Bad Guy Jim Scharphorn - Bad Guy

[futureherpbreeder]

...appears to be a dishonest customer

What is my motivation here? To get a few screw hole covers and screws for my collection? To give Jim more money for replacement parts after being treated like crap? Why on earth would I be dishonest about this, what did I have to gain? A lighter wallet?

The holes, really some of you don't seem to understand, I LIKED the countersunk holes, he should do that to ALL of his panels! I don't know how they got there, I could care less how they got there, although I am pretty sure the mailman didn't do it. The fact is, Jim couldn't see past arguing this "strange" claim to the real issue, damaged panels and missing parts to provide a few dollars worth of items he forgot to mail and replace the parts he sent me that were scratched to hell, even at my own cost.

Hey Clay, why don't you send me $1,100 for Jim's "quality zoo cages" and I will ship you the 4 cages Jim sold me, that is if the scratches, defective lighting, and missing parts don't bother you. Send me another $60 if you want the lights I had to buy to replace his "quality" ones.

 

[Dennis Hultman]

It's not a bad idea. There are grounds for defamation and invasion of privacy if Jim thinks there is enough money involved. Couldn't hurt to print this up and see if a local attorney wants to review it. Money and reputation matter and it looks like this was all orchestrated by one disappointed client. If this clients story is an exception to all of the other clients in the same time period then you probably have a strong case for defamation. Jim, a judge won’t care about your unfriendly handling of your client. She or he will just care about the product you sold, your clients reception of it, the claims the customer made about it compared to other clients in that time frame and then the pasting of the emails which defamed your character...and the matter of privacy invasion if you didn’t expressly authorize your client to paste the emails. Not sure if any of this has sharp teeth though. You would just have to make a call to find out. There were a lot of things said, not just by your client, that may have been slanderous and damaging to your business.

What a load. First, Jim knows a lot about defaming other business on this site. There is enough that can be printed out here of Jim bashing other products while hawking his wears. I don't think he wants to go down that road.

Secondly, emails aren't confidential. It has been ruled over and over in many courts. If there is no disclaimer, no confidential umbrella, its not private. There is a lot of precedence on this already. Where do you come up privacy invasion in openly sent business emails without any sort of nondisclosure agreement? It's not even close to realty. Even with disclosure agreements courts have ruled against business interests when they didn't involve trade secrets, copyrighted information and the like. There is no ball on that court.

Of course Jim can waste his time and try to sue anyway but his going to lose.

Let's talk about defamation. He posted Jim's emails and his.

then the pasting of the emails which defamed your character

The emails were written by Jim. He can't sue someone else for defaming himself. As already stated there is no nondisclosure agreement on the emails
and they can be posted. Other people are making judgments of Jim's actions and statements that aren't confidential. Only he his responsible for any and all business repercussions.

Now, for your suggestion of taking action against everyone that might have some negative aspects to state about Jim's business.

I think you should take a look at the terms you agree to when you sign-up for this site and also look at the rules for posting.

http://www.faunaclassifieds.com/forums/showthread.php?t=8880

We are here for the very purpose of discussing businesses. Jim's done it himself numerous times providing email evidence from others.

Personally, and many others here don't take lightly an attempt to silence people with the threat of frivolousness lawsuits.

Now time to put on the Moderator Cap.
I'm sure you had a great transaction and will have many more with Jim. If you are getting a snake produced by Wes you will not be disappointed. That's great. This part of the site is for reporting both good and bad transactions. Advertising products and discussing future purchases can be done in the classifieds or by private message. Not here.

Yes, there certainly can be libelous messages posted here and yes, you may be able to prove it. But you have to prove it FIRST, and provide a court order to me before I will remove a message from this BOI. Prior to this happening, all I have to go on is your word against another's.

Also, please bear in mind that threatening to, or following through with, filing a lawsuit against either the webmaster here (me) or anyone else posting on this message board carries substantial risks to yourself. Such an action will most certainly be made very public, and the public backlash will quite probably be much more than you had bargained for. More than likely, the damage to you or your business from initiating such an action will be far, far greater than the original cause of your finding a reason to contact an attorney in the first place. This has already happened once, and the person whom initiated the threat of a lawsuit not only became the target of a boycott, but every one of his business's customers were targeted for a boycott as well. This will be very dangerous ground for you to be walking on.

