Upstate Exotics ??? (help me)!

[UpstateExotics1]

Ok, now to bring light to everything else.

Robin....everyone in this business has guarantees and policies. When you purchase from a company you agree to those terms. I do subscribe to this thread, however, when you get an email, and don't go to the post right away, it DOES NOT notify you again. Ask the webslave about that if you'd like.

So with that said, and like I stated earlier, I did not know of the death of that snake until I received your complaint from the BBB, which just to inform everyone has been closed. You did not notify us within the 7 day period of the death of that snake, you did not get a vet report which our terms state clearly is REQUIRED. Therefore you did not follow our terms for that snake. Also, even the BBB agreed you cannot claim the "buyer's remorse" as you stated the day you received the snakes you were extremely happy with the purchase and you did NOT contact us to notify us of the death of that snake.

As far as the other one that you say you "did not receive". We did send you two. We are not in the market as you all say of "making liars of our customers" but at the same point we are also not in the market of "being lied TO by our customers". So as most of you on here are customers and not a business, OF COURSE you will defend the customer, b/c that is you.

And Tony (which I have referred to you by name in my posts). I will be posting the proof of your refund as soon as I get the information faxed to me to show that you HAVE received your $180 back. The first one run on 3/28 for $100 and the second run on 4/01 for $80. Then that will clear ALL OF THIS UP!!!

And, when all said and done...UPSTATE EXOTICS will still somehow be wrong!

 

[ms_terese]

I will be posting the proof of your refund as soon as I get the information faxed to me to show that you HAVE received your $180 back. The first one run on 3/28 for $100 and the second run on 4/01 for $80. Then that will clear ALL OF THIS UP!!!

Are you saying those are the days you had the refunds issued? Then you would have had no reason to write this:

Subj: RE: Pyment on 100% het Yellow Ghost Ball.
Date: 4/6/2003 3:20:30 PM Eastern Standard Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)




I was going through my paperwork this morning. I cannot find the paperwork for this het ghost. I found all the other het papers except this one. I'm not sure if I had sent it out by mistake, but I know for sure this is het for yellow ghost from Corey Estill. Please let me know if you are still interested. I can take off $50 for the mix up if you're still interested, if not I can refund you the money.

Sorry about the confusion.


Thanks!!!

Upstate Exotics
Sal & Alison Tornambene
http://www.upstateexotics.com
[email protected]
1-866-PETS-499
518-692-3101

 

[Living Art Reptiles]

Alison,
you just never quit. I could not have filled a fraudulent claim against you on 04/30/03 if I had received a refund. Your a liar! Read the post a little better.

My open case number against you is Claim #:7987-30APR03.
Visa Bank of America.

Thank you,
Tony.

 

[UpstateExotics1]

No Ms_Terese those were the days they were originally run through.

 

[UpstateExotics1]

Calm down Tony....as I stated those were the days the money was RUN THROUGH. No need to get testy now b/c I will be posting proof that you have received your refund.

 

[ms_terese]

Oops, clicked that "SEND" too soon!

I meant to address some other issues as well.

You're correct. Robin did not follow your TOS in order to claim her guarantee. What she *should* have done was immediately shipped the one snake back to you and demanded a full refund. Yet, let me ask you....if she had done that, and explained that she bid on and won 2 babies, not an adult, would you have accepted that answer or insisted that you had sent 2 snakes and she was keeping one to rip you off?

Why did you send adult(s) instead of the babies up for bid? Why not ask her if she could wait until they'd come out of shed? Why assume she would rather have adults?

However, regardless of the answers to those questions, you are legally within your right to deny a refund to Robin. She learned a valuable lesson.

One other question......any clue why that snake died? It's obviously dead in the picture. What's your thought on that?

As for the Gracie issue you had addressed earlier: you are correct, she turned around and tried to sell that monitor as a healthy cb animal. She was torn up on the BOI, and she came clean, admitted she had made a mistake in how she advertised the animal, and lost a ton of credibility. How does that make your actions in that situation more credible? There are emails from you stating the animal was cb and it was obviously wc, which you then later admitted. Gracie misrepresenting it as well doesn't remove any of your liability for misrepresenting it in the first place, does it?

As for the 35 baby balls......were they cb? Are they dead? What happened there? Did you ship before he paid? Did he refuse to pay because they were not what he ordered? Again, if you sent him 35 imported babies and he won a bid for 35 cb, WHO IS AT FAULT?

Alison, Sal......whomever......please, for heaven's sake, just ONCE take some responsibility for something. Unless there is a direct line from every scammer customer on the internet to your email address, there needs to be another explanation.

 

[UpstateExotics1]

Terese..

