I already ran it by my boyfriend's attorney. He simply awaits our request to start the work. He is the one who made the point they violated their own TOS, mulling them from forcing me to adhere to theirs
Ok. I had planned to bow out on this one as I see it as pointless but, as you stated, it's a bit of a principal thing
Below is there TOS in total. What, specifically, did they violate?
UPS OVERNIGHT SHIPPING
All chameleon orders are shipped UPS overnight. At the time of checkout you will be provided with a real time shipping qoute from UPS. Order with Confidence. All drygood orders will be shipped UPS ground. At the time of checkout you will be provided with a real time shipping qoute from UPS. If your drygoods order needs to be expedited please contact us.
Our shipping schedule is Monday – Wednesday for Tuesday – Thursday arrival. Packages are guaranteed to most areas by 10:30 am. Some areas are not guaranteed this delivery time.
OUR PACKAGING METHODS
All our chameleon orders are packed in a 3/4 inch styrofoam-lined box. We use this method of packing to ensure your reptile is not harmed by harsh weather conditions. Live, healthy arrival is only guaranteed when shipping temperatures at both ends are above 35 F and below 90 F, and when the purchaser is present to receive the package at time of delivery. We reserve the right to hold any order if we feel the weather conditions are not optimal for live healthy arrival of one of our animals. NO EXCEPTIONS. We will hold all order and ship when weather is optimal.
Each animal is packed in a deli cup or cloth bag, depending upon size. Once the animal is packed, it is placed in a styrofoam-lined box and surrounded with paper so that it doesn’t bounce. In addition, each box will be packed with either a cold pack or a heat pack depending on the weather at the destination point. Once the box is sealed, the chameleon will sleep for the duration of his/her trip. When you recieve your chameleon he/she will be happy, healthy and ready to explore his/her new enclosure. Be assured that we take pride in breeding and raising our chameleons and your order will be handled with the upmost care.
HEALTH GUARANTEE
We offer a 7-day health and satisfaction guarantee on our reptiles. We must be notified within this time period of any problems or concerns for this guarantee to be upheld. This guarantee is void if the above conditions of receipt are not met. In order for this guarantee to be honored, all claims must be made within our 7-day guarantee period and any deceased animals kept for further instructions and verification.
We cannot be held responsible for shipping charges incurred for upholding our guarantee. They are the responsibility of you, the buyer.
Should an animal be Dead on Arrival (DOA) the buyer must notify THEVEILEDCHAMELEON.COM of the DOA within 2 hours of receiving the animal. An email with a photo attached of the actual animal must be received in order for any guarantees to be upheld. If possible, DOAs will be replaced with the same type of animal or an animal of equal value (shipping charges to be covered by customer).
We will replace any animals but we DO NOT OFFER REFUNDS OR CHARGEBACKS.
HOLDS
We will only hold a chameleon for ONE MONTH, and we require a 50%, non-refundable deposit. We wish we could do it for longer but it would be unfair to other customers if you later choose not to purchase them. Veileds are not considered sold until the full amount has been paid.
PAYMENT
We accept all major credit cards, Pay-Pal and or U.S. Postal Money Orders. You can order on this website and pay via Pay-Pal or call us at (800) 385 4050 to pay by credit card. If you can send a money order that would appreciated. If a U.S. Postal Money Order is used, we will send your reptile once the money order is received. Please be sure to get your money order to us in a timely manner, as a chameleon is not considered sold until it is paid for in full. Thank you very much and enjoy your chameleon.
EXPORT REQUIREMENTS
We have the ability to ship our animals anywhere in the world aslong as there is a major airport near you that we can route our international shipment to. Here are our export requirements $1000 minimum order for NON CITES animals
$2000 minimum for CITES species
Full amount to be paid prior to shipping.
CITES reexport permits take approximately 3-4 weeks start to finish
CITES for CB animals can take up to 90 days but usually less
NO refunds will be given if you change your mind during this period of time.
Some animals are not Eligeable for export. Please check with us prior to making your order to see what is available for export. Prices listed on list
price are valid for export only, no buy now purchases for export. Animals are guaranteed to arrive alive and healthy and the same TOS apply to export orders as domestic. Only credit will be given for DOA animals.
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