There are certain rules I set up about posting that I will try to enforce, and those messages that flaunt those rules are certainly subject to being removed. I highly recommend that you check out the warning points system I have instituted here. This is a handly little system that will serve as a gentle reminder to new people about minor oversights they may have done in posting messages. More serious infractions get heavier point penalties assessed.

 

[cemerton]

Hey kevin. The only thing anyone can go with is Jims reputation. Do people say that he lies or that he is not friendly? I have limited experience with Jim. I have fronted cash to him for several items and he seems to deliver exactly what we agree on and he provides accurate shipping estimations. He has also been around for a while from what I read. If he says they don't have the means to make those holes, I think its reasonable to assume that he is being honest. What evidence does anyone have otherwise about his track record in the area of being honest?

Oh my comment about him having a northern attitude was just me repeating back what my wife said today. She is from chicago and she is charmed by jims cut to the chase attitude. I wasn't saying that to excuse jims attitude, I was saying that for me it is overlookable.

And I disagree about you calling jim bad. Clearly that is subjective but so long as we both vote with our dollars we can all get the cages we want right? Again. Thanks all for letting me contribute.

 

[cemerton]

Thanks Dennis for taking time to clarify the context of this thread.

 

[futureherpbreeder]

If he says they don't have the means to make those holes, I think its reasonable to assume that he is being honest. What evidence does anyone have otherwise about his track record in the area of being honest?

The evidence is in my experience with him. And the track record, although I doubt I am the first to have a problem like this with Jim or the first to report it, all I can say is every track record starts somewhere with a single dissatisfied customer. It seems though, from his own admission to having one "jerk" a year, Jim's customer service is shotty at best and who wants to risk that? If you do, ok fine, to each their own, but don't sit here and accuse me of being dishonest when #1 you don't know me and if you did, I bet you wouldn't say those things, #2 I have nothing to gain from this and #3 I am trying to help all of my fellow herp lovers not to get in the same situation I did with this dealer. Take this thread for what it really is, a description of my experience with Jim so that you can avoid the same fate.

Up to now, Jim has made 0 attempt to make this situation right with me in any manner what so ever even such a minimal thing as sending a couple bucks worth of missing parts. This thread would have never been started if he would have made an honest effort to work it out with me instead of being rude, insulting, derrogatory, accusatory, and completely unsympathetic. I guess I don't understand what part of that is "charming" no matter where you're from.

 

[futureherpbreeder]

Cemerton, If you want an example of one of Jim's many lies I will provide one. If you recall from earlier, Jim stated it would cost $400 to replace the 4 damaged panels. I paid Jim about $1000 for 4 whole brand new cages (24 panels in all) with heat, lighting, and glass including shipping. He was quite obviously lying about the cost of the replacement materials since at $100 per panel like he quoted me, the original cage cost would have exceeded $2500. This $400 quote was plain ridiculous.

 

[Southern Wolf]

Hey kevin. The only thing anyone can go with is Jims reputation. Do people say that he lies or that he is not friendly? I have limited experience with Jim. I have fronted cash to him for several items and he seems to deliver exactly what we agree on and he provides accurate shipping estimations. He has also been around for a while from what I read. If he says they don't have the means to make those holes, I think its reasonable to assume that he is being honest. What evidence does anyone have otherwise about his track record in the area of being honest?

Oh my comment about him having a northern attitude was just me repeating back what my wife said today. She is from chicago and she is charmed by jims cut to the chase attitude. I wasn't saying that to excuse jims attitude, I was saying that for me it is overlookable.

And I disagree about you calling jim bad. Clearly that is subjective but so long as we both vote with our dollars we can all get the cages we want right? Again. Thanks all for letting me contribute.

Ok.... if you really want to go there. Jim earned his reputation here on fauna as you will see in the attachment it aint that great. Now from what I gathered from your post above. You fronted Jim cash and yet you dont even know him.

 

[Southern Wolf]

Ok.... if you really want to go there. Jim earned his reputation here on fauna as you will see in the attachment it aint that great. Now from what I gathered from your post above. You fronted Jim cash and yet you dont even know him.

