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Bad Guy Underground Reptiles Stay away!!

MCMB-2 said:
If you did not provide them any proof other than the underside of a male gecko (that could have been ANY gecko, and you had a male from them too), and they offered you a replacement on a future purchase WITHOUT ASKING FOR ANY PROOF, why on earth would you post on the BOI that they are bad people? It sounds to me like they were more than willing to work with you even without you proving anything. I personally would have asked for evidence before just giving someone free money.
Click to expand...

Re read the thread and you will see the gecko pictures.
It could not have been ANY gecko. I sent them a close up of the bulge. and a side view of the "female" Panther gecko that is now a male. They sent me a striped male and 2 banded "females". There is no possible way that could have been the male they sent me unless his stripe somehow vanished
 
The post that you made with the pictures stated "this is THE picture", implying that you sent one. The picture immediately following it was the underside of a gecko with a bulge. So you did send them the underside and the side view, or just the underside? This is why I'm asking, the details are very important.
 
Pictures sent to Underground Reptiles




New picturs. Striped male that I bought and one of the 2 banded "females" now with a bulge.


 
I'm just blown away at how much hate they're getting over this. They literally asked for NO proof and offered you a completely free replacement, and somehow that made them a bad guy. You are benefiting from group mentality...right now, hating Underground is the popular thing, and going against that is risking the wrath of the people. I would rather look at things factually than just go along for the ride.

If there are any breeders reading this that would offer a free replacement with NO proof, I would love to hear your input and how you're still in business.
 
Your initial post though, and correct me if I'm wrong, said "this is THE picture sent", implying you only sent one. If you sent both, then you provided ample proof. That is what I was asking.
 
Mel: If they offered you a free replacement and that made them a bad guy, what was the solution you were looking for? Did you want them to refund the cost difference between a male and female? I don't deal with geckos, but isn't that like $5? It sounds like they gave you a pretty fair solution.

I don't think that they intentionally sent you a male and said it was female...I would assume it was an honest mistake. They then tried to correct their mistake, and you posted on the BOI calling them a bad guy.

I will ask again, what sort of solution were you looking for that would have made them a good guy? Other than not making an honest mistake and trying to fix it?
 
MCMB-2 said:
Your initial post though, and correct me if I'm wrong, said "this is THE picture sent", implying you only sent one. If you sent both, then you provided ample proof. That is what I was asking.
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Both pictures was under that sentence. but there was no way to edit the post.
But yes they got both.

They were shown that the gecko was a male but they want me to buy something else and pay the shipping so they don't have to pay for their mistake. I know I'm not getting anything from them but if it keeps someone from buying then that is good enough for me.

I don't think it is benefiting because people hate them right now. People get what they deserve, it always comes back around, good or bad.
 
MCMB-2 said:
And the fact still stands, did they not offer you a free replacement? How does that make them a bad guy? I just don't get this.
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Free replacement only if I make another purchase with them and pay shipping.

I did not need anything else from them and even if I did I surely would not send them more money when they didn't fix the first mistake.
 
mfasano said:
Both pictures was under that sentence. but there was no way to edit the post.
But yes they got both.

They were shown that the gecko was a male but they want me to buy something else and pay the shipping so they don't have to pay for their mistake. I know I'm not getting anything from them but if it keeps someone from buying then that is good enough for me.

I don't think it is benefiting because people hate them right now. People get what they deserve, it always comes back around, good or bad.
Click to expand...

After they offered you a free replacement, did you tell them that you did not think that was a fair solution and that you wanted a full refund on the female? What was the conversation after they offered a free replacement? I'm honestly not picking sides, I'm just trying to figure out where they went wrong. Did they refuse a refund after you requested it?
 
So youre saying if someone mislabels an animal's sex and it's the opposite of what you need and the fault of the seller then the buyer should have to pay shipping AGAIN to get what they initially bought?
 
Nick, the OP did not get what he paid for. He is basically being forced to buy something else if he wants his replacement. Bottom line is underground does not want to pay for shipping. Why should the OP be forced into buying something else just to get his replacement. Underground made a deal to send him 1.2 geckos. They screwed up now they want him to pay for the shipping. They are just wording it differently.
Nick, I for the life of me do not understand what your missing here. I think you should read this whole thread over again. This is a clear case of underground RIPPING OFF the OP.
 
mfasano said:
So youre saying if someone mislabels an animal's sex and it's the opposite of what you need and the fault of the seller then the buyer should have to pay shipping AGAIN to get what they initially bought?
Click to expand...

No, I don't think that at all. Did you tell them this was an unsatisfactory solution and ask for a refund? What was their response to this?
 
craigwyatt said:
Nick, the OP did not get what he paid for. He is basically being forced to buy something else if he wants his replacement. Bottom line is underground does not want to pay for shipping. Why should the OP be forced into buying something else just to get his replacement. Underground made a deal to send him 1.2 geckos. They screwed up now they want him to pay for the shipping. They are just wording it differently.
Nick, I for the life of me do not understand what your missing here. I think you should read this whole thread over again. This is a clear case of underground RIPPING OFF the OP.
Click to expand...

I agree that they should not have to buy something else to get a replacement, unless they were interested in some of their other reptiles, but I did not see that any conversation took place after this proposal was made. To me, it looked like this was the solution that was offered, the OP got mad, and posted this on the BOI. If other discussions were made and Underground Reptiles refused a reasonable solution, then I completely agree that they messed up and this thread is deserved.
 
They were told that I wanted a female to replace this male. Their response was they will credit me or send me one WITH MY NEXT PURCHASE.

I don't call that taking care of their problem. No one should have to pay shipping again when they sent the wrong sex
 
MCMB-2 said:
I agree that they should not have to buy something else to get a replacement, unless they were interested in some of their other reptiles, but I did not see that any conversation took place after this proposal was made. To me, it looked like this was the solution that was offered, the OP got mad, and posted this on the BOI. If other discussions were made and Underground Reptiles refused a reasonable solution, then I completely agree that they messed up and this thread is deserved.
Click to expand...

It was posted on the first page in my emails to them that all I asked for was a female to replace the mis sexed male
 
mfasano said:
They were told that I wanted a female to replace this male. Their response was they will credit me or send me one WITH MY NEXT PURCHASE.

I don't call that taking care of their problem. No one should have to pay shipping again when they sent the wrong sex
Click to expand...

I understand that, but was their any conversation after that? Or did you just get mad and post this on the BOI? It sounds like they offered to give you a full refund OR a free replacement if you want to order something else...I honestly don't get what went wrong.

I want a straight answer: what did you want them to do?
 
mfasano said:
It was posted on the first page in my emails to them that all I asked for was a female to replace the mis sexed male
Click to expand...

I don't think them offering a full refund on their mistake makes them a bad guy. If this was anyone besides Underground right now, everyone would be saying they did nothing wrong.
 
MCMB-2 said:
I understand that, but was their any conversation after that? Or did you just get mad and post this on the BOI? It sounds like they offered to give you a full refund OR a free replacement if you want to order something else...I honestly don't get what went wrong.

I want a straight answer: what did you want them to do?
Click to expand...

You really should read this over again. Where exactly do you see that they offered me a full refund?
 
I think anyone who wants to look at things objectively can see what's going on here. I'm not going to sit and argue against group mentality because it's a waste of time. Everyone hates Underground right now, so nothing they do right now will be enough. It's the sad fact of human psychology. Every post I've read by them has seemed cordial and understanding, and every time it is responded to with name-calling, accusations, and threats.

I think offering a full refund was perfectly fair, considering you would keep the extra male for nothing, but I guess that's just where I sit on this.
 
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