• Responding to email notices you receive.
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  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

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    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Upstate Exotics (BAD GUY)

GRACIE

Gracie,

Of course you are attached to it...... it's a BLACKTHROAT!!!


I'm sure it's in better care with you.

THIS IS FACT - YOU CANNOT BE ANYTHING BUT ATTACHED TO A BLACK THROAT MONITOR!!

They are awesome and deserve good care, My black throat said, "BURP." Just downed a few small rats!

Hope yours will be doing the same!

Good luck and enjoy it!

Scott Collien
 
I am seeing a trend with Upstate Exotics. First they state they never sais the animal was c.b. Then it is proven that they did state just that in an e-mail. Now they are saying they have not received any contact back from Gracie. Gracie states that they are not responding back to her. I think it is looking more and more like the upstate runaway. Sal & Alison I really think you guys need to step up, take control of these situations and remedy them before they remedy you. If you want to be a good seller in the Reptile industry/community you need to act profesional and above all TAKE CARE OF YOUR CUSTOMERS!
 
monitor and boa

Peolpe..... My god listen to all this childish stuff on here. Name calling and such. Supposed to be an informative site not royal rumble. The animal in question was clearly marked on all adds and web site as an import people. If in an email it was marked cb im sure was supposed to be not cb. If Gracie would have paid more attention to the adds and upstate exotics website, you people wouldn't be on here bashing them.If that were me I would have been like it says import then they would have been i meant not cb im sorry. But noooo everyone goes flip mode and finger pointing with out the use of common friggen sences. But do to the fact that everyone wants to blame everyone else but themselves we are in this kinda discussion.My dealings with them have been nothin but good:) . Also as for The other guy posting about IDB in his baby boas that is a line. Show me a fecal report and cbc ect......Until then there is no IDB. I hate when people think they are vets and start diagnosing things with no evidence.
I have visited there store a few times Animals are always in good shape and are well taken care of. Don't knock em till ya try em. Like when you were younger i don't like that..... you ever try it....NOOOOOOO.... TRY IT............ YUMMMM, can i have more.
Inclosing try them out then if you have beef you can post. Not when you have never really dealt with them before and think your high and mighty.........
Later
Xtreme Colubrids:angry: :flamethr:
 
Xtreme Colubrids,

First off you need to post your entire full name or your post will be deleted. Second the ad on KS never said anything about it being an import, or wild caught and neither did their site. It said Black Throat Monitor. And to this day the Web site does not state import or Wild caught. I read every ad that is placed on KS for animals that I am selling as well. I read their ads and NEVER did it say a word about being an import or wild caught. This in itself is not a problem, but when the stated in an e-mail that the animal was a c.b. that is where the problem started. This is not childish anything. This is pointing out the facts and trying to make sure that someone does not get ripped off. If you have had great luck with purchasing from them great for you. But this is 2 people so far that have purchased from them on the internet that have had LESS than favorable dealings with them. I have not seen anyone posting on here that is acting as you stated
high and mighty
Click to expand...
I have seen concerned people trying to help and ensure that someone is not getting ripped off. If trying to help someone out make us High & Mighty in your eyes then so be it.
 
Webslave, shouldn't the above post by Xtreme Colubrids be deleted do to the fact that there is no full name signature?

Xterme Colubrids,
I am glad to hear that you are happy with your previous purchases from Upstate Exotics. However, I for one will not be "trying them". Why should I take a chance on purchasing something when there is a possibility that I could receive a sick snake, only to have to spend additional money out of my pocket to take the animal to the vet for proof so that they will give me a refund? What ever happened to satisfaction guaranteed?

Also, they have a very poor record of misrepresenting animals. Whether it be on purpose or not. Several of the ads they had placed on kingsnake show a picture, but the animal in the discription is not the animal in the picture. Maybe they are not very experienced.
 
xtremecolubrids

What xtremecolubrids states don't mean squat because no name was attached to their comments!!!!!!!!

Your informative lacking comments show that you didn't read this whole thread, or you woldn't be making statements like you did that are clearly out of touch with the situation.