Forgot the attachment

 

[DAND]

Dave... you notice how its the one's that just signed up with no post's that all of a sudden come to Jim's aid. Make you have to wonder.

No shock really. It's usually the newbs with feeble attempt of rhetoric. It's the challenged folks like this that keep the likes of jim in business. I'll bet you he did not do a BOI search prior to making his purchase either. Had he would he have made the purchase?

What I find odd is with all his great dealings with jim rolleyes why is it only now he is here claiming his praises?
He must be vying for a discount for his next purchase.

Hi Kevin. I think you should have no trouble verifying who I am. Google my name and call me. I like to hear someone else's voice so there is less masquerading as you rack up that impressive post count. I am not sure that you understand what has happened here, but if you do, by all means continue your own arrogant rhetoric. Just because you play the game better then someone like Jim doesn't make you better. One could argue that you are something worse. I don't even know you so I wouldn't argue that.

What you don't understand is this isn't a game. If you want to play games head over to jim's and bring your Twister. You speak of "something worse" while supporting ilk like jim? You are a hypocrite.

Hey Jim, I am checking out an ad on here for a pair of False Water Cobras (seller says that Bill Gillingham & Wes Pollack produced them). Since I need zoo exhibit-quality cages for the best value I will need two more of your black cages. I think a 48" would work. If any of you want to take a break from bashing Jim and would rather be useful, maybe you can help Jim and I determine the best size. I think his max size is 48". If this breed requires larger cages I was wondering if you ever make them so that they can be latched together. Since I will be showing them to the public at times the two ½’s might work better for transporting anyway.

As for this drivel, if you want to carry on a conversation with jim do so by either pm'ing, e-mailing or calling your buddy. Do your courting in private as no one here wants to witness your PDA for jim.

In all honesty, a person who talks like that to a customer is well deserving of said customer driving out to loud mouths and giving them a wonderful Byatch slap !!! It's also known as a reality check...

Just look for the double wide made solely out of PVC with the countersunk screw holes.

 

[bullies&balls]

Wow, that's some funny stuff right there Dand LOL


Just look for the double wide made solely out of PVC with the countersunk screw holes. [/QUOTE]

 

[futureherpbreeder]

Hey was wondering if there are more sights out there where they have something like our Fauna BOI.

 

[cemerton]

David that was silly.

And Joshua since you really want to ride this out I will entrain you. First let me say that I happen to believe that if you and I worked together on projects that I would probably like working with you. You seem like a good guy. I have worked with Jim prior to this exchange and I think that he is a good guy as well. But Jim isn’t nearly as savvy a communicator as we are. I have taken issue with Jim being called “bad”. I believe there is a strong case for my opinion.

Keep in mind that you still have been trying to mix two issues as if they are the same. Jim's integrity and products are not Jim's attitude. Character and attitude are not the same and you seem fine with mixing these, although I am not sure that you do it on purpose. I think you are just building a poor argument that resonates well with your audience. Which some would argue is a pretty good argument for what use is an argument if it doesn’t convince people? But not all audiences would be so kind to you. If you want to hold Jim accountable, you also are not exempt from accountability. You started a thread stating a case for others to evaluate. If you want a proper evaluation then each component of your initial email exchange with Jim should be reviewed.

Just as integrity is not the same as friendliness, so customer service and friendliness are not the same though great customer service usually is characterized by friendliness. As has already been stated, Jim is not going out of his way to provide "friendly" service. He is selling products and trying to be fair to himself and his buyer during the exchange. He admits that he has an attitude problem at times and he wants to keep that freedom even at the expense of losing some clients. When you begin attacking his character or products though, you could cost him ALL clients and that is why it is important to keep these issues separated.

