• In the past two days I have gotten emails asking about being requested to provide credit card info in order to register and also to make a post in the classifieds forums. PLEASE NOTE: In no instance will this site ask you for this sort of information. The only time any request for payment is made is if you choose to opt-in for a higher membership level, and that is done SOLELY through PayPal. Anything else is coming from a source other than this site. My guess is that this is coming through Google Adsense, but when I can get someone to send me a screen shot of this sort of request, I will know more.
  • Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

wormman.com (BAD GUY)

J

Jennifer4783

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I would just like to share my bad experince with wormman.com and ask any advice on how to handle the situation. Ok here's the story, I know it happened a while ago, but a friend said i should really put it on here. On May 1, 2006 I placed an order for 1000 large crickets, 1000 large superworms, and 4 cups of large Phoenix worms. I had used wormman in the past and not had any problems, so I figured spending a total of $89.01 wasn't a big deal. They sent my order confirmation and everything seemed fine. On May 3rd i recieved my 1000 crickets and i also got an e-mail that day saying that they were sending my shipment that day, which was kinda wierd but no big deal. Then on May 4th I received my superworms. A week passed but I still had not seen my Phoenix worms ($24.95) so I e-mailed them. After a couple days of waiting I had no response. At this point I was getting irritated. I dont remember the days but over the next week I sent at least two more e-mails, tried calling during their business hours(got no answer), and tried their "live support" center(never online). So at this point I was pissed. They have a message board on the site so I posted a message stating the problems I was having and that if there wasn't a resolution soon I would never do business with them again. Instead of getting a response there, I got a deleted post, so obviously somebody read it and still nothing was done. I then filled out an RMA requesting to know why my order had not yet arrived and why no one had attempted to contact me. I got an e-mail confirming they got this and still have had no response.

What I want to know is how do I make them reimburse me for the worms they never sent? I have asked people about maybe contacting the BBB but have been told they only deal with businesses registered by them, and I don't know how to find out if they are registered with the BBB. So if anyone has some suggestions they would be really appreciated.

-Jennifer Strickland
 
I stopped dealing with them around the Christmas and New Year's holiday last year because it took them more then two weeks to get my order to me. It was stated that it was because of the holidays. Well, my poor dragons don't know this, I spent a small fortune at the pet store just to get them through until my order got here. That was the last time I ever dealt with them. Then I started seeing other complaints. So I just stay away. If you paid by credit card, you can probably start a claim there. Others may have more suggestions.
 
Jennifer,
Would you post all the e-mail correspondence you have had with them or sent them about this.And do you have any specific names of the person or persons you were dealing with?
 
Unfortunately I did not save any of the e-mails I sent them, I honestly never thought it would come down to this, like I said I had done business with them in the past with no problem. I do have the e-mails I received from them, which are the order confirmation, the shipping information, and the confirmation for the RMA.

ORDER CONFIRMATION:
****************
Worm Man's Worm Farm
****************

To: Jennifer Strickland
Order ID: 31457
Date/Time: 17:30:18 Mon 01 May 2006

Thank you for your order!! Your order has been received and paid for
via online credit-card payment. Please print out this page for your own
record. Your order is being processed and will be sent to you shortly.
We ship Monday Through Wednesday. If you ordered Cricket Crystals or
supplies with your live insects you will receive them in a separate
package. If you have any issues please contact us at
[email protected]

Yours sincerely,

Racquel
Worm Man's Worm Farm
http://wormman.com
mailto:[email protected]

-----------------------------------------------------
Items Ordered:
-----------------------------------------------------

-- 1 X Express Crickets @ $25.68 = $25.68
- Size of Crickets:Mix Adult and 3/4" Crickets
- Quantity:1000
-- 1 X Superworms @ $38.38 = $38.38
- Sizes:Large
- Quantity:1000 ($7.50)
-- 1 X Phoenix Worms @ $24.95 = $24.95
- Size:Large
- Cup Quantity:4 Cups ($15.00)


Subtotal: $ 89.01
Shipping: $ 0.00
Total Price: $ 89.01


SHIPPING INFORMATION:
Date: Wed, 3 May 2006 13:25:49 -0400 (EDT)
From: [email protected] Add to Address Book Add Mobile Alert
To: [email protected]
Subject: Worm Man's Worm Farm's Order Tracking Update
if you ordered more than one item it will be shipped separately. thank
you. ****************
Worm Man's Worm Farm
****************

Hello Jennifer Strickland,

We are happy to inform you that the order with Order ID - 31457 which
you ordered on 01 May 2006 was shipped 03 May 2006 via FedEx -- U.S.
FedEx Express Freight, and the estimated arrival date is 04 May 2006.
Thank you once again for your order with us! If you have further enquiries
about your order, please email us anytime at [email protected].
Thank you for ordering from us and have a nice day.

Racquel
Worm Man's Worm Farm
http://wormman.com
mailto:[email protected]


CONFIMATION OF RMA:
****************
Worm Man's Worm Farm
****************

To: Jennifer Strickland
Date/Time: 14:58:24 Fri 19 May 2006

Your RMA Request has been received. Your RMA Request is being processed
and we will get back with you shortly. Thank you.

