Bad Guy Jim Scharphorn - Bad Guy

[DAND]

I bought 4 cages from Jim Scharphorn. When I reported problems to him he was rude, billigerent, and not only laughed at my problems and called me names on several occasions, but refused to remedy the situation and accused me of smoking pot and cussed at me.

Sounds like yet another satisfied customer. Seems that jim's customer service skills are second only to his craftsmanship.

 

[AndrewLiu]

EMAIL FROM JIM:

Dude, Kiss my fucking ass, were done.

Thank you,
Jim Scharphorn

Thank you Josh for this very informative thread. I have to say i am quite impressed with Mr. Scharphorn's adherence to a higher standard of business etiquette and professionalism. Moderators please feel free to edit for language if you think it is warranted, i did not wish to compromise the integrity of this fine quote.

 

[eclements81]

What has happend to the customer is always right.

 

[futureherpbreeder]

Looking at the photo from this post... it doesnt appear the hole is in the center of the countersink area. IF they used a countersink bit.... It would be.

I don't know what they used, my logical conclusion was a countersink bit, but all I know is that they came that way. And it's not the countersunk holes I was upset over, it was that they weren't ALL that way because screwing them together as directed into their simple pilot holes caused the warping of my cage, whereas the sites with pre-countersunk holes did not.

Thanks, Josh

 

[futureherpbreeder]

Wow man sorry to hear what happened. All of the story aside him writing such vulgar e-mails is not only unprofessional but just pathetic. Even if you were asking for a full refund or being unreasonable (which I don't think you were) that is no excuse for that type of behavior. Then again judging by the way he responded to the mod about his warning he doesn't have much common sense anyways. Hopefully PayPal helps you out!

Thanks, that was kinda the point I was trying to get through to him also, even before he knew what I was asking for as a solution he began ranting and raving, even his very first response to my problem was condescending.

PayPal doesn't refund unless its a shipping issue or you bought your item off of eBay and its not as described, so my claim was denied. Apparently Jim already knew this would happen so I assume he has been through this before unlike his email that said 1000 happy customer's and I'm the only "picky" one. Funny that later he says he gets one "jerk" a year. Can't make up his mind...

Josh

 

[futureherpbreeder]

I'm curious - why did you post a new thread, instead of continuing in the one you were posting to earlier??

This one is way too long and deserves it's own thread, not just an add on to another person's...

Also sorry everyone for not editing the swearing, was so much work just to post this and so I forgot.

Thanks,
Josh

 

[roro8633]

Wow, i can't believe this this guy. What a jerk. Good thing i read this thread, i was going to redo my reptile wall at my store and looking into these cages. I guess i'll keep on looking. He lost a very big order for being a hot head.

 

[futureherpbreeder]

Wow, i can't believe this this guy. What a jerk. Good thing i read this thread, i was going to redo my reptile wall at my store and looking into these cages. I guess i'll keep on looking. He lost a very big order for being a hot head.

I'm glad I can help someone avoid this problem, I just wish I would have checked into him thoroughly before buying from him. Hidsight...

 

[Kangolkid]

Well after reading all of your threads and emails, I will have to agree with you on a lot of the issues with his cages and racks. I recently purchased a small hatchling rack from him, and it was the biggest pain in the butt to assemble. The cuts weren't perfect, a couple pieces warped just like yours and the spacing for the tubs are loose in some areas, and tight on others. Those "counter-sunk" holes however aren't what you think they are, its from the drywall screws you use to assemble the item with. I took mine apart when I was having issues with the assembly and it looks exact to what you posted. Those marks look like screw indents most likely from shipping the drywall screw in a tiny plastic baggy and a few got loose (maybe thats why you are missing some) ... It's sad he has all these "happy customers" but in reality some of us just don't speak up, chalk it up to a bad company to never use again and move on. That's what I'm going to do and hopefully you will do the same.

