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TW International Wyatt in Texas

S

Scramblermike

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Hello,
Anybody ever dealt with TWInternational? Not sure If I posted this the way the moderators wanted it? Sorry If it is not in the correct format. Just trying to find some info. Thanks ahead of time.
 
WoW!
I'm not sure if I should have made my recent transaction. Thanks for the information I just hope my snake gets here safely and in good shape. I bought it as a b-day gift for myself since I turn 30 on 11-01-07.
 
Bought an adult 100% Het Caramel Albino male from Wyatt early last yr and all went fine.. Snake arrived very well packed and in good health then proved his genetics by fathering several Caramels this yr for me.. Id personally deal w/ him again!!

steve winkler
RK HERPS
 
reptileking said:
Bought an adult 100% Het Caramel Albino male from Wyatt early last yr and all went fine.. Snake arrived very well packed and in good health then proved his genetics by fathering several Caramels this yr for me.. Id personally deal w/ him again!!

steve winkler
RK HERPS
Click to expand...

Did you read these? :shrug01:


http://www.faunaclassifieds.com/for...ead.php?t=92956

http://www.faunaclassifieds.com/for...ad.php?t=101203

http://www.faunaclassifieds.com/for...ead.php?t=68526
__________________
 
Mike, did your snake arrive safe and sound? How was it shipped? I bought from Wyatt last year and it went fine aside from slow communication and shipping -- I was very happy with the snake I had purchased, he was very healthy and ate like champ. So I chose to buy from Wyatt again recently...an adult het clown female. He shipped her via DHL (ugh) and they lost her for 3 days -- they eventually found her and she amazingly arrived alive...but wound up with a severe RI and has been sick for the past 3 weeks despite being treated with Baytril, then switched to oral Cipro (which is still continuing). She still isn't better, has been losing weight, and now I have a strong feeling she won't be breeding this fall as planned since she's no longer the "1100g breedable female" I purchased (she is now 963g). Needless to say, I'm extremely disappointed and frustrated.
 
JenHarrison said:
Needless to say, I'm extremely disappointed and frustrated.
Click to expand...
Jen,

The shipping issue surely isn't Wyatt's fault. Has he offered to make you whole in any way?
 
The shipping issue was not his fault at all (aside from him choosing to ship DHL and sealing the box completely with no air holes and no heat), and he was really great during the whole thing. We kept in touch multiple times every day, every time I called DHL for an update. He said that if she didn't arrive or arrived DOA, he would send me her sister (the 1200g het clown he's got up for sale right now). She arrived alive and appearing well other than being cold, so we ended it at that. I kept her in quarantine and kept her warm, checking her twice daily to watch for signs of illness after 3 days of being cold in a box with no air. She took 2 weaned rats for me 3 days after arrival, so I thought all was well and that she would be alright. But about a week later, she developed a BAD respiratory infection. The first day it was the slight signs, the second day it was all-out wheezing and gurgling. I had her seen immediately by my main vet, who prescribed Baytril. She didn't respond and started getting worse, so I brought her to a new, more experienced herp vet outside Madison. He prescribed oral Cipro every 48 hours, which she has been on for about 3 weeks now. Since she first got sick, I have sent Wyatt multiple e-mails updating him on her illness, what she was being treated with, what the vet said, how she was doing -- and have heard nothing back at all.
 
This is a tough one. She was well enough to eat three days after arrival and developed the RI about 10 days after you received her. I don't know that he "owes" you anything in this case, but follow-up would be nice. But then follow-up is not his strong suit as we have seen.
 
I had to go back through my e-mails and vet records to get the exact timeline. She was shipped on September 25th at 5:35pm, delivered September 28th at 10:07am. First vet visit for Baytril prescription was October 2nd. So I was off, it was 4 days later that she got sick. According to her records, she ate the 2 weaned rats on September 29th and October 1st (one each night). Her weight upon arrival was 1054g and her current weight is now 963g.

I'm not asking anything from him and didn't do so in any of my e-mails. I just wanted to let him know what was going on with hopes that he would choose to forego using DHL for any other animal shipments after what this snake had been through, and to see if he had any more history on her (like if she had ever gotten sick in the past or if any of his others had been sick around the time she was shipped), and if he had any suggestions on how to help her since it's taking so long for her to beat this.
 
