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Bad Guy Troy at Regal Reptiles

T

The3rdMan

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Maybe some people are OK with this and this is how it works in the reptile show world but in any other industry this is just bad business: I went to the White Plains reptile show yesterday and bought 3 darts, an adult RETF and a Malaysian Leaf frog from Troy at Regal Reptiles. I bought a few frogs from them at the last show and a few darts online from them - basically a pretty regular customer. Well, I get home an hour after the show unpack my bags and all my frogs are fine (I also bought many others from other vendors) except the RETF is what you see in the pic below. I immediately take a pic and send an email - an hour after buying him. I called and I was told they would call back. No call back no emails - nothing. I had to call a few times today and one of the employees at their store calls Troy and then she calls me back to tell me that they have no idea what I could have done to the frog and I cant prove anything...it was just like - what??? It was an hour after purchase. I bought many other frogs from them and other vendors. All the others were fine - what kind of business is that cheap and small minded to question a regular customer especially about a dead frog. All I did was transport him home in my car - with the others - all of whom survived just fine. Its obvious they take very poor care of their animals and their business - just a fair warning. Just cheap and stupid. Their URL is - http://www.regalreptiles.com/new_website_01-08/Superstore.html


 
Well, it certainly sucks to have any animal die within an hour purchasing. What is their TOS concerning amphibs?

And while I'm not trying to downplay or sidestep your misfortune (I'd certainly be upset as well), I have to ask, why you have been...

basically a pretty regular customer
Click to expand...

if...

Its obvious they take very poor care of their animals and their business
Click to expand...

???
 
oh...and you are required to have your full name in your post, unless it is already in your little profile under your avatar.
 
Sorry, but you need to verify that your real full name is REALLY "paul an". Seems like a rather unusual name to me...........
 
Didnt realize it was so important to have full name in post. I dont really want people to google my name and have a bad frog purchase show up.

and to answer your question - I am no longer a regular customer because of this incident. An adult frog dying within an hour of purchase is de facto proof of bad care and not offering some sort of reimbursement is proof of bad business practice. Just sharing my experience on a thread that you're supposed to do that
 
It also says in bright red text at the top of the forum, at the top of every thread, and even at the top of the text-box page....that your full name is required for each message posted.

So yeah...this is the place to make the complaint....but your complaint means nothing if you won't follow the rules to make it.
 
Very interesting to me that you all are more concerned about my real name than about somebody who has bad business practices in the industry.....says alot
 
Well, it means a heck of a lot more when you're willing to back it up with your real identity. Which you did, so there ya go.

And it's not a matter of the legitimacy of the complaint, but the fact that anonymous complaints will get deleted because they do not follow the rules. Should any thread started by someone unwilling to show themselves be given much weight at all? How would we know the anonymous person is not merely a disgruntled employee, ex-boyfriend, evil monther-in-law, or wicked stepmother just trying to make trouble? :rolleyes:
 
I still could be all those things....and if so they could defend themselves. I thought the point here was to just warn other people about bad experiences. Doesnt look like it so if whoever the powers that be want to delete these postings fine by me - I simply wanted to warn people.
 
Whenever dealing with a show vendor, I make sure to look at ALL the their animals. The overall health is a good indication of standard husbandry practices. Regal generally seems to provide lots of quantity, but the quality has never impressed me. There have been several times they had animals I would have liked, but passed up due to their apparently lax husbandry practices.

Sorry this worked out like this for you. You may need to wait until the next show to receive any compensation, though. In a show situation, it's sometimes better to speak personally so that the vendor can put a name to a face. It also makes it harder for them to tell you to p*** off if they have to look you in the eye to do it. (You may want to take a trip to Hamburg this Sat if you think it's worth your while).
 
The3rdMan said:
Very interesting to me that you all are more concerned about my real name than about somebody who has bad business practices in the industry.....says alot
Click to expand...

Says "alot" about what? That I require people to stick out their own neck by being responsible for what they post here? That I don't want anonymous CRAP posted by every fake Tom, Dick and Harry who can then say whatever the hell they want because there is no ownership to the words? That then there would be no credibility at all to anything posted here, which would therefore make what the BOI is trying to do completely worthless?

Do you WANT everyone and anyone to be able to post anonymous crap about YOU whenever they feel like it? Or would you rather know who is making such claims so you could either refute them, or perhaps even take steps to making some corrections to that issue?

Yeah, I guess it DOES say a LOT about this forum, now doesn't it?

And for the record, had you NOT provided your name, this thread would have simply been deleted.

So what does THAT now "say alot" about?
 
Oy vey - webslave just delete the thread...I dont need the headache. Glad to know whats important - i wrote all that down so it stays learned. see ya.
 
The3rdMan said:
Oy vey - webslave just delete the thread...I dont need the headache. Glad to know whats important - i wrote all that down so it stays learned. see ya.
Click to expand...

Everyone gets to make a mistake here. You've now had yours.... The next time you post here, I do hope you remember what the rules are for.
 
The3rdMan said:
Maybe some people are OK with this and this is how it works in the reptile show world but in any other industry this is just bad business: I went to the White Plains reptile show yesterday and bought 3 darts, an adult RETF and a Malaysian Leaf frog from Troy at Regal Reptiles. I bought a few frogs from them at the last show and a few darts online from them - basically a pretty regular customer. Well, I get home an hour after the show unpack my bags and all my frogs are fine (I also bought many others from other vendors) except the RETF is what you see in the pic below. All I did was transport him home in my car - with the others - all of whom survived just fine. Its obvious they take very poor care of their animals and their business - just a fair warning. Just cheap and stupid. Their URL is - http://www.regalreptiles.com/new_website_01-08/Superstore.html
Click to expand...

You are unrealistic to place the blame on anyone other than yourself on a dead amphibian.

You cant say that someone has taken poor care of the frog that died, there are so many variables that will kill a frog in transite from a show to your house.

If you have any experience with frogs you know that a small percentage just dont survive,

The standard guarantee on amphibians is live delivery or none at all.

Sorry for your loss, it happens.
 
Ed Clark said:
You are unrealistic to place the blame on anyone other than yourself on a dead amphibian.

You cant say that someone has taken poor care of the frog that died, there are so many variables that will kill a frog in transite from a show to your house.

If you have any experience with frogs you know that a small percentage just dont survive,

The standard guarantee on amphibians is live delivery or none at all.

Sorry for your loss, it happens.
Click to expand...


I would find it HIGHLY unlikely for a HEALTHY frog to die within an hour after purchase. If anyone here has had such an occurence, especially when the frog in question was transported with others that survived, I'd like to here about it. An hour? Really?

Perhaps the buyer should have been more observant of the condition of the frog when he purchased it, but Regal should have been more observant when they sold it.
 
Red Eyes can be effected by taking them out of an established environment and transporting them.

The op said he bought it yesterday. it was cold yesterday and thats enought to kill a Red Eye quickly.
 
By just a quick glance at the photo

By the way the frog appeared, it looks as if it suffocated or heat beyond normal provided its unfortunate death.
 
Ed - I know you probably have more amphibian knowledge than I, but surely an hour long drive is less stressful than being in a box, on a truck, a plane, another truck, and left on a doorstep, yet most sellers offer at least a live arrival guarantee.

Jerry - Can you give me some insight as to how you can make that guess from that picture? This is not meant sarcastically, but I just can't see it. Also, if it was due to extreme heat, why were the other frogs not affected?
 
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