Robert Albrecht

 

[futureherpbreeder]

Well after reading all of your threads and emails, I will have to agree with you on a lot of the issues with his cages and racks. I recently purchased a small hatchling rack from him, and it was the biggest pain in the butt to assemble. The cuts weren't perfect, a couple pieces warped just like yours and the spacing for the tubs are loose in some areas, and tight on others. Those "counter-sunk" holes however aren't what you think they are, its from the drywall screws you use to assemble the item with. I took mine apart when I was having issues with the assembly and it looks exact to what you posted. Those marks look like screw indents most likely from shipping the drywall screw in a tiny plastic baggy and a few got loose (maybe thats why you are missing some) ... It's sad he has all these "happy customers" but in reality some of us just don't speak up, chalk it up to a bad company to never use again and move on. That's what I'm going to do and hopefully you will do the same.

Robert Albrecht

Then the only explanations would be he either started screwing it together or a I got used pieces that someone started assembling then decided to return. Since he says he chemically welds the ones shipped assembled, I would say it's the latter. There were no loose scews and the box was sealed, maybe those were part of a customer return also and they got damaged that way, or perhaps his work surface had something on it. We were over 60 screws short as well as short on the screw hole covers which come in a sheet so it isn't likely that that many got loose and disappeared.

Thanks for the info and I am going to have to chalk it up, which is unfortunate because I may need more of these cages in the future and I would have to buy elsewhere which means my cages won't all match.

Josh

 

[futureherpbreeder]

His worthless guarantee and his directions that shows he said insert screws in the holes provided.

 

[hhmoore]

Just a thought -
I'm not familiar with Mr Scharphorn's methods, but could those (countersunk type) holes be the result of partial assembly to line up the panels and drill the pilot holes?

 

[Amelanistic Orca]

Ali at Animal Plastics was a dream to work with when we racked up!! Don't half step when the time comes to rack up!! My thoughts only!! Our AP racks went together like spreadin warm butter on toast!! I shopped you Jim!! But??

 

[TripleMoonsExotic]

Ali at Animal Plastics was a dream to work with when we racked up!! Don't half step when the time comes to rack up!! My thoughts only!! Our AP racks went together like spreadin warm butter on toast!! I shopped you Jim!! But??

I agree. Jim's also misinformed saying that no cage/rack builder counter sinks...AP does...I had zero issues putting my APs together by myself.

 

[Mister Internet]

I agree. Jim's also misinformed saying that no cage/rack builder counter sinks...AP does...I had zero issues putting my APs together by myself.

+1 to this... I didn't even have to read the instruction. They practically put themselves together.

I agree that they don't look like they got made by a countersink bit... more like someone put them together quickly to check something and put the screw in all the way...

 

[JudyC]

Just a thought -
I'm not familiar with Mr Scharphorn's methods, but could those (countersunk type) holes be the result of partial assembly to line up the panels and drill the pilot holes?

If that were the case, when asked about the "countersunk" holes, he would have answered, "Oh, we screwed in a few to line up pilot holes on the connecting panels." ...or something to that affect. Their presence would not have been such a mystery. Also, their would have been matching holes on the other cages instead of just the first one or two.

As it is...based strictly on what has been posted here so far...I see a moderate lack of diplomacy on the buyer's part resulting in a severe overreaction on the seller's part. If the buyer had just accepted the "mystery" of the countersunk holes and focused on the real problems of the shipment, he MIGHT have been able to at least get the missing parts shipped in a timely manner, and maybe even worked out some sort of replacement for the damaged panels. Instead, everything quickly dissolved into a "Did TOO!" "Did NOT" sort of playground argument.

Although, based on the seller's attitude, it appears that any extra step he might have to take to make a customer happy is simply too intrusive, because obviously none of it could possibly his fault. (That's how it looks at this point, anyhow...I've noticed the seller has yet to chime in on this thread, although he was awfully quick to respond to the previous comments made in other threads.)

I'll go on record as one of those people who will NOT do business someone who has such poor business sense and a quick, nasty temper...no matter how "quality" the product is. I'll pay more for the security of knowing that IF there is a problem, the company I'm doing business with will work with me in a professional and courteous manner.

 

[Jay the Turtleman]

I'll go on record as one of those people who will NOT do business someone who has such poor business sense and a quick, nasty temper...no matter how "quality" the product is. I'll pay more for the security of knowing that IF there is a problem, the company I'm doing business with will work with me in a professional and courteous manner.

Plus one...

 

[jim scharphorn]

I am not going to keep posting on this thread and am just going to let you fine folks have your fun.

I do not know if all his emails are there but I doubt it.