Those 35 ball pythons that supposedly ALL died, is a crock. 35 ball pythons, all dead?? And besides that, the auction was for a 10 lot or 25 lot, I can't remember exactly, but he never paid...I left negative feedback on him b/c he never paid and never contacted us.

I want to clear that up, b/c I know the board will go on and on and on about that.

 

[UpstateExotics1]

Oops, hit submit instead of preview...sorry.

Ok, if Robin contacted us when she received it and said she was unhappy, then YES I would have taken the snakes back (both of them), and waited to send her the babies. That's why we have the 24-hour buyer's remorse. I could always sell the larger rats. But she said she was so extremely happy, so that is not an issue. As far as why it died? I'm not a vet. All the ratsnakes here are eating and treated with flagil.

With Gracie....all I'm saying is everyone got on us about "she's not happy, give her a refund". So we do that. We tried to make good on that deal, but that went in one ear and out the other with everyone here and no one spoke of it since.

 

[Wilomn]

Gosh darn it!!! I sat down and started reading this without my waders on and now I'm in it up to my thighs. I'm just a tad over 6 feet tall, so you know the [bleep] is getting DEEP quick.

Wes Pollock

 

[UpstateExotics1]

That was very enlightening Wes, thank you so much for your insight!

 

[Wilomn]

Damn, enlightenment again. That happens a lot. I was actually going for humor with a hint of derision. Back to the heavy lifting for me.

Wes Pollock

 

[DThomas]

Dennis...

The funny thing....that guy, if you read his feedback. NEVER BOUGHT THEM!

I never received payment. Read both sides of the feedback if you're going to bring light to it please.

Actually, it wasnt me that brought it to light. I posted about your ENTIRE feedback. My post contained a quote. Learn to read.

 

[Living Art Reptiles]

Upstate Exotics.

Hi Alison,

quote: Upstate Exotics.
I will be posting the proof of your refund as soon as I get the information faxed to me to show that you HAVE received your $180 back. The first one run on 3/28 for $100 and the second run on 4/01 for $80. Then that will clear ALL OF THIS UP!!!



Alison it’s funny that since 04/19/03 I have been asking for a refund. On 04/30/03 I posted publicly then you come forth and lie about my refund on 05/01/03. Now I find it really strange that you claim that you are going to produce proof of a refund you supposedly gave me on oddly enough the same days I asked you to take the money from my account.


My email.
From: [email protected] [mailto:[email protected]]
Sent: Friday, March 28, 2003 11:53 AM
To: [email protected]
Subject: Re: Message about : '01 MALE HET YELLOW GHOST BALL PYTHON


Hi Alison,
My information is as follows, Anthony Pappalardo address removed. Visa debit card account number has been removed expiration date is removed. You can take the $100.00 deposit today. Thanks and have a great day!

Thank you,
Tony.


Upstate Exotics reply.
Subj: RE: Message about : '01 MALE HET YELLOW GHOST BALL PYTHON
Date: 3/28/2003 1:57:48 PM Eastern Standard Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)




Ok, I ran it through with no problem. I will put him as sold. If you have any questions, please let me know.


Thanks!!







And you claim you ran my second refund through on 04/01/03. Oddly enough the same exact day I asked you to take it out.
Very interesting.


My email.
Subj: (no subject)
Date: 4/1/2003 11:29:22 AM Eastern Standard Time
From: T BONE 9157
To: [email protected]/



HI,
I wanted to know if you could take $80.00 today out of my account towards the payments. I know I had mentioned the last payment would be $80.00, but I have the money now so I would like to put it in now. Please let me know if you need any information. Thanks for your time.

Thank you,
Tony.


Upstate Exotics.
Subj: RE: Payment.
Date: 4/1/2003 12:19:49 PM Eastern Standard Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)




Hi
Do you want me to take out the $80.00 from your credit card # you gave to me before?


Thanks!!!



MY EMAIL.

Subj: Re: Payment.
Date: 4/1/2003 12:23:25 PM Eastern Standard Time
From: T BONE 9157
To: [email protected]



Hi,
yes this would be fine. Thanks and have a great day.

Thank you,
Tony.







Now Alison you’re claiming you gave me a refund, wouldn’t you have notified me that you ran a credit through. I mean you contacted me when you were scamming me, I mean extracting funds. You disappeared until this email from me on 04/19/03. Obviously it shows I hadn’t received a refund yet.