My Snake Arrived

Hey Jen,
I like you am not fond of people using DHL for shipping snakes. I prefer FEDEX overnight. Everyhting arrives the next day with FedEx. In this case I ordered the snake on a Saturday or Sunday. Wyatt did not ship him until Tuesday late in the evening I think he called and gave me the tracking at like 4:30 PM. I ordered another snake that Tuesdat night from J&JReptiles. I was here all day wednesday got the snake from J&Jreptiles and put him away. Waited and got nothing Wednesday. I was getting a little nervouse at that point. Snake arrived between 1 and 4:30PM Thursday I was at my house til 1 then went to work for a bit and the snake was on my front porch when I arrived at 4:30. The snake appears to be in pretty good shape. No infections however it had shed caps on both eyes from a lack of humidity. I soaked him last night and got one layer off the right eye. I just finished soaking him again and he can now see out of his right eye. The left eye still has caps on it. I will keep soaking and messing with it. I just don't want to stress him out too much or damage his eyes. It is a beautiful pastel genetic black back pos %50 het pied male. I too hope to breed him this year to my Woma female. Good Luck! Mike
 
JenHarrison said:
I had to go back through my e-mails and vet records to get the exact timeline. She was shipped on September 25th at 5:35pm, delivered September 28th at 10:07am.
Click to expand...
Even a 40 hour heat pack would have given her a couple of days of heat. That may have been enough to prevent or in the least lessen the severity of the RI. There is absolutely no excuse to be shipping at this time of year, and especially to WI, with no heat packs.

Although the shipping delay may not be his fault, he failed to adequatley package the animal. His lack of a $1.00 heat pack most likely contributed to the animals poor health and for that he owes you.
 
DThomas said:
Even a 40 hour heat pack would have given her a couple of days of heat. That may have been enough to prevent or in the least lessen the severity of the RI. There is absolutely no excuse to be shipping at this time of year, and especially to WI, with no heat packs.

Although the shipping delay may not be his fault, he failed to adequatley package the animal. His lack of a $1.00 heat pack most likely contributed to the animals poor health and for that he owes you.
Click to expand...
Well said. I agree given the updated time line.
 
I'm not asking for anything because I don't want any more hassle. Right now, I just want her to get better. If this last round of Cipro doesn't finally do it, then we need to find something stronger. The problem is, the vet culture didn't show any growths -- so what else is there?
 
Vet Assistance

Hey Jen,
I am obviously not a ver however I remember when my male Woma had an upper RI. At the time I was living in Northern Virginia and Dr. Stahl Gave me some sort of injection. An actual shto I had to give him in the upper part of his side under a scale. It worked to get rid of the infection. I'm not even sure where Scot Stahl works any more but he has always been my biggest help. Last I knew he had started his own practice in Vienna, Virginia. Even if you could find a phone number or some way of contacting him. Then you could use the info he gives you with your local vet. Maybe you could knock this out. Later Mike
 
i bought a pr. of adult blood pythons from him on a payment plan he worked with me untill i payed them off and the snakes arrived and were just fine never had a problem
 
Scramblermike said:
Hey Jen,
I am obviously not a ver however I remember when my male Woma had an upper RI. At the time I was living in Northern Virginia and Dr. Stahl Gave me some sort of injection. An actual shto I had to give him in the upper part of his side under a scale. It worked to get rid of the infection. I'm not even sure where Scot Stahl works any more but he has always been my biggest help. Last I knew he had started his own practice in Vienna, Virginia. Even if you could find a phone number or some way of contacting him. Then you could use the info he gives you with your local vet. Maybe you could knock this out. Later Mike
Click to expand...

She already had Baytril injections for almost a week -- didn't help. That's why she's on oral Cipro right now. Thanks though.
 
Hello Everyone

First let me start off to Jen,

Hey there, I left you a message today for you to call me. So I left you my number on your cell. I know you don't answer unknown numbers, LOL!!