When he contacted me he accused me of putting counter sink holes in the 2 panels, I told him I do not do that but he did not believe me, I never said no one puts counter sink holes in the panels I said WE do not do it.
He did not get used panels he got new panels with out counter sink holes in them.
I feel he tried to screw the screw to tight and that is why it disformed the panels, he also put the screws in crooked and that is why you see the mark on the opposite side.
If me selling these cages the way I do and people having this trouble I would try and think of a way to have them go together different but this guy is the first in about 4 years to say anything like this.
Josh, if not satisfied with the first cage doing this should not have put together more but he choose to keep assembling and just figured he would make me send him new parts.
When that did not work he choose to file a paypal complaint and figured he could get his money back that way.

Josh is the first to ever complain about the pilot holes, josh accused me of something I did not do and would not believe me after many attempts to tell him I did not or my wife did not put any counter sink holes in his panels so that ended the nice guy..
Josh screwed the screws to tight and crooked.
I do not believe he was short so many screws and caps, he needs to look in his packaging for them, if it would have been a couple then sure I could see it but it is not a couple it is a bunch and the amount missing just makes no since.
If not for him accusing me and filing a paypal claim I would have been here to help remedy his problem. he wants to accuse me of something I did not do and file his complaint he can get his own parts he thinks he is missing, I could send him some but he would probably complain about those as well.

 

[ddodge]

I thought I'ld chime in here. I have a stack of six of Jim's 3x2x12" cages with pedistal and love them. The assembly was straight forward and easy, service was great even when some screws were lost in shipping he sent them right out with a handwritten note apologizing for the misshap, and they were made and shipped on time excactly when he said they'ld ship. There weren't any countersunk holes but if you overtighten a screw you could get the bulging being discussed, that's the nature of the material and not Jim's fault. They've been running for over a year now with big heavy Blood Pythons in each cage and they're great. Jim when it's time for more you can expect my call.

 

[DAND]

I am not going to keep posting on this thread and am just going to let you fine folks have your fun.

Ah yes, the everybody is picking on me, la, la, la, I'm not listening attitude.

I do not know if all his emails are there but I doubt it.

And I'm sure you are not capable of providing any that are missing.

When he contacted me he accused me of putting counter sink holes in the 2 panels, I told him I do not do that but he did not believe me, I never said no one puts counter sink holes in the panels I said WE do not do it.

Then how did the counter sink holes get there in the first place?

He did not get used panels he got new panels with out counter sink holes in them.

Again, how did the counter sink holes get there?

I feel he tried to screw the screw to tight and that is why it disformed the panels, he also put the screws in crooked and that is why you see the mark on the opposite side.

If the pilot holes were straight then the screws should go in straight. If you are the one making the pilot holes then aren't the screws that go in crooked due to your mistake and not his?

If me selling these cages the way I do and people having this trouble I would try and think of a way to have them go together different but this guy is the first in about 4 years to say anything like this.

So by your own admission you have had complaints in the past of this nature.

Josh, if not satisfied with the first cage doing this should not have put together more but he choose to keep assembling and just figured he would make me send him new parts.
When that did not work he choose to file a paypal complaint and figured he could get his money back that way.

I guess he should have known better and figured if the first one was crap that the others would be crap too. He certainly shouldn't have given you the benefit of the doubt that you knew what you were doing and that the first was merely a mistake. How was he to know they all would turn out to be crap and not just the first one?

Josh is the first to ever complain about the pilot holes, josh accused me of something I did not do and would not believe me after many attempts to tell him I did not or my wife did not put any counter sink holes in his panels so that ended the nice guy..

And again, how did the counter sink holes get there then?

Josh screwed the screws to tight and crooked.
I do not believe he was short so many screws and caps, he needs to look in his packaging for them, if it would have been a couple then sure I could see it but it is not a couple it is a bunch and the amount missing just makes no since.

Your packing must be like a treasure hunt then if screws and caps can hide with such easy. It certainly couldn't have been a mistake on your part since you apparently do not make mistakes. This guy must just want to screw you out of a few screws and caps to add to his screw and cap collection.

If not for him accusing me and filing a paypal claim I would have been here to help remedy his problem. he wants to accuse me of something I did not do and file his complaint he can get his own parts he thinks he is missing, I could send him some but he would probably complain about those as well.

So, this is the outstanding customer service you provide?