Scott Collien
 
xtreme colubrids

Last time I knew,the only way to prove IBD is to examine the internal organs under a microscope for inclusion bodies. Hence the name IBD
I will never purchase anything from them. My animals are too important to me to put them at risk by buying a WC animal that hasn't been treated for parasites.
They should have at least removed the ticks from that poor animal!
I agree with Rob Trenor, I have not seen any adds from them that stated the animal was WC ever. But I bet they'll start.
I believe you did the right thing by keeping the monitor, at least we all know that he lives in a much better place now. I hope he makes a full recovery.
Rob B
 
My name

My name is Chris Duncan. There I forgot it on the earlier post and as for scott Yes I have read all the other posts on this thread.
That is my opinoin on most of you not all. And rob yes I think that you think you are the king of teh reptile world. You are to cocky. I sure you have had some pissed customers too. You are acting like you have never had a complaint by anyone. This is my opinion as of right now maybe it will change later on but for now......
Also anyone that wants to slam me I have no negative anything from people I have dealt with so........... You know what you can do...... Really people just use some common sense here bad communication is the root of all problems.
I'm out

:uzi:
 
xtremecolubrids

Thanks Chris duncan, that was a really relevant and educational post.... I am sure we are all a little wiser about you now!

SCott Collien
 
Hmmm. Four posts. Right now I'm wondering what the IP on Chris Duncan is and whether or not it matches Upstate Exotics. I am also wondering why Chris Duncan says don't knock Upstate Exotics if you haven't tried them and then in the next breath starts lobbing insults at Rob as though he knows Rob. Finally, I am wondering why Chris Duncan has to have a vet report to believe there is a problem with someone else's animals.
bad communication is the root of all problems.
Click to expand...
If you define "bad communication" as telling lies, then I agree.
The animal in question was clearly marked on all adds and web site as an import people.
Click to expand...
Can you show me this ad, since you have obviously seen it? Post a link for me. If you can't, then I highly doubt that you remember this particluar ad out of all ads you have seen.
But do to the fact that everyone wants to blame everyone else but themselves we are in this kinda discussion.
Click to expand...
Exactly right. If Upstate Exotics would stand up and accept their responisibility this never would have come here.
Also as for The other guy posting about IDB in his baby boas that is a line. Show me a fecal report and cbc ect......Until then there is no IDB. I hate when people think they are vets and start diagnosing things with no evidence.
Click to expand...
I guess it is better to be a psychic and diagnose someone else's animals that you have never seen as healthy?
Don't knock em till ya try em. Like when you were younger i don't like that..... you ever try it....NOOOOOOO.... TRY IT............ YUMMMM, can i have more.
Click to expand...
You now, when I was younger, someone at my school tried to get me to do some drugs. I told him no. Have I tried it? No. But so many people have told me bad things about it, that I don't have to try it to know it can be bad. I don't have to burn my hair off to know that it would be a bad thing to do.


Peolpe..... My god listen to all this childish stuff on here. Name calling and such.
Click to expand...
you think you are the king of teh reptile world. You are to cocky.
Click to expand...
*sigh*
 
CHRIS DUNCAN

Seems Chris just jumped on this thread to fire shots at rob and nothing else.

Scott Collien
 
Chris Duncan

Chris,

I do not in any way think I am the as you put it
king of teh reptile world
Click to expand...
(with your misspelled word and all) I admit I have had customers that were less than happy at times, but when it comes down to it I took care of them. If a customer is not happy then the seller takes care of them to ensure they are happy. Yes I know there are some customers that no matter what can not be made happy but I firmly believe that This situation with the Black Throat or the Boas is not one of those cases. In buisness there is bound to be a unsatisfied customer sometime but not often if you take care of your customer service. I would suggest that you re-read all the threads, and pay a little closer attention and you will see the truth. If a seller misrepresents an animal and the customer is not happy, then that customer deserves a 100% refund and should not be out any money themselves. Maybe some day you will understand what CUSTOMER SERVICE is and then you will understand where we are coming from on these situations.

Scott,

That is fine if he wants to take cheap pot shots at me instead of seeing where the real problem is. I can handle it as I know why he is doing it and it does not hurt me one bit:D
 
Well put man...