Second,

Mike,
Sorry about the eye caps. I really hate the humidity here in Texas, but like I just said IT'S TEXAS.. Hope the pastel does great for you and I would love to get a baby back from him this year. Glad you like him, he was my favorite..

Third,
Steve, glad to here that male fathered those awesome morphs for you and I am glad you proved him out genetic. Shoot me an email and let me know if you have any Caramel males from him..


Fourth,
Jim, In response to the heat packs situation. I am not hear to call Jen a liar or anything at all. I consider her a very great customer and a very fun person to talk to. ( Hey Jen I still would love to take your house over mine anyday )!!! But I always buy every year a case of 60 hr heat packs from Superior, you know the orange ones? And because our temps here in Texas at the time were low 90's to high 80's I cannot remember if I put a heat pack in or not. I have been shipping all of my snakes in boxes with no airholes and very tightly taped because it does keep them close to the same environment that they left if packaged correctly. But none the less, I may have decided not to put one in because I always ship out around 5-6 in the evening and I would rather a snake get a little cool than a little to hot and fry their brain. If you remember, the original Platty Daddy came in from Africa nearly frozen and about 40 degrees core temp due to no belly heat in the plane and now look at him today. So I am very sorry that DHL screwed up but I was not planning on that situation and I shipped everyone else's snakes the very same way and a couple went up to New York, so I do not know what to say, but I cannot claim ignorance or negligence. I was very happy to hear that she started feeding as great as she did and the email I was sent from Jen stated that she was very fiesty and was striking at everything that moved until she fed her. But I did keep in contact with her throughout the whole deal and although I cannot take the blame for the RI, I do have circumstances with Jen to help her out if anything is to happen to her.


Fifth,
Dennis, please read the above statement. Once again, I will not post the email that I was sent from Jennifer because that is our business and private. But the letter stated that the snake was doing great and that she was fiesty and feeding. If you are saying that no heat packs contributed to the snake getting an RI and that I owe for that, then I will have to disagree. The snake did not regurgitate its food nore did it arrive after three days of being lost with severe sinus drainage and wheezing. Not at all, after three days of being lost, it was fiesty and fed on two rats.

Sixth,

Pete, glad to here about the bloods. Dang that has been a while back. Thanks for the update.


To everyone else, this business and hobby is allot of fun. I have been doing this for almost twenty years now and there are allot of ups and downs. I have experienced allot of things ( some I would have rather not had ) but allot I am glad I did. There are three things that I have learned in this business,

1. You can not always please everyone no matter what you do.

2. At some point in this hobby you will see the same money pass through your hands more than once.

3. These are animals, wild creatures, and no matter how exact and to the T that we try to mimic there natural environment, things happen that we cannot explain and they either get sick or sometimes even die without any reason at all, trust me I know and have been on the receiving end of that stick more times than I care to remember.


Thanks,
Wyatt
 
Wyatt -- I appreciate the response, and I did just get your voicemail. As I mentioned above, I'm not asking for anything at all, just perhaps some more background on her and some advice on how to continue to treat her since you know her better than I do and have more experience. It was a very weird first week when she got here -- she ate, then she got sick. She never regurged the rats, but she started majorly wheezing and gurgling with a lot of goo, which is why I had to start her on antibiotics. I wanted to get on it before it got worse. I have the two vet invoices if needed. The 2nd vet didn't see anything on the slide, but she pushed up a lot of mucous when he squeezed her throat to get a sample. She's been on the Cipro, but the RI is a really tough thing to beat it seems. The weight loss is another thing that is worrying me -- I didn't think they lost weight when they got sick with respiratory problems, but this is all new to me as I've never had an RI to deal with, so maybe it's common. She's still extremely fiesty, she's tagged me twice now when I misjudged her hissing as a bluff. She evidently hates me very much for having had to stick her with needles then force nasty medicine down her throat every other day for weeks. LOL!

My point for bringing the whole thing up here on the BOI was that I wanted Mike to make sure his new snake was doing OK, and with the hopes that you and others would choose to no longer ship via DHL. As you remember from our back and forth e-mails, the excuses and lack of effort from them was ridiculous, and for a while I was very worried that their mistake was going to cost me my big main project this fall (both while she was lost and now that she's sick because of them losing her).
 
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