The RMA Details you have submitted are listed below.

-----------------------------------------------------
RMA Details:
-----------------------------------------------------
RMA ID: 222

Order ID : 31457
Order Date : 2006-05-01
Product Name : Phoenix Worms
Email Address : [email protected]

Issue : Where's My Order?
Request For : Information
Problem Description : Why has my order not arrived yet and why no
matter how many times i try to contact you i get no response, i have had
it.



Yours sincerely,

Racquel
Worm Man's Worm Farm
http://wormman.com
mailto:[email protected]



At this point all I want is my money back and to let others know the experience I had. This company is pretty widespread, they get a whole half page advertisement in Reptiles Magazine and I have seen their ads on this site as well. It is just bad customer service to not even respond to complaints, and I know they got at least one because they deleted it off their message board.
 
Worm Man (Bad Guys)

I was using Worm Man for awhile and quite pleased...then had several orders go wrong and experienced some questionable customer service much like what is detailed here. Finally decided there are enough other vendors out there, so tried some others and eventually settled on Premium Crickets. So far, they surpass all others I have used on the cricket supplier front and I highly recommend others give them a try...

www.premiumcrickets.com
 
Sorry about your bad experience I have dealt with Worman several times and once had an issue with a shipment Which they corrected by shipping over at no charge.. I do believe his Phoenix worms were shipped from a third party after he purchased them.. He no longer carries them instead carries soldier fly grubs.. Hope all works out for you...
 
I am not having a very good time with wormman.com at this point. I have been trying to get someone to contact me for about a week now. I had 10,000 mealworms die after feeding them their feeder porridge. I have called several days in a row with only one return call of which I was not able to answer due to a power outage. This is plain rotten customer service.
 
We used worman.com only one time. It took our order over a week to get here and when it did get here nearly all the super worms were dead. I have had good experiances with Ghanns cricket farm. My 3 last orders I purchased from The cricket factory. They are very reasonable on their prices for 1000 crickets.
 
I had a very similar situation a year ago. I ordered 10,000 crickets and 500 pinky mice. The crickets came in a week later and 13 days later the pinkies showed. From a third party. Thawed and nasty. I own an auto repair shop and simply do not have the time in my day to chase down a buisness that does not do what they say they will. I simply moved on.

Andy Sury
 
After posting my complaint here, I decided to also email wormman.com to let them know how unhappy I was. A day later they responded asking me further questions about how I fed the feeder porridge. Disgusted, I blew them off. 8 days later, a shipment of replacement worms was at my door.
 
Serafim said:
He no longer carries them instead carries soldier fly grubs..
Click to expand...

I don't buy from worman.com, so can't attest to service. However, if he's selling Soldier Fly grubs, then he is selling Phoenix worms. Phoenix worms are just the larvae (or grub) of the Soldier Fly. :)
 
I've been dealing with worm man and ordered 4 times and was not happy the last times

Now I know it was not a rare thing

It took a couple of weeks to get what I ordered and the condition was poor (lots of dead) and the order came in every 3 days over the week they came in.


THanks for postin guys
 
I also ordered from the wormman last year and I was unsatisfied!! The order came in choppy over a two week period and I was scrambling around paying 10cents a cricket at local pet stores. No response when contacting them, top notch advertising but very poor customer service and relations. My reptiles and I are in heaven now that we use www.Reptilefood.com.

J R S
 
I tried to save some money (like literally $1) by using Wormman. I had a similar experience where the shipment was all dead and it took me over a week to get a replacement order. I had to go pay $30 per thousand locally just for trying to save that dollar. On top of that the phoenix worms I ordered took weeks to get here. They are not worth the hassle/not knowing if any feeders will arrive on time/alive. www.reptilefood.com is the way to go. Always on time and great customer service.
 
Back when I had beardies, I used www.reptilefood.com . I only had one problem, I had a box of pinhead crickets thrown on the porch by the mailman and most of them were dead when I found them. Not Reptilefood's fault, but when I called, they sent another box overnight. A+ customer service and great feeders.

Kris
 
ugh... horrible experience...

just to bring this up again...

I ordered 4 packages of phoenix worms from Wormman about 3 weeks ago... they say they're "backordered" and that they sent everyone an email but forgot to send me a notice. :icon_bs:

I searched for any BOI threads before I ordered, but I guess I didn't search hard enough... I'll know for the future.

they are now refusing to help me, and will not return my emails.

they sounds like liars and thieves to me..... :slamit:
 
I've never had a bad experience with wormman. no one beats lllreptile's prices, though. 16.99 for 1000 crix shipped.
 
I have been dissatisfied with Worman.com and stopped using them almost a year ago now. I use reptilefood.com and have been for about 12 months. While they are not without their problems, I always have my issues resolved immediatly.

Chris McAra
 
I'm done ordering from wormman's. yes they have pretty good prices, but every order iv gotten has been delayed(as much as 3 weeks! during warm(not hot) summer)
and there are usually 100 or more dead crickets. I'v had trouble with over half dying within a day or so after arrival.
 
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