The fact is Customer service IS indeed 1# plain and simple. They guranteed me 100% satisfaction or my money back and i was not satisfied, at all. Obviously i would not be satisfied with 4 sick snakes. All they can say about me is say a reference did not check out or this or that, making excuses seems to be commonplace for upstate exotics. I do not care about my references wich ARE good, i have many. That has NOTHING to do with the fact that they agreed to give me a refund and then backed out. But what about this... the day after i recieved the snakes, i recorded them on video, writhing/twitching/jerking all around, it was sad. I told sal and allison that i had a tape to prove that they snakes were indeed unhealthy. They said and i quote " i dont care about the tape, it means nothing". Now, it does not take a rocket scientist to realize this statement makes absolutely no sence. Obviously a tape showing the snakes they sent clearly in poor condition should be all they need to give me a refund. instead they tell me to go to a vet etc. i think they just dont want to take them back incase they indeed to have IBD or whatever. What we have her folks just pure unprofessionalism. It is sad you cant trust anyone nowadays. I do not mind losing my cash because it will be worth it when i do what i do. Gee, what did they mean i threatened them. I only told them "I will come see you at the west plains show in NY''. How could they possibly take that as a threat?:D anyway, they will go on making excuses and more excuses etc. Upstate if you want to call me, please do. you have my phone number. you can bull***t about the refs and lie about this and that all you want but the point is i am not happy with my animals and deserved a refund. I actually sent these guys a tape today of the snakes. It is pretty horrific. And i like how they act like my snakes might have IBD or one of my snakes from my collection may have infected them? It is really funny because as far as i know, you cant contract something and show MIND BLOWING symptoms in less than 24hrs. it is just not gonna happen. You all want too know the funniest part? When i AIM these guys and said they snakes were acting as if they had IBD the respons i got was "what's IBD?" Can you belive it? They do not know anything about herps, none. I sent the tape today express mail, that is all the proof you need. But it really does not matter anymore, i have other plans beside a refund. You will get a small glimpes by the time this weekend is over.

Dallas Quarles

Dallas Quarles Reptiles
 
Enough is Enough...

I posted my side of what happened and offered evidence to show this is not OUR fault.....but it looks like everyone pushes that aside and no comments are made on it, just that people keep bashing and bashing......

And what is the problem with Dallas taking them to a vet...why does he keep avoiding that??? Could be that he is guilty.?? And Rob, you're saying that if a customer wants to return snakes he bought from you b/c they are sick all of a sudden, while he's piss drunk, then goes on to further tell you there are other sick snakes around, you would AGREE to take the snakes back???...I posted AND told him that I WOULD pay for it if the vet reports that they have IBD!!! AND I would pay shipping, even though Dallas offered to pay shipping to return them. PLUS to refund him the ENTIRE amount of $400. So since no one wants to request emails and IM messages which proves anything for me to "save face" with this kid....I'll post them here.

Dqreps (8:06:26 PM): i recieved the snakes yesterday, the four baby boas and they all appeard fine except being a little chilled, i did not look them over a lot, i did not have time. then tonight i come home and....
Click to expand...

Dqreps (8:10:59 PM): this one is not really movng or anything, just kind of sitting there jerking. that really scares me. ok, i am gonna go check the others. let me know when you are back.
Click to expand...

If you want to see more of this, all emails relating to this etc. please email me. Enough is enough with this load of crap. And threats, whether physical or legal, is still a threat. I don't play these games of "getting even with someone at a show" or "they'll get theirs".
 
Enough is Enough...

I posted my side of what happened and offered evidence to show this is not OUR fault.....but it looks like everyone pushes that aside and no comments are made on it, just that people keep bashing and bashing......

And what is the problem with Dallas taking them to a vet...why does he keep avoiding that??? Could be that he is guilty.?? And Rob, you're saying that if a customer wants to return snakes he bought from you b/c they are sick all of a sudden, while he's piss drunk, then goes on to further tell you there are other sick snakes around, you would AGREE to take the snakes back???...I posted AND told him that I WOULD pay for it if the vet reports that they have IBD!!! AND I would pay shipping, even though Dallas offered to pay shipping to return them. PLUS to refund him the ENTIRE amount of $400. So since no one wants to request emails and IM messages which proves anything for me to "save face" with this kid....I'll post them here.

Here's quotes from the ORIGINAL IM message:

QUOTE:
Dqreps (8:06:26 PM): i recieved the snakes yesterday, the four baby boas and they all appeard fine except being a little chilled, i did not look them over a lot, i did not have time. then tonight i come home and....
Dqreps (8:06:46 PM): i looked through all the racks at the four boas to see how they were doing and i noticed....
Dqreps (8:07:14 PM): one of the males was jerking/shaking, like he has IBD or something. i called.....
UpstateExotics (8:07:18 PM): hmmm
Dqreps (8:07:23 PM): robyn from pro exotics and he said.....
Dqreps (8:07:31 PM): he is a freind, he said..
Dqreps (8:08:09 PM): that is might be IBD because the way it is jerking and all that. i checked the other three breifly but hurried the one with the probs away from the others......
Dqreps (8:09:19 PM): at any rate, i cant keep these, i cant take a chance at infecting the rest of the bunch, i am gonna go upstairs in a minute and check the others out throughly. i would like to return them monday though and get a refund under the circumstances. i like the boas VERY much but cant risk this......
Dqreps (8:09:36 PM): i will cover shipping just send the $400 back.
Dqreps (8:09:48 PM): i am going to go check on the othersw now.

