Just wanted to add some comments specific to the BOI itself...
Obviously the "good guy" threads on the BOI are not a problem and seem to serve their purpose without any intervention. But I think the "bad guy" threads could use some improvement. I think the biggest fault of the BOI is that the threads become so huge because of side discussions or unnecessary comments. To me, the BOI serves two purposes when there's a bad transaction:
1- To assist someone in getting a resolution to their transaction.
B- To provide a record of the details of a transaction, so that people who are considering doing business with that party in the future can decide whether or not to do so.
If I'm looking someone up to see if I should avoid doing business with them, it's very disheartening to find that there's a 150 page thread on them, and that I might have to spend an entire evening wading through a bunch of irrelevant stuff in order to find "just the facts."
From that perspective, I think it might help to disallow anyone but those who participated in the transaction to post in that thread. If someone wants to guide a poster, to tell them that they should post emails or pictures or whatever, or maybe to tell them they don't think the claim is justified, or any other "not just the facts" commentary, they could PM that person instead of posting it in the thread. I think this would eliminate huge amounts of chatter that often turn a short thread into an entire evening or weekend of reading.
The chatter (while it can be entertaining at times) doesn't really help anyone who is trying to figure out whether or not they should do business with the person the thread is about and therefore reduces the effectiveness of the BOI in that respect. Perhaps a "side bar" or some type of rider thread (where other posts can be added/viewed, but are not directly injected into the main thread) would be great. After all, the comments can be helpful at the time, and I think it would also be bad to stop any and all discussion of the issue by "third parties."
For an example, this thread (
http://www.faunaclassifieds.com/forums/showthread.php?t=71523) was given as one of the threads where the BOI served its purpose. (Please note that it wasn't nasty comments or other off-topic essays that achieved this end.) I agree on point 1, but not on point B. Let's say that someone needs to go look up this person and decide whether or not to do business with them...
Out of 92 posts, the following are really the only ones that are IMO relevant to making that decision: 1-6, 45, 59, 60, 64, 69, 70, 73, and 86. That's 14 posts out of 92 that are a direct discussion of the details of the transaction and how things were being resolved. Notice that all of the mentioned posts were made by the person directly involved in the transaction. I don't believe that it's a coincidence.
Some of the posts in the thread were helpful in guiding the resolution, and possibly in pressuring the "subject" to resolve the issue, but they are no longer relevant to anyone reading the thread after the fact, and the thread is now over six times longer than it "needs" to be. Many of the posts are:
· a discussion of whether or not someone should do business with a company named "redneck," whether or not the term "redneck" is a slur, etc.
· at what point in time the snake appears to have been fed or regurged or died,
· people applauding themselves or others or the BOI for doing its job,
· people calling the seller names in many creative ways,
· people telling the poster they are glad he got the problem resolved,
· etc.
They were not all necessarily "bad" posts at the the time they were made, but it will definitely hinder someone trying to simply form an opinion about the business in question. It would be much better IMO if the other posts were listed in a sub-thread or side bar of some kind (which is directly linked to or readable from within the thread) instead of being directly inside the main thread.
The other suggestion I would make for the BOI is to compile a list of pointers for people who are going to post a "bad guy" thread, so that they know how to go about doing so. List out all the things they should do, such as "post pictures, post any email or IM conversations, receipts" etc. These suggestions seem to be necessary in almost every BOI thread I've read. If practical, place that as a printable HTML file that is opened when the person hits the "New Thread" button on the BOI. Instead of immediately posting a new thread, it first shows them this, and then at the bottom of this page is a "continue posting a new thread" button, maybe even including an "I've read the instructions above" checkbox.
These are probably not things that could be added to the current set of changes, but I thought it worth mentioning as fodder in case any similar review of the site is done in the future.
