to take is just hope for the best. Although I am not at all fond of UPS, in a way I wish that SYR's deal with them had worked out OK. Simply because this business needs all the options it can get. It's being VERY kind to even merely call this business "fragile", because of all the attacks from every angle.

Right now, quite simply, FedEx is IT for shipping live snakes door to door. If that fails, then you are back to either shipping airport to airport, or sneaking your snakes into the carrier's hubs and hoping your shipment doesn't get stuck half way across the country if the contents is found out. So rather than fighting to try to find a reason to make SYR fail, I think it is in everyone's best interests to try to support them, even if it is passively by not purposely trying to get FedEx management irritated at EVERYONE by being involved in a conflict they certainly don't need. One thing we DON'T need is to get FedEx management thinking "Do we REALLY need all these headaches?"

That being said, I think anyone who does NOT get their own certification through FedEx is being foolish. ALWAYS keep as many options open as you can if your business depends on it.

IMHO, of course...

 

[MajorLeagueReptiles]

well said.

 

[Matt K]

It boggles my mind how many people in this thread really have no clue what really goes on in the shipping industry and what a very small client SYR is in reality. Add to that so many posts about people second-guessing and arguing about things that in the grand scheme of things are so petty its rediculous. If you've made more than a few posts in this thread - shame on you- last I could tell this is the "Board of Inquiry", not the "Forum for Whining and Complaining to a Limited Crowd Who is Incapable of Understanding or Making the Changes to Suit Me" where you let off useless, unproductive steam.

Some of us ACTUALLY want to refer to the BOI to see who is up to good business or bad, without 8 thousand pages of garbage so we can be an informed consumer, is that too much to ask?

Note to yourself: If you have a problem with SYR, shut your trap and group together, start a collaborative shipping business to compete with SYR and see how far you get towards what you want your way.

Good grief.

 

[brd7666]

Let's just hope the irresponsible shippers don't ruin Fedex for everyone. You don't here about the people who care about quality shipping creating problems. Some people just don't care, and those are the people who use a third party shipper. In this screen shot below that was taken right from SYR web site, read who Robyn blames for all of the problems. UPS allows some of the big reptile dealers to ship snakes through their service, so why don't we ever hear about them causing problems for the industry? It's because they care. The same people who could care less, who used SYR, are the same kinds of people that will use their service when they start with Fedex. Lets just hope it doesn't ruin it for everyone.

 

[KelliH]

Stephanie, I just did a search on the BOI for Pro Exotics and could not find one valid complaint against them in 7 years. That should count for something, should it not? As far as I am concerned, their word is gold.

 

[deborahbroadus]

Stephanie, I just did a search on the BOI for Pro Exotics and could not find one valid complaint against them in 7 years. That should count for something, should it not? As far as I am concerned, their word is gold.

Kelli, I am not going to get into a one-on-one, but you KNOW that people don't always post on the BOI when they have a bad transaction. That said, there is at least one post in this thread where someone mentioned a bad transaction and that they wouldn't trust Robyn any farther than they would throw him.

For myself, I have watched who comes to the support of those revealed as having bad/unresolved business transactions in the BOI to help me to determine who I would give the benefit of a doubt and who I wouldn't.

But Rich has the logical right of it, we do need more options...I just hope these options are run honestly without fudges and word flim-flams.

 

[KelliH]

Kelli, I am not going to get into a one-on-one, but you KNOW that people don't always post on the BOI when they have a bad transaction. That said, there is at least one post in this thread where someone mentioned a bad transaction and that they wouldn't trust Robyn any farther than they would throw him.

For myself, I have watched who comes to the support of those revealed as having bad/unresolved business transactions in the BOI to help me to determine who I would give the benefit of a doubt and who I wouldn't.

But Rich has the logical right of it, we do need more options...I just hope these options are run honestly without fudges and word flim-flams.

Pro Exotics is a large company. If they were dishonest or otherwise shady we would have heard of it by now. I've been active in this business since 1999. Steve and I used to have a very large snake collection, along with my geckos, and we have dealt with a lot of people. People talk, even those that prefer not to post on the BOI, but I have never heard a negative thing about Pro Exotics. I just scanned through this entire thread and still see not one valid complaint against Pro Exotics.

I can't help but feel there is a very small group (5 maybe) of naysayers here that are against Ship Your Reptiles, and will be against Ship Your Reptiles, and any other 3rd party shipping company, no matter what anyone says or does. It's pointless to debate it anymore. I tried.

 

[deborahbroadus]

Sigh, I give up.

I don't know SYR from a hole in the ground, I know less about Robyn personally. However, what I do trust and believe in is my ability to impersonally evaluate information that I come across and remain impartial.

Pro Exotics is a large company. If they were dishonest or otherwise shady we would have heard of it by now. I've been active in this business since 1999. Steve and I used to have a very large snake collection, along with my geckos, and we have dealt with a lot of people. People talk, even those that prefer not to post on the BOI, but I have never heard a negative thing about Pro Exotics. I just scanned through this entire thread and still see not one valid complaint against Pro Exotics.

I can't help but feel there is a very small group (5 maybe) of naysayers here that are against Ship Your Reptiles, and will be against Ship Your Reptiles, and any other 3rd party shipping company, no matter what anyone says or does. It's pointless to debate it anymore. I tried.

 

[Lucille]

Pro Exotics is a large company. If they were dishonest or otherwise shady we would have heard of it by now. .

Pro Exotics may be OK, perhaps people have become more sensitive since there have been indiscretions in the shipping industry in the past by various people.

But to say a company is OK because you have not heard otherwise is not necessarily the case. There was a company years ao, Top Shelf Exotics, and until it hit the fan they had staunch support of various in the community.