Let me explain my last point further. I will probably remain a loyal customer to Jim in the future because I do not require him to be friendly all the time. I would never stay his customer though if his products were as bad as a comprehensive evaluation of your email exchange implies or especially if he lacked character. So far I have noticed that he has at least above-average character so I don’t see any reason why my customer loyalty would change in the future. Having said that, Em is right to note that it would be scary if one of my expensive orders got accidently screwed up and Jim refused to correct it. That is where character comes in. I think he would fix it if the fault was his. I must admit though that it might take a few emails to get the issue resolved. He would probably appear defensive about my “accusation” against his product because he does take pride in the system he uses to make cages. That is the thing. If someone doesn’t mind working with a cage builder who is difficult, BUT HAS CHARACTER, then there is not a lot of fear about a large order getting messed up. In that case, I would depend on Jim’s overall character to make sure I was taken care of in the end. And yes. I do believe he is not lying when he says that he has lost sleep over this. I don’t think it is because he lost business. I think it is because he couldn’t find a way to make you happy “in the end” without violating his pride. I agree that this is probably not the first time that this has happened to someone and I am sure he lost sleep then as well. He probably does move a lot of cages and the “problem customer” has to come up about once a year as he ineloquently mentioned earlier.

I also agree that some people don’t want to ever have a difficult cage vendor so they might want to pay more for a different cage. I don’t mind because of the reasons I already stated.

To say, "Jim is a jerk" is probably fine if want to break that statement down and conduct a poll. That issue aside, to say that Jim's products are inferior or that Jim is not an honest man, wow. That has nothing to do with how friendly or unfriendly to you he was. Let’s look at the meat of what you were doing sending money to Jim and what he was doing accepting that money in exchange for an advertised product.

And David, rhetoric is just that. Breaking it down and holding people accountable takes more than just fancier rhetoric than the next guy. But man you are so funny! I wish I had a sense of humor like yours. People like it!

Here is Jim's basic position quoted from your first thread and I think it was also summarized in this thread more than once.

 

[cemerton]

You supposedly damaged your parts and are trying to make me pay, not going to happen. You made one to many threats and accused me of something I did not do or my wife do.

Spelling and grammar issues aside, Jim's position is that he believes that:

#1) You damaged your own parts.

#2) You wanted him to correct the damages at his expense.

#3) You made false claims against him during the exchange.

He also states in the midst of your email exchange that:

#4) Your just too damn picky.

These four opinions are where the seller left off with the seller/buyer relationship with you and a bridge wasn’t rebuilt to resolve the issue and I imagine he wishes he could have made you happy regardless. Not because of this thread. Men like Jim probably just get annoyed by a thread like this because remember, for him it’s not about the rhetoric but rather about your final satisfaction with his product. You may not believe that. But that is exactly what he cares about when all the emails have been sent. Before I analyze the emails, let’s be clear that he kept coming back to you and responding to your emails rather than ignoring you which is a strong indication that he has character and was actually very concerned about the situation. That also indicates to me that he wanted you to be satisfied but couldn’t find a reasonable way to make you happy. I think an analysis of the email exchange will help out and since I have personally built his cages and I have two stunning GTP’s in them right now as we speak, I have some understanding of what he meant about the holes.

Also note that it's easy to state your final position today as if it were consistent throughout the email exchange. "Hey I will send you more money if I can just get damaged parts replaced," when your early communication may not have suggested that position at all. There was a sequence to the exchange and to back out that variable (sequence) is not fair to either of you and it just makes it harder for the audience to see what really happened before Jim’s profane outburst. Note that after the outburst, he was not actually “done” with you as a customer. Once he finally was done with you, he did let you know where to get the parts that he was refusing to send. I think he should have sent those screws and caps regardless of anything you said since you did pay for them! He was going to be out some shipping money if he sent panels, but why not send one, two, or even three to make you happy? Sounds reasonable to me but I don’t know what the true expense would have been any more than you do once shipping is factored. I think he said shipping might have been $50 alone. Jim’s competitors typically see shipping as a serious expense to their bottom line as well.

Here is how all but 6 holes came which caused damage to the first 2 cages.

Sorry your not happy…none of the parts are counter sunk, they only have a pin hole to let you know were to put your screw.

Also now that I look in the last box I am missing half the screws I need as well as half the black screw covers. One panel has deep scratches. I can take additional pics of the 2 panels u drilled counter sink holes in and the ones u didn't do.

We drill them holes from the inside out so how could one get counter sunk ? How many you short I will get them out ? It is a drywall screw I am sure you have some.