And he laughs about US not knowing EXACTLY what IBD is??? We're not vets, obviously according to his emails, he plainly states he isn't either....BUT, he's getting what IBD is from another guy IMing it to him...So much for HIS long experience with snakes..

QUOTE:
Dqreps (8:10:59 PM): this one is not really movng or anything, just kind of sitting there jerking. that really scares me. ok, i am gonna go check the others. let me know when you are back.
UpstateExotics (8:14:25 PM): what exactly did they say IBD was?
Dqreps (8:15:15 PM): i just looked at the other snakes and they all have it. this sucks. i think we whould split shipping. what it was? IBD, what do you mean?
UpstateExotics (8:15:33 PM): you said they have IBD what is that?
Dqreps (8:16:05 PM): IBD is bad and usually uncurable IF that is what they got. let me explain.
UpstateExotics (8:16:41 PM): but WHAT is IBD??
Dqreps (8:16:51 PM): i am gonna tell you, hold on.
Dqreps (8:17:00 PM): i am being IM from another guy to
Dqreps (8:17:06 PM): it is...
Dqreps (8:17:20 PM): inclusion body disease..... which is...
Dqreps (8:18:14 PM): the usual signs of infection in boas usually includes central nervous system disorders.....
Dqreps (8:18:18 PM): such as...
UpstateExotics (8:18:33 PM): dallas, what is your telephone number?
Dqreps (8:18:45 PM): paralysis, unable to right themselves whne being turned over, jerking, etc
UpstateExotics (8:19:12 PM): is it related to "star gazing"?
Dqreps (8:19:14 PM): i will be home at 9Am call me at 207-947-0233 ok
Dqreps (8:19:25 PM): no, just what i know
Dqreps (8:19:32 PM): i have seen it before and it is fatal
Dqreps (8:19:44 PM): they got it at the zoo i used to work at, call me

Also here's another...

QUOTE:
"i was rather drunk when i talked to you that night, (yeah
it is not illegal to drink). I cant remember everything we talked about.....However i do not remember saying
anything about robyn or the such except for ask robyn about IBD cause i know he is knowledgable."

So Dallas, DO you or DON't you remember things. Every email is like this, back and forth from one story to another, about the snakes, about IBD, about NOT having IBD, about NOT having a vet to treat animals if they get sick or hurt.....You use the excuse that there are no vets to treat snakes or reptiles that you can bring animals to...so I pose the question again....WHAT if there's an emergency, or an animal is sick, does it just die b/c you choose not to find a qualified vet? You have stated to us in emails MANY times that you are not a vet and can't diagnose animals, you're just guessing.....or do you need me to refresh your memory and post more quotes.

And as far as references, you give me a whole long list of people to call as references..."Robyn at Pro Exotics, chuck from central florida reptile breeders, bill cagle , bob clark, juan infante, need i go on, these are all known guys". But when I call one of the references you give me, it's bogus. You may have very well spoken to him about snakes, but NOT mine and not about him diagnosing them as having IBD. We DID NOT "harass" Robyn, I called to check a reference about this situation, and he told me he never discussed any of this with Dallas, and yes, it DOES suck that other people get dragged into this, but it was a nice conversation we had....not harassing.

If you want to see more of this, all emails relating to this etc. please email me. Enough is enough with this load of crap. And threats, whether physical or legal, is still a threat. I don't play these games of "getting even with someone at a show" or "they'll get theirs".

If you want to keep going on denying how you say things, and how you threat, and how you change your mind, please keep going on....We have all emails showing EXACTLY what happened here and what you've said.

and the final kicker (this is my personal favorite)......

QUOTE:
"Dqreps (12:56:24 PM): dead meat?
Dqreps (12:56:27 PM): i think so"

Whew...talk about professionalism....isn't that the pot calling the kettle black.
 
