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Bad Guy Fire and Ice Dragons (Terri Sommella)

ozz465 said:
sms said:
You seem to be avoiding my question , was the dragon shipped on the day and time agreed to?? if not why is the OP held liable for that when it was clearly on you??


also u seem to be ok with the fact that the dragon will have to be shipped twice for all your stubbornness. SO in many eyes you are not a person to do business with .
Click to expand...

Judging from the way you have handled this whole thing, I can only assume that was your goal. Otherwise, you would have contacted us first.
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aleria said:
sms said:
The process that is going to kill the dragon that you supposedly care so much about, when he is willing to forfeit all of that stress for the sake of the dragon and just give you the shipping cost flat out to get his refund.
If it weren't for all of the infractions I'd get then I'd really give you a piece of my mind for your complete disregard for that animals life just because of your precious little open-ended, screw your customers, TOS. :censored:
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The dragon should be fine if josh ships it back the way we sent it. If we were not confident, we would not have that policy.

This is one person out of thousands. Thankfully.
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sms said:
You walk away with your refund, while this thread stays forever. Who is not being fair to whom?
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You have done FAR more damage to your reputation with your own posts on this thread than the OP did by creating it...

Here you go, you've earned this: :toiletcla
 
sms said:
If you are truly now remorseful, then return the dragon once it is shipped and you will receive your refund. You have changed your mind many times in one day on several occasions. The only safe way to handle you at this point is to abide by the written Guarantee. Like I said. Many times. You walk away with your refund, while this thread stays forever. Who is not being fair to whom?
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OMG.. Come on Terri.. Sit and think about this, I urge you.

1. Written guarantee? Where on your site? this? >> From their site:Please note: No refunds are given on deposits for special order dragons or dragons held for International shipment before the dragon has shipped. Thank you. . Is that it? If not, please point me to the part I missed. I may have missed it, I am a human after all.

2. So that is the only "Safe" way to handle him? He's be professional, no threatening, what are you even talking about?

3. He gets a refund, this thread stays. You send him the dragon and have it returned to you, then this thread stays. Who's being the stubborn one here? Who's the one that is willing to stress out and risk the life of a LIVING animal? You could just take the easy way out, but you would rather take the bumpy road.
 
AndreaH said:
Ok so if you ship the dragon to him and he immediately takes it to the vet and there is something wrong with it are you going to honor a full refund? When I say immediately I mean day one an hour from when the package comes. Then if he does that then how long before you can ship it back to you without creating undue stress a month later, week later, 2 weeks later. This is another hole in your TOS. Double shipping a young dragon can cause death regardless if the OP takes it to the vet the day it gets there and the day he ships it back, so how long is he suppose to keep the dragon?
This is ridiculous! You have the dragon there with you and yet you wont give him a refund knowing he doesnt want it! That isnt love for your animals or good business practices!
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Yes the whole thing is ridiculous. Thanks Josh for that. He knew exactly what he was doing.
 
sms said:
If you are truly now remorseful, then return the dragon once it is shipped and you will receive your refund. You have changed your mind many times in one day on several occasions. The only safe way to handle you at this point is to abide by the written Guarantee. Like I said. Many times. You walk away with your refund, while this thread stays forever. Who is not being fair to whom?
Click to expand...

If you think your TOS and shipping the dragon back and fourth is the right thing to do, I'm surprised you're still in business. Swallow your pride and save the animals life. I'm sick over the fact that you're arguing over a poor live creature that you would be willing to sacrifice.

:censored:
 
Mot if not all would agree that the life of the dragon would be in jeopardy if double shipped so soon . So if the dragon died in transit to you would the refund be given or would you use your TOS to keep the $ even though you are forcing the op to ship it to you regardless of it's health.
 
ozz465 said:
Mot if not all would agree that the life of the dragon would be in jeopardy if double shipped so soon . So if the dragon died in transit to you would the refund be given or would you use your TOS to keep the $ even though you are forcing the op to ship it to you regardless of it's health.
Click to expand...

You beat me to asking the same questions. :thumbsup:
 
clockwork said:
With this statement, this bad guy thread is completely warranted.

You are willing to put the stress if shipping on a baby beardie, all to save your "business reputation?"

You are putting the value of some cash over the health and well-being of an animal that you produced. I can't believe you would allow yourself to ship an animal to someone who has clearly stated they do not want it.

What are you going to do in two weeks and 2 days when you ship josh his dragon, he ships it back next day and then you refund him, pat yourself on the back and go "good job, Fire and Ice dragons, we stuck to our guns!" Because that attitude will lose you customers and lose you a ton of respect.

You are almost completely unwilling to work with your customer. Based on the quoted portions of the original terms from your website, I can't believe you are taking this route. You are doing what bad guys do, you are hiding behind your TOS instead of working with a CUSTOMER. You and josh might be having a disagreement and you can't "trust" him anymore, but you still have his money and his dragon (which has been pointed out in this thread already).

You go on and on about treating customers fairly.. This isn't a one size fits all business. We are dealing with LIVE animals here. MOST business have their terms of service as a guideline. You have yours rule your entire outfit with an iron fist. You cannot make a term or rule for every possible occurrence that may happen in a business like this. Do yourself and your business a favor, and apply your "rules" in a way that will allow everyone to benefit from this--you, josh and MOST IMPORTANTLY the baby dragon.


