Now.....I don't have a business, so I don't fully understand the pages you posted....besides, the last one is so small that I can't see it.
I would be the first to post an apology....strike that.....a pat on the back for doing the right thing....if in fact I am wrong about what I am reading. It appears to me that these ae chargeback notices from YOUR bank stating that TONY'S bank was disputing the charges. We know that that happened...Tony told us it did.
If the funds ARE in Tony's account, all that proves is that you didn't dispute the chargeback. Basically, you agree that he should have the money back. That I like....(pat on back)
However. Since you did not post any evidence stating that YOU personally refunded Tony's money, I don't think that you should EVER receive an apology from anyone. Basically by not disputing the chargeback claim, you didn't argue that he should get his money, but you also never gave him the money yourself.
I might have missed it, but is there a date on the letters from your bank? The only dates I noticed were the ORIGINAL transaction dates (so don't say that those are the dates of the chargeback, because it's relatively impossible to chargeback something on the same date)
The way I see it........you took tony's money on 03/28 and 04/01.
Tony filed a claim with his bank.
His bank filed a chargeback with your bank.
Your bank notified you of the chargeback.
Did you have to do anything to approve the chargeback? (or did your "partner")
I noticed that it says "if you feel.....is unjustified," but never mentions if any action was required on your part. Just curious.
I still don't think that you deserve an apology from anyone, especially Tony, due to the fact that it first off took so long, and you didn't voluntaily GIVE Tony his money back, but rather LET his bank claim it.
All in all, from all 3 posts that you're involved in, I've learned a few things......first off......you sell a lot of animals that tend to die, very quickly I might add. Second.......You don't care....about the animals or the customers. And third..........when YOU make a mistake, or have an unhappy customer, you try as hard as you can to put the blame on anyone elss but you. You also never try to remedy the situations to the customers advantage.
In my opinion....Good companies are the ones that go above and beyond the expectations of the customers. I bought a baby green bush viper from a vendor at a show once.....VERY young, it wouldn't eat and then died a few weeks later. I told the vendor in passing, not expecting him to do anything, just wanted to give him an update, and he sold me another one at half price.......THAT is a good seller. I know that he must have lost money on the second snake, but he didn't care at all.....he just wanted me to be satisfied.
Customer satisfaction is what drives this industry if you hadn't noticed. I would suggest that you stop selling garbage animals, or at least keep them at your facility until they are REALLY healthy to be sold, and by all means, go the extra mile to make all customers leave every transaction feeling like they just made the best deal of their lives. That is how you make people come back and WANT to do business with you.
At one point in this thread, I even thought about buying the amazon tree boas that I wanted from you, just so that if the deal went smoothly, I could come here and tell everybody. In reality, I just don't trust that idea. I can't take that big a risk, and have the potentail of a month long problem, just to get a few snakes.
If you change, I will certainly look you up. But I'm not easily swayed
Thanks
Todd Evans
