got another e-mail from the shipper
i just would like to thank everyone for your kind words,i just still feel so really bad for the pain they must have went thro in that little box and there was nothing that could do,i haven't cryed in a verylong time but friday morning when i opened the box my heart just droped,i have never felt so much pain befor as i did that morning,it felt like i lost a loved one,but im sure with time i will feel better,but from here on out im gonna tell the shipper and not ask on how they plane on shipping,im gonna tell them how to ship the right way and i don't care who they are,well i got another e-mail from the guy i wish i could tell everyone his name but i do not want anyone to hold this againest him,he is a very good stand up guy in the herp world and all around,and i know he is going thro the pain that im going thro now.thanks again for everyones kind words
Dave, I really don't know what to say. I'm really sorry. Those heat
packs were very short lives (4-6 hrs, as per the label). I admit my
mistake. I followed advice, which was not good (but I only blame myself
for following it). I cannot apologize enough for this. I of course
don't want anything, as I of course will fund the shipping. I don't
blame you for thinking I owe you something. What compensation do you
want? The reason I needed to sell them was to take care of my rescues'
veterinary bills. Along with being further in dept due to this
incident, you could not make me feel any worse than I already do. Do
you want me to pay you again for the snakes...if that's what it will
take, then fine. I respect you more than you will ever know. You have
been very good to me and I know I have not done the same...but I promise
you it was not intentional. I take full responsibility for this, and can
only beg your forgiveness.