MY EMAIL.
Subj: 100% het Yellow ghost Ball Python.
Date: 4/19/2003 10:57:37 AM Eastern Standard Time
From: T BONE 9157
To: [email protected]



Hi Sal & Allison,
how are you? I know you are busy and IM sorry about what happened to your dog. The one thing I want to stress is communication with your customers. Listen, the last email I received from you was on 04/06/03 in which you explained you had lost or misplaced the paper work. You also explained in the same email you would give full refund or give $50.00 off the price. I wrote three emails after that 04/08/03, 04/09/03,04/12/03. I received no response from these emails. I have talked to Sal and yourself several times by phone since I was not getting email responses. I have left my phone number several times with no returned calls. It seems the only time we communicate is when I call you long distance which cost me money. Today is 04/19/03. I talked to Sal yesterday and he said he would contact me and he never did. I have been very patient and understanding. I think you should understand I am your customer and it’s not my job to keep in contact with you. Your company is a place of business and should keep your customer totally informed especially when something goes wrong. When an investment Ball Python no longer has papers verifying its genetics, it then becomes a regular Ball Python. I need you to contact me today, if you have not made resolution or substantial progress I would like a full refund in which Alison had stated on 04/06/03 the last email I had received from her. I would appreciate the refund in a timely manner. I was making all my payments ahead of schedule in good faith. I would appreciate the same treatment as far as the refund is concerned. Please email me back. As always thanks for your time. Have a good day.


Thank you,
Tony.


UPSTATE EXOTICS REPLY.
Subj: RE: 100% het Yellow ghost Ball Python.
Date: 4/19/2003 1:19:47 PM Eastern Standard Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)




Hi Tony!

Sorry I didn't get back to you yesterday, I had no new information to give you. We have been playing phone tag with Corey back and forth to try and find out what is going on. I spoke with his wife again and she said Corey would call me tonight at 5pm.

If you need to speak with us, you can call Toll-Free. We have always given you the 800# so there should be no reason why you are calling long-distance like you stated. All of our email and all of our ads have the toll free number.

Thanks!!

Alison Tornambene

Alison Tornambene
Upstate Exotics
http://www.upstateexotics.com
[email protected]
1-866-PETS-499
518-692-3101







Alison if you in fact were a legitimate business and you had given me a refund on 04/19/03. You would have provided proof when it was requested. Again smoke screens. What are you going to do, request the original transactions that you ran through on 03/28/03 and 04/01/03 when I paid you and doctor them up to appear to be a credit? As many different things your involved in I am sure this will be easy for you. I can state this because I know there was no refund given on 03/28/03, 04/01/03 or any other date. And once again you’re lying. I provided my claim #: 7987-30APR03. If you had given me a refund you would had stated it in your email on 04/19/03.

When you openly state I Alison Tornambene gave Anthony Pappalardo a credit refund to his Visa card on 03/28/03 of $100.00 and 04/01/03 $80.00. Then what I will do is copy this information so they can use it when you dispute charges, yeah try telling them you previously gave me the refund on these dates. Also ask them how in the world they would allow an open claim against you if you already credited my account? And don't forget to refer to this claim number when you call to complain #: 7987-30APR03. oh you know how Im always trying to help you, Its a Visa Bank of America customer service is 1-800-299-2265.

And the department handling this claim is,
Bank Of America
Debit Card Operations
P.O. Box 53137. Unit DBCC01.
Phoenix. AZ 85072-9317

Thank you,
Tony.

 

[UpstateExotics1]

Anthony, please read the post....

Now I find it really strange that you claim that you are going to produce proof of a refund you supposedly gave me on oddly enough the same days I asked you to take the money from my account.

As I explained, those are the days the credit card was run, for that day and that amount. I already posted that earlier. SO let me clarify again.

On 3/28 your credit card was run for $100
On 4/01 your credit card was run for $80

You just wasted an entire page here becuase you are not reading what I posted. Those days are the days your credit card was run through for those amounts.

 

[TJEvans]

I am one of the many lurkers that have been following this thread........


For a page now, I've been somewhat confused (probably because I actually understand what Upstate is saying.

You said that 03/28, and 04/01 were the days that charges were processed from Tony's credit card. So that of course WOULD in fact coincide with the dates he has for approving the debits.

NOW..........how on earth does that prove anything?

Everybody here is looking for proof that you CREDITED his account. It appears to me that this information doesn't exist. How could you come up with the dates of the original debit, but have to wait for a fax to get prrof of the account being credited?

These should all show up on the overall activity report for the credit machine.....shouldn't they. Basically you're telling me (strictly from my own observation) that the credit hasn't gone through yet.

It's a shame too.....I am looking for some ATBs, you've got them on KS, but I don't think I want the hassle involved.....the search goes on.

