Hi I'm new to this forum and I've been reading some of the post here and the one that intrest me the most is this one. And this is only my opinion so don't get angry at me.
How can some of the people here defend Tribal Reptile, I read the post that Luis has here and in now way he has said that Tribal has bad reptile or bad custumer relation and so on the only thing it seem's to me is that He has not recieve his 2nd shippment from them nothing else.
I also read the post where he pasted an email from Tim where he amits that airbone did loose his 2nd shippment and also amits he don't tell his custumers about the insurance because it's a rip off then if you read it down at the bottom it says this, I am willing to discount your next order to help with this mess that is indeed not your fault. It seem's that Tim can't get his story straight because he says this in his post I had gotten over 10 confirmations by Airborne that the freight was in fact delivered. THIS WAS NOT A LOST PACKAGE!!!!! . If it was not a lost package why would airborne send him a $100.00 settlement. If any of you are really reading any of the post you would agree that Tim is only doing this because of his screw up policy which really sux because if anyone here was to loose the amount of money Luis lost you would be upset also. like I said before Luis only problem is that he never got his 2nd package that's it.
Buy the way I love these post because there talking about the same thing a package that got lost and how mess up Tribal Reptile policy is not about how great there reptiles are and so on.
Todd Evans Posted: Mar. 28 2002,17:25
But still....regardless of how tribal ships, the shipment was LOST......they know this, yet they won't take any responsibility for it? Bandito....(you have to use you full name or this thread will get deleted) did tribal give YOU a choice of shipping terms? If they had and YOU chose Airborne AFTER them telling you it's against policy, then you ARE just as responsible. But if this is Tribal's normal policy (to ship through airborne WITHOUT permission) then that's just bad business. Why would they ship something with a company that doesn't ship it?
All I'm saying is that Tribal has PROOF that the shipment was lost. Why are they punishing Bandito for their bad decision. I know all the facts are not on the table yet, but if this IS the case, then Tribal DOES owe this person SOMETHING.
ONLY SHIP DELTA.....PAY FOR IT AND PICK IT UP YOURSELF....that's the way I prefer to do everything, and I have yet to have a problem with it or even HEAR about a problem with it......
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Todd Evans
Beyond Utopia Serpentarium
Tri-State Herpetological Society
sschind Posted: Mar. 29 2002,00:36
This has been discussed before but I think it is worth another go around. I think that these claims about not being responsible for carrier delay or error are BS. If you take a person's money for your product, you are responsible for making sure that that person gets the product they paid for. Plain and simple, They sent you money for your product, you have an absolute obligation to get them that product. Is it your fault that the carrier lost the package? No it isn't, but the point isn't regarding who's fault it is that the package was lost, the point is who is responsible for getting the product to the buyer? You are, the seller. The carrier lost the package, it doesn't matter. You did not, fulfill your obligation, the package didn't arrive (or arrived late and the animals were dead) you owe replacement animals at your expense, or a full refund of every penny the buyer sent you.
Now if you and the buyer can come to a compromise, so be it, but the buyer has no obligation to accept anything other than full replacement, or full refund.
I know that this is not the most popular notion with most of the shippers here, and most will have some sort of disclaimer regarding carrier delays. Like I said, it's BS.
Steve Schindler
craig goldie Posted: Mar. 29 2002,01:11
hi steve ,yes i cound not agree more.buyer sees add ,sends money up front,puts 100% trust in seller gets nothing but a run around for his cash? no plain and simple not cool.
if a claim is to be made against a freight company i fell that the seller should be the one to do this ,mostly on good faith and to go that little bit extra that keeps customes coming back.besides a company or person that ships a fair bit gets a heck of a better response to claims than a person who just recives one package.
craig g
Neil Gubitz - The Snake Pit Posted: Mar. 29 2002,18:52
Chris or Tim (which ever one of you two is on-line), Steve Schindler is 100% CORRECT!! I don't care WHAT you have as a disclaimer! It's called ETHICS and MORALITY!! He PAID FOR live animals INCLUDING shipping! He got the first shipment, which you agreed to compensate him for....the second shipment was "supposedly" lost by Airborne! IF THAT IS THE CASE....Chris (or Tim), you OWE HIM, either, his MONEY BACK, or REPLACEMENT ANIMALS!! END OF DISCUSSION!!
On the other hand...IF they WERE delivered....you should have TWO airbill numbers that you could post HERE! Really, Chris...How can someone PROVE they WEREN'T DELIVERED??? Tell you what...PROVE TO ME that YOU DIDN'T go to the bathroom today!! Can you see how ridiculous that question is?? But, the fact remains...if you CAN PROVE that the SECOND shipment was delivered and SIGNED FOR....Tribal WINS! CASE CLOSED!! ....Neil
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Neil Gubitz - The Snake Pit
These are NOT my opinions! These words of wisdom were handed down from a Tibetan Monk in the 5th Century, BC! So, if you have a problem with HIS tone of voice?....SUE HIM!!
Again im on no ones Side it's just my opinon but the facts are there that this guy didn't get his package and the shipper should make things right.