I am not lying about the holes, I sent you pictures of the actual holes and the countersunk holes (drilled by a bit with a countersinker) that were in 2 of the panels when I received them… I didn't even own a countersink bit until after I sent you the first email with pics. Even if I were to simply screw them in and then counter sink them by hand, the cage still gets warped from the simple act of screwing them in. The holes that were drilled should have been bigger to prevent the warping. I only have 10 screws left after assembling 1.5 cages and am 47 black screw covers short.

We did not counter sink the holes, we do not own a counter sink bit.

I asked you how many screws your short and I would send them… How many screws do you have in each cage ?

Here are the scratches I mentioned

Sorry about the scratches but I stand by that they were not counter sunk, Not to be rude but there is no way in hell they were.!!!
But besides that, what is the problem with that ? The pic you sent with the counter sunk hole and no screw in it, it is suppose to have one in that spot.

Here is the drill bit with countersink I bought which is the same type of bit you used to drill the 6 holes in the 2 panels I am talking about next to a drill bit like the one you used to drill the rest if the 22 panels.

I do not own a counter sink drill bit.

Here is a link to how holes are countersunk. So when you say I don't need a drill bit to create the hole in which to countersink my screws you are 100% incorrect. I am seriously getting ticked off at being called a liar. Plus now you are saying you don't own a countersink bit and that they should have those 6 countersink holes you drilled, then you DO expect your customers to drill countersink holes after they receive your product contrary to what you said.
I guarantee it wasn't the delivery guy bored opening packages drilling countersink holes to get his jollies off cuz it sure the F wasn't me
If you ship them out not countersunk then that's just bad craftsmanship because this material obviously expands and needs countersink holes drilled. I just want the panels that got damaged replaced so I can have my brand new cages be undamaged

Dude, Kiss my fucking ass, were done.

P.S. when fedex picks up your damaged parts I will send you new parts when I received the $ fedex gives you and just so you know they will not be counter sunk my wife and I do not do that , we do not own a counter sink bit.

Just so you know, I never once called you a liar, you have called me one and my wife one. Your cages did not ship out of here with counter sunk holes and never will be in the future, that is to delicate of a job and should only be done with a machine so they are straight and sunk the correct depth, the plastic is too thin on the dado edges to do it by hand. ( it can be done but I am not going to do it ) no one has ever complained about it this way and I have been shipping them this way for 4 years now. My wife can barely put a pilot hole in straight let alone know what a counter sink bit is. Sorry your one out of a thousand that is too damn picky and is not happy.

Seriously, you have made an enemy where you didnt need to.

What a thing to argue about, who cares who put them in, I am telling you we do not do it and never will so get over it. Your just trying to be a picky jerk. File a claim with fedex for your damaged parts, I would have done it for you but not a chance anymore.

Dude, that is the way they are shipped, no counter sunk holes, that is the way I sell them. No one else counter sinks the holes they just screw them together. That is one of my biggest down falls is the non counter sunk but like I said I am not going to do it.
Your just too damn picky. If you would not have called me a liar I may have worked with you but you are calling me the liar so you got what you got.

I have the right to be picky when I spend $950. Besides, I don't consider expecting a brand new item to be in perfect condition. I took the rest out of the box and looked all of them over and 4 of them have that same gouge pattern on them thank god it's on the bottom, but still it sux to get a new item damaged.

The rest of the emails proceed in a downward spiral. Overall, Joshua sounds reasonable doesn’t he? I think Jim does too though.

 

[cemerton]

