• Responding to email notices you receive.
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  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

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    Posted 08/15/2025
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    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Xtreme Reptiles.com

TackyTurtle said:
Xtreme,
I located your refund for the other sick turtle. It was posted to a closed account.

If I would have known you were going to send a refund for the sick/dying turtle I purchased from you to replace one of the other sick/dying turtles you sent me I could have told you about the change, and i wouldnt have had to find this out the hard way.

But maybe Finding out about the (deposit) this way was for the best, since your into publicly posting just a little too much banking Info.

Better Buisiness practices should be on your todo list.

Hmmmm Now Thats something to consider!

"Thank You"
Click to expand...

Ronda

No offense meant but that is one serious set of cojones you are sporting. The only way that Xtreme could have credited that closed account is if you had supplied the info. It is your responsibility to alert them of a change in your account number. You have been calling them liars and now that the mistake is admittedly yours you have the nerve to call their business practices into question? That is serious nerve.
 
TackyTurtle said:
, since your into publicly posting just a little too much banking Info.

Better Buisiness practices should be on your todo list.

Hmmmm Now Thats something to consider!

"Thank You"
Click to expand...

I can't seem to find where Xtreme actually posted any banking info. Can you point it out?

You may have a legitimate beef with the company, but try to stick to the facts. Unless they did post banking info that was removed before I viewed the thread, I'm not seeing anything here that needs correction on their part. In fact, the biggest complaint I can see about them is communciations issues, and part of that seems to always fall on the complaintant. (Yes, I know that dead animals are a bigger complaint, but I'm talking in regards to their service level, which is what the topic at hand is: How they handle problems.)

Maybe if you'd kept your cool and asked them in the first place if a) they sent a refund and b) to what account (knowing you'd closed one with old transactions on it), you'd have had a faster resolution? I'm not saying Xtreme has the best communications skills, but when it's a matter of one company dealing with a ton of customers vs. one customer dealing with one company, you'd have to admit that things go smoother if the customer tries to facilitate a little of the communication on their end.
 
Any refund or credit has to be placed back on the credit card from which it was charged to. That is what was done in accordance with the rules of the credit card proccessing company. If it was returned to a closed account with no balance on it then she will simply recive a balance check from her credit card company. Again that is neither our fault nor our problem,now its between her and her cc company.


Alfredo Veloso
 
like i have said before i have bought from xtreme several times and will continue to buy from them. i dont expect soemone that sells in wholesell to provide pictures, everytime i have placed a order these people have been nothing but nice, i couldnt begin to think how long it would take to take pictures of every animal, and then have to keep up with what animal is in each picture and wait for the coustomer to deside which they want. i could see it if they were a breeder that only sold 100 snakes at a time but come on...at the prices they have you cant expect it.







Kerri Neighbors
www.ghettoherpers.com
 
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