Your guarantee didn't clearly state anything. Did you ever make josh aware that his purchase was a "special order"? Or are customers supposed to know that what odd miss used terms mean? Special order means ordering something special, like, perhaps if he requested you pair two specific dragons or something. But putting down a payment for an animal you don't even know will be produced counts as "special order"? I can see the need for a non refundable deposit that would be clearly stated. But not even refunding part of his purchase price?

Change the TOS on your website, refund Josh and move on. That would be the only outcome that will save any shred of your reputation.

I don't comment on BOI posts often. I try to avoid commenting on BOI posts and just gather information. But this situation really ruined my mood. I will absolutely never be doing business with you, and if anyone I know asks about your business I will do my best to steer them away and only direct them to to this thread.
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That is your choice. I totally disagree. Treating customers fairly IS a good business practice. If you would back down immediately as soon as a customer did to you what was done to us, God bless you. I guess I would never buy anything from you. We on the other hand, hate being treated unfairly and will not treat our customers this way.
 
ozz465 said:
Mot if not all would agree that the life of the dragon would be in jeopardy if double shipped so soon . So if the dragon died in transit to you would the refund be given or would you use your TOS to keep the $ even though you are forcing the op to ship it to you regardless of it's health.
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This is bogus conjecture. We have shipped dragons for 12 years. If josh repacks the dragon on the next good weather day (Mon - Wed), overnight, the dragon will be fine or we would not suggest it.
 
sms said:
That is your choice. I totally disagree. Treating customers fairly IS a good business practice. If you would back down immediately as soon as a customer did to you what was done to us, God bless you. I guess I would never buy anything from you. We on the other hand, hate being treated unfairly and will not treat our customers this way.
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Really because right now from what I can tell the only thing your doing is treating your customer unfairly.
 
sms said:
If you are truly now remorseful, then return the dragon once it is shipped and you will receive your refund. You have changed your mind many times in one day on several occasions. The only safe way to handle you at this point is to abide by the written Guarantee. Like I said. Many times. You walk away with your refund, while this thread stays forever. Who is not being fair to whom?
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Terri,

The only safe way to handle me is to go by this process? What risk are you taking but accepting my offer of taking a loss? If you paypal the refund, you will have evidence of the transaction and I wouldn't have a leg to stand on if I said otherwise?

You are truly not making any sense. You have zero risk by doing this. As soon as the refund is given, I will immediatley post the paypal transaction in this thread.

You are not in a position to lose anything as to where I am.
 
sms said:
That is your choice. I totally disagree. Treating customers fairly IS a good business practice. If you would back down immediately as soon as a customer did to you what was done to us, God bless you. I guess I would never buy anything from you. We on the other hand, hate being treated unfairly and will not treat our customers this way.
Click to expand...

Ok, how the heck is Josh being unfair or wrong in any way? Why are you trying to turn this around on other people? You obviously aren't taking this seriously. :rofl:
 
sms said:
This is bogus conjecture. We have shipped dragons for 12 years. If josh repacks the dragon on the next good weather day (Mon - Wed), overnight, the dragon will be fine or we would not suggest it.
Click to expand...

Actually no it isn't , many agree and is a possibility.

but why dodge my other questions??

will you issue a refund if the dragon doesn't make it or arrives sick because of all the unneeded stress?

or would you use your TOS to keep the money regardless of you insisting to re ship the animal.
 
I could understand the reluctance if I was being out of line here. If I was demanding a refund and the animal, absolutely I would be weary. I have stated that is not my desire. Something is not adding up here. You would be willing to take the chance in killing off a dragon that you could make money on and keep $50 at the same time? Taking my offer is the better business decision by far.
 
ozz465 said:
Actually no it isn't , many agree and is a possibility.

but why dodge my other questions??

will you issue a refund if the dragon doesn't make it or arrives sick because of all the unneeded stress?

or would you use your TOS to keep the money regardless of you insisting to re ship the animal.
Click to expand...

Usually when someone digs their heels in this far and refuses to do what's right it's for one of two reasons:

1) She doesn't have the money to refund because she spent it before the deal was completed
or
2) She spent the money before the deal was completed and doesn't have the money to refund.

:yesnod:
 
Omnomnami said:
I had a shipping disaster with UPS last year and they beat the living hell out of my two packages to fit them in to a tiny spot in their facility. Their were 13 snakes (Over$1,500 worth) that were injured and some died. You know how long it took me to refund the money and make things right? About 15 minutes. This saved my name and my business and I'm sure as hell glad I'm out $1,500 and I can still keep my good name.

Nichole Schaan
Click to expand...
Totally different scenario. Had this happened to one of our customers, we would have handled it exactly as you did. Your customer did not I notice, post on this forum with untruths instead of contacting you though, did he?
 
sms said:
aleria said:
The dragon should be fine if josh ships it back the way we sent it. If we were not confident, we would not have that policy.

This is one person out of thousands. Thankfully.
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This has trouble written all over it. All it will take is for you to say that it was shipped improperly then I am out the dragon and the money. Even if I got it, ran down to UPS within the hour paid the shipping and left it at that, it still turns into a finger pointing game. You have a TOS to hide behine, I do not.
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Gecko_Den said:
Usually when someone digs their heels in this far and refuses to do what's right it's for one of two reasons:

1) She doesn't have the money to refund because she spent it before the deal was completed
or
2) She spent the money before the deal was completed and doesn't have the money to refund.

:yesnod:
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:iagree: She's being offered a free $50 so it would seem that was the only thing keeping her from refunding him. :rolleyes:
 
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