SMH.
Jimmy / Jade (not sure, we shipped the snake to a Jimmy, but Jade is the name on the original post here). You literally TALKED TO US YESTERDAY and placed an order for overnight supplies, while NOT mentioning the order was for a snake you got from us. Kate talked to you on the phone. She is the supervisor. You literally didn't mention it, but post the same day on here. You just approved the overnight order shipping fee for your products and mentioned they were for your sick snake, but didn't say it was from us, or the situation (jeez, we would have discounted all those products at the very least right off the bat). What in the wide world of sports are you doing when we have a full, 100% guarantee in place, have notes on your original order that you called about the delay and the dehydrated lethargic snake, we knew it was delayed by Fed Ex (which will make the snake look bad pretty quick, especially a wild caught anaconda which this absolutely was), and are MORE than happy to help out if the snake didn't recover. The last time you actually talked to us about the snake, you told Liz at our warehouse that it was improving over when you first got it. That it had a few bumps but had perked up. That was the last time we heard from you about the snake. So she is dumb and gave bad advice, is that what you are saying in your original post? If it sounds like I am a little irritated, well, I am. And disappointed.
I don't get it. We are more than happy to fully cover you according to our guarantee (and still will, even after this horrible title of us abusing animals), but the simple step of you calling our toll free # (we are open 7 days a week), or emailing us that you still had concerns, or just make sure you are still covered, couldn't be done, but you did have time to make this post, and yet still NOT contact us? Nobody has contacted us today about this thread. I just happen to check the board.
We sell some very difficult animals. Mangrove snakes, anacondas, difficult frogs, chameleons to name a few. There are inherent risks that come along with the purchase. But when something like this happens, we 100% cover it. Simply contacting us and giving us the opportunity to take care of you and give you advice versus making a post with an absolutely horrible, slanderous title that makes me want to not help you what-so-ever is an a terrible way to handle the situation. It literally makes me want to tell our warehouse to not help at all. But we don't do that, even when a situation like this arises. We still 100% go by our full guarantee.
I am always amazed by how quick people are to react to stuff (in regards to any company, breeder, seller) on this board versus letting the situation play out, seeing what the seller will do before slamming them online. If in the end, you feel like you got the short end of the stick, or got outright screwed, then go for it.
Jimmy / Jade, you are more than welcome to still call us, and I recommend you DO. If only for advice, as we deal with a lot of these guys, and we sold it to you. But beyond that, update us on it's progress or lack thereof, and we will still take care of you 100% if it doesn't turn around. But learn something from this. WAIT before reacting in the future to any negative situation, and don't assume the worst out of people or businesses before you have even made an effort on your end. Some care quite a bit. Pretty sure I do, and our staff does. We take great pride in how we care for our customers. In the end, we can't please everyone. We have been doing this for many years. We sell thousands of animals a month. Considering the amount of animals we breed ourselves, we purchase from other breeders (both big and small), and imports we deal with, our staff does an absolutely amazing job, and each one of us cares a great deal about the animals. Your post is way out of line. Give us a call, ask for Kate, and she will figure it out with you.
Scott Wesley
LLLReptile & Supply
