Part of the returns policy:
If an animal arrives in bad shape or DOA, we will require proof, in the form of the deceased, injured, or sick animal being shipped back to us.
We may be able to accept digital pictures as a substitute, but we will decide this on a case by case basis.
Yet she said she would not accept the original animal being sent back? (its not like it was unhealthy, just not to the OP's standard of what had been advertised. So this seller contradicts herself, by claiming it was a "quarantine issue" yet in her returns policy, states sick animals can be shipped back?) And what gives with sending new animals out that are injured? WTF, would she refuse to have those sent back too?
and:
We do not ever under any circumstances give money back.
This just screams what they're in this for to begin with. Not living breathing beautiful animals, but the all-mighty "green frog skin".
(I suggest reading the "payment plan" as further evidence.)
Way too many double standards here, and everything I read stands to cover the sellers butt and only their butt. Way to provide customer service AND sell quality animals...Not.
I will avoid this seller like the bubonic plague.