VetTechJV
New member
Knowing Ty and also being a Vet Tech for 30+ years with a specialty in Reptiles, I feel what Ty offered was more than fair. A picture from the buyer could have easily been sent via email or posted on Photobucket to document the alleged Stomatiitis in the tortoise. That may have also helped, for Ty to see what the complaint was and may have helped avoid this type of thread. The fact that Ty also offered to have Fed Ex pick up the tortoise, which is unheard of when returning something that is not alive, let alone overnighting a Tortoise, just verified how much he cared. As far as going in and pulling out yellow gobs from a tortoises mouth, I never encountered that in my years of dealing with reptiles with stomatitis. We normally have to use a mild anesthesia to allow us to remove the plaque with a dental tool and clean the area with diluted Novalsan or Betadine and never use full strength. I just cannot fanthom holding a torotiose's mouth open and being allowed to do what was stated. I believe Ty acted fairly and did nothing wrong with making his offer of refund once the tortoise was returned.

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