Here is a brief synopsis of this unfortunate thread: 1 unhappy customer (or is it two?) complained to VMS. Monica, of VMS, attempts to remedy the situation using language that most business people would use out of respect for their customer, and is then accused of being a disreputable breeder. Sean, of VMS takes up the torch and attempts to explain, offers to refund the entire shipment if returned, and is then accused of mass producing deformed geckos. In subsequent posts, VMS is accused of running a herp mill, not caring about their animals, and intentionally breeding genetically flawed animals. The customer then posts that she is afraid of producing "god knows what" if she were to breed the animals she received from VMS and then announces "they used to sell to pet shops" as if that is a crime, and after declining to send the shipment back, she finishes with this final martyr's flourish: "If I send it back it may be humanely killed so I'm not going to not give it excellent care."
Who is the real bad guy here??? We've had customers purchase animals from us who have falsified stories of how their new animal died so we would replace it or refund their money--which we did, even though we knew the truth. Customer claims can be unfounded. Pictures can be photoshopped. Accidents can happen when taking an animal out of the shipping package, and mistakes can happen. Reputable breeders will act in good faith regardless. Just like VMS did. Seems to me that Chelsea's claim that VMS belongs on anyone's bad guy list is unwarranted and wholly inappropriate and, if it weren't for the intentional hurtfulness, comical.