Thanks
Todd Evans

 

[hairfarm]

Wow. That's all I can say

I just discovered this whole BOI last night and have been absolutely obsessed with this thread because of Upstate's absolute lack of business ethics for the last 24 hours. Let me get this straight, because I still have trouble believing a business would act like this...Tony has been waiting for three+ months for a refund on an animal that he never recieved because Upstate could not verify it was what they claimed it to be...correct? He asked for a refund in APRIL and is STILL getting the run around??? Todd is absolutely right above, any activity on a credit card machine (whether payments or credits) are just a phone call away. Call the merchant services company and get the confirmation number if you truly reimbursed his money and did not save the confirmation number. No fax is needed. Also, if the refund was issued in even close to a timely fashion, surely a recent statement from merchant services would show the transaction as well, riiiiiight??? What's the problem, you don't keep any records at all, except for when you CHARGE people? Oh well, I know all this is pointless because there is no way B of A would keep a claim open for THREE months if Tony had actually been reimbursed. Right or wrong? Upstate, please answer me as I see you have been perusing the boards here all night.

Thanks,
Rick Thornton

P.S. Tony, I feel for ya bro. There is absolutely nothing worse than being ripped off by a business that you put your trust into. Nothing.

 

[Darin Chappell]

Nah!

This thread hasn't hurt Upstate Exotic's business, has it???

Couldn't happen to a more deserving couple!

 

[whiteblackbird]

both sides

Yeah, guys. Read both sides of the feedback....like mine.

 

[whiteblackbird]

Mea culpa

"Robin....everyone in this business has guarantees and policies. When you purchase from a company you agree to those terms. I do subscribe to this thread, however, when you get an email, and don't go to the post right away, it DOES NOT notify you again. Ask the webslave about that if you'd like."

You know, if it were me and I felt people were talking trash about me undeservedly, I'd have been reading that thread every day. I'm a crafter who likes to make sure people are satisfied with my product. And, yep, you got me on a technicality I suppose. I did not contact you directly. I knew that you were reading this thread, and my reasoning was that if you were interested in customer satisfaction, you would have offered to make this right. Boy, was I stupid for thinking that. I should have known after you accused me of receiving and losing one of the snakes or just trying to get another one without paying that it was a lost cause. When people are guilty of something, they are always the first in line to accuse someone else of doing what they have or would have done. Again, check up on me and see if there is a hint of dishonesty anywhere.

Oh, and I would think that, technically, you HAD been notified when I posted to this thread that Elphie had died. You were and are subscribed to this thread. I posted on 06/28 that Elphie was dead. (See page 17 of this thread.)

(Oh, and btw, I love the way you post pics on Reptibid with the disclaimer that all pics are of snakes on your premises. I guess that excuses you when you send something other than what is in the pic. Maybe that is what makes you claim that you informed me of the change before shipping.)

>There was 2 yellow rat snakes in the box and i know that for a fact
>because my son helped me hole the bag when i put them in there. It must
>have been hiding in the shredded paper in the bag. Please let me know if
>you found it.

"So with that said, and like I stated earlier, I did not know of the death of that snake until I received your complaint from the BBB, which just to inform everyone has been closed. You did not notify us within the 7 day period of the death of that snake, you did not get a vet report which our terms state clearly is REQUIRED. Therefore you did not follow our terms for that snake. Also, even the BBB agreed you cannot claim the "buyer's remorse" as you stated the day you received the snakes you were extremely happy with the purchase and you did NOT contact us to notify us of the death of that snake."

Alison, honey, did you show them my emails? In the first one I sent to you after receiving Elphie, I told you that there was one small problem: you only sent me one snake, and that he wasn't what I'd paid for. Yes, I did love Elphie. He was a sweet, beautiful snake. Until he died. But that still doesn't excuse you for not having sent me what I paid for and not even telling me that you were going to make a substitution. And as for the vet exam, you have to be kidding. You accuse ME of cheating YOU and you expect me to believe that I would not just be out the cost of the vet bill in addition to the two snakes? You bet I learned a lesson. Don't throw good money after bad.

"As far as the other one that you say you "did not receive". We did send you two. We are not in the market as you all say of "making liars of our customers" but at the same point we are also not in the market of "being lied TO by our customers". So as most of you on here are customers and not a business, OF COURSE you will defend the customer, b/c that is you."

Well, it sure looks as if you're in the market to make liars of (your) customers. The first thing you did when I told you that there was only the one snake was to insist that I had to be wrong. I am not in a habit of lying, although it would seem that you are.

"And, when all said and done...UPSTATE EXOTICS will still somehow be wrong!"

Can't imagine why. Yes, I have learned a lesson. I will certainly be much more careful from whom I make online purchases. And I CERTAINLY will not be buy from Upstate.

 

[Lynn]

How can people like that stay in business ???

http://www.lynnsbeardeddragons.com