Sal & Alison,

Yes I am saying that if I ship an animal to a customer and they say it is sick or showing signs of an illness I have the animal sent back to me. If the animal is the same animal I sent to them, and it is sick I refund their money 100% no ifs, and's or but's about it. What does him being drunk have to do with you not wanting to refund the money? Almost everyone has had a time when they have been drunk or drank a little too much but that is no excuse for an animal being sick. You are the seller, if the customer says the animal is sick and you would like to know for sure, you have it sent back to you and have it checked out and then issue a refund. If the animal is not sick or is not the same animal you sent then you do not owe a refund. It would have been much better to pay for the shipping back to you, checked out the animal and then judged what to do. If this had been a week or more later than I would say you have nothing to do with it and no responsibility, but this is the day after they arrived. Illnesses do not manifest themselves overnight. If the animal is exhibiting these symptoms then there has been something wrong before.
Also another thing, why would you need references from a customer on a sale? Hell if I were to try and get references on all my customers I would never have time to do anything else. This is something I do not understand.
 
Rob....

Ok so you would take the animal back then issue a refund...note taken. However I suppose everyone has different policies.

As far as being drunk, this was stated b/c he said he can't remember what he said, using drinking as an excuse for going back on things and changing his stories over and over. He went on in later emails to say "maybe it's not IBD...I'm not a vet"

Now, the references, he GAVE them to me. He sent me a list of people he has done business with.....with some high dollar amounts. So ok, he spends money on snakes...cool....but one call I made about this situation turned out to be a dunce. When I spoke with Robyn, I explained this situation to him, and wanted to find out what to do. Robyn said it's been known before to have people use his name b/c he is so highly regarded in the herp industry.

But here is what I get from Dallas:

"i was having problems with another guy also
that sent me 3 snakes with sickness....i am a breeder and
broker a little to get snakes to those close to me"

So I ask for a vet report to cover us, everyone always looks out for the customer...ok that's good....but what about businesses being ripped off. We sold other columbians out of this bunch that are FINE....and his are the only ones sick??? And after telling me blatently that he brokers AND has sick snakes around I am supposed to refund his money straight up with no proof? How are we protected? How do I know we are getting the same snakes back? Since no one knows what this supposed "disease" is, how do i know it's not respitory, or something else that can affect a snake quickly, being transmitted from his other "sick" snakes??? Hence the vet report I requested.....

But Dallas gets on here with NO proof, just going on about "piddly ****head dealers" and childish threats....so I suppose I can come on here and say anything I want about anything and I can get everyone to believe me without proof?
 
And one more thing....

I have Dallas all up here simply just "guessing" that the snakes are supposedly sick....

Ok so say I do what you do and take the snakes back and one of two things happens...

1. The snakes are NOT the original ones I sent him, but pretty close....then I DON'T refund him money??? Then I have to come BACK on here and try to prove that to everyone???? Doesn't look to promising....

or 2. The snakes are fine and i DON'T return his money.....same scenario.....
 
And before I forget....

Maybe the reason Dallas WON'T take them to a vet or try to prove they have a mysterious disease is b/c they don't.

Here is one of the last emails I received from Dallas that WASN'T a threat....

QUOTE:

"Last thing... After that night i saw no more symptoms. They WERE jerking/twitching violently the night i talked to you....because they were showing symptoms before but not now.....I do not know what it was for sure man but they
were all freaking out.... "

P.S. That was the night he was drunk....maybe he was so drunk he was seeing things....

Last time I knew,the only way to prove IBD is to examine the internal organs under a microscope for inclusion bodies. Hence the name IBD
Click to expand...

But Dallas is his 15 yrs. of experience goes on to tell me...

QUOTE:
"You cant just look at the snake
to know if it has IBD you have to send away the blood and wait for the results. "
 
And....

And Dallas keeps saying now what a moron I am for requesting a vet report....but his emails tell me this....

QUOTE:
"also, please answer this, i am never home but i can possibly have my girlfreind take the snakes to the vet. now, i told you it costs around $150 to get the proper tests done and then another two weekes to get the results back. maybe more maybe less, that is just what it cost my freind when he thought his had it. are you gonna pay for this? surely a legitamate biz as youeself pays for the bill no matter how expensive when you request this? so, if you are gonna pay the bill then fine, i can have it arranges eventually. i am never home and my girlfreind works pretty much the same schedule but can make it to the vet easier then i can. "

But now he comes on a forum and says NO WAY????? So which is it, you will or won't take them to the vet for a report?
 
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