Time, along with service and no shipping problems, is ultimately the criteria any shipping company should be judged by.

That Robyn might be judged by some on his statements made about this site is just the way it is, if you make your bed you are going to have to lie in it.

 

[TripleMoonsExotic]

Stephanie, I just did a search on the BOI for Pro Exotics and could not find one valid complaint against them in 7 years. That should count for something, should it not? As far as I am concerned, their word is gold.

No one is talking about Pro Exotics here. I'm unfamiliar with them myself (though I do sort of recall a purchase from them 7-8 years ago, but don't quote me on that). Pro Exotics and SYR are two different entities that happen to be run by the same individual.

I'm afraid I don't share your opinion on "their word is gold" in regards to SYR. I don't blindly follow anyone like a lemming. Several cases were brought up by different individuals at different times where they were told told lie about the contents of their packaging (I posted of one myself at the beginning of this thread). My last experience with shipping reptiles through SYR resulted in several dead animals because UPS denied, twice in two different days, that SYR had a snake waiver and refused/confiscated the shipment.

Either way, again, FedEx has confirmed that SYR has a third party shipping waiver with stipulations. I believe me posting what those stipulations are is considered third party information, so we'll just have to wait and see how SYR words their FedEx shipping guidelines. If they're honest about the manner they can ship, great! If they're going to add labeling requirement information to their website, even better!

 

[scaledverts]

Pro Exotics may be OK, perhaps people have become more sensitive since there have been indiscretions in the shipping industry in the past by various people.

But to say a company is OK because you have not heard otherwise is not necessarily the case. There was a company years ao, Top Shelf Exotics, and until it hit the fan they had staunch support of various in the community.

I'm not entirely sure I follow you here. To me this reads: Even though company X has a very good reputation with good guy threads it is only a matter of time until it is shown they are really a bad guy. This is sort of a pessimistic view I think. Everyone is bad eventually...... I would personally disagree with "to say a company is OK because you have not heard otherwise is not necessarily the case." I think this is exactly the case. What else is the BOI for? Granted occasionally an otherwise "good guy" will turn out to be bad. But really how often does that happen?

I think the point Kelli is making is that PE has been around and deals with a large enough volume of customers that IF they were bad guys it would have come out sometime already.

No one is talking about Pro Exotics here. I'm unfamiliar with them myself (though I do sort of recall a purchase from them 7-8 years ago, but don't quote me on that). Pro Exotics and SYR are two different entities that happen to be run by the same individual.

Also, I don't think we can really separate PE from SYR. While they are separate entities they are run by the same person (as was pointed out). I don't really think business ethics would really be different between the two companies. Look at it this way. If a known bad guy opened up a separate company for supplies, they would automatically be labeled a bad guy again. I really doubt people would wait until they messed up something with their new business. I think it goes both ways. Good guy = good guy until they do something to show otherwise.

Time, along with service and no shipping problems, is ultimately the criteria any shipping company should be judged by.

Don't forget that SYR is NOT a shipping company. I don't really think it is fair to blame any carrier delays on them any more than it would be fair to blame delays on the person shipping the package.

That Robyn might be judged by some on his statements made about this site is just the way it is, if you make your bed you are going to have to lie in it.

While I think this is exactly correct, I really don't see what it has to do with whether SYR is a good company or not. I do agree that this will make people not want to deal with him and that is fine. But it does not really affect his business in my mind.

 

[TripleMoonsExotic]

Also, I don't think we can really separate PE from SYR. While they are separate entities they are run by the same person (as was pointed out). I don't really think business ethics would really be different between the two companies. Look at it this way. If a known bad guy opened up a separate company for supplies, they would automatically be labeled a bad guy again. I really doubt people would wait until they messed up something with their new business. I think it goes both ways. Good guy = good guy until they do something to show otherwise.

You have a point. SYR's shortcomings reflect on PE as much as PE's business reflects on SYR. I don't express myself very well in what you quoted.

I don't really think it is fair to blame any carrier delays on them any more than it would be fair to blame delays on the person shipping the package.

I don't believe anyone would fault SYR for carrier delays if it's weather, mechanical failure, lost packages, etc. When it comes down to carrier delays because they deny servicing SYR in the manner they are advertising, yes I view that as SYR's issue.

 

[Southern Wolf]

Also, I don't think we can really separate PE from SYR. While they are separate entities they are run by the same person (as was pointed out). I don't really think business ethics would really be different between the two companies.

Actually I think it would and has been proven so. I have personally never read or heard of ANYTHING bad about PE.... but SYR's was endorsing lying about what was in the package so UPS would accept and ship the package.

Why would they do this? My thoughts.. and this is just my thoughts... is as PE they dont have to lie. They are a large breeder and did ALOT of business with UPS and had their own exceptions to the UPS Policy.

However.....

When SYR's comes around now its really a money thing. You will never make me believe that they price you pay on their site is the price they pay. There is some sort of markup as thier should be. That's basic business and I have NO PROBLEMS with that. So now its a money game. The more packages they can get shipped the more indirect $$$$ they can make from folks using their site and account to book shipments.

At this point IMO there is an incentive... why else would you be telling folks to take your packages to Staples because they dont ask questions.

 

[Upstate Reptiles]

Jmo, it took me less than a week to become Fed Ex certified! I then went to my local Fed Ex hub & personally met w/ the general manager of that hub & showed him all my certifications that I got from Fed Ex & he gladly accepted this! I have his personal cell # just in case I have an issue w/ an employ while trying to ship a package! Needless to say, I have NEVER had an issue w/ Fed Ex!