You can review those excerpts and make your own analysis. But Joshua used the “F” word first without spelling it out. I think Joshua has some serious responsibility for the escalation of the exchange. I think Jim knew that he didn’t countersink hole on his cages and that when people over-tighten the screws there is a problem. I think Jim believed that his client bought the cage, tried it the way all of Jim’s clients do it (per instructions that I followed with my cages), realized he had damaged the cages and started countersinking before realizing that he really wanted a do-over because it just wasn’t going to look perfect and the overall price tag on the transaction probably would warrant Jim giving him the benefit of the doubt and tossing him a bone for spending so much money. Jim’s profit margin is probably not very high to begin with and therefore he can’t afford to arbitrarily send out parts when someone over-tightens screws on those panels. I image that for $150 or so an arrangement might have been reached. Jim probably would have made an agreeable arrangement but it was flying all over him that this customer seemed to be trying to get new panels at the expense of Jim’s integrity. Most of us would have just given the customer want they wanted even if we knew there was a lie involved. Jim might have tried to reach a fair agreement but he couldn’t get past Joshua’s firm position that Jim doesn’t know how he builds his own cages. Joshua should have backed way down and recognized that Jims profit margin is not as high as Joshua initially thought while simply allowing Jim to set a fair price to get what Joshua really wanted: perfect cages.
I think it is also noteworthy that intertwined in the comprehensive email exchange are two very important facts that an objective audience would detect. 1) Joshua insists that Jim’s cages must have countersunk screws. 2) Joshua owned the drill bit right around the time he took his pictures. If we separate out the issues of Jim’s character and Jim’s friendliness (or rather abrasiveness), as a jury would be required to do, the facts point one direction and it’s not at Jim. Does this mean that Jim is not a bad guy? Not necessarily. But certainly this transaction does not have Jim looking shady if the issue is character. He would have made things right with this customer if it seemed like the right thing to him. Since this thread is not about me doing more business with “my main man Jimbo”, then what is it about if it isn’t getting down to the bottom of what really happened here? This customer, while a good guy, appears to have taken a wrong turn with a builder who doesn’t appreciate his integrity being questioned. That seems to be Jim’s main issue here with this customer. Why wouldn’t you take the same issue? Perhaps because you prioritize sales over character. That still doesn’t make Jim a bad vendor. It actually makes him look better in some respects which is probably the redeeming quality that has gotten him this far when his attitude is less than user-friendly at times.

 

[futureherpbreeder]

Clay, you sound like an intelligent person. However, you weren't in my living room when I opened the package and discovered the countersunk holes, missing parts, and damaged panels. Nor did you have to personally experience the slap in the face of receiving these emails from a person you just paid $$$$ to for brand new cages that were supposed to be in perfect condition. I am glad this hasn't happened to you, and I hope it never does.

I provided a detailed explaination of ALL the problems I had with Jim and don't have to limit my comments to one issue or the other.

For the record, advising someone they have a good case to sue me is not only against the rules of the forum but completely rude in and of itself. I am a very unhappy customer informing other potential customers of my experience, SO SUE ME? I am just stunned you would even type that.

Just so you know, you will now receive an infraction for posting the cuss words from Jim's email to me. That also is against the rules. Perhaps you should better educate yourself before posting here.

As far as the drill bit situation, I went out and bought it AFTER I started assembling the cages so that all of the holes would be like that because his pin holes weren't sufficient and were causing the panels to warp even with the most gentle hand screwing the screws in. The rest of the cages turned out nice because I paid extra for them to, save for the defective lighting I am also additionally out of pocket for and the gouges on the backs of all 4.

Jim never attempted to make this right with me. He asked how many screws and covers I was missing, then when I told him, he still refused to send them. Jim can not be trusted to send all the parts, parts that aren't damaged, or to follow up and help a customer he made an error with and my experience with him proves that.

Again, if you wish to do business with Jim, SO BE IT. But don't sit here and call the jilted customer a liar. That's just "bad Kharma"

Thanks,
Josh Carlson

 

[futureherpbreeder]

And another thing, just because you have not had these particular problems with Jim doesn't make them any less valid. It also doesn't mean I am lying about them.

 

[cemerton]

Joshua, has anyone ever observed that you are not as nice as you appear? You think I care about an infraction? The bully inside of some people can hide so well. No sir. None of us were in that living room. That's my point. All we have is the email exchange you posted. It never occured to me to countersink screws. Jim says that he knows he could do it but wants to avoid the complication. You say his cages require screws to be countersunk. How is it that you would try bullying me around like you appered to do to Jim up to and including trying to get back at him using this forum?

You see, no matter what you say here or how you treat Jim or me, there are still solid facts within those emails that have to be reconciled. Those facts are subtle, but very important if anyone cares to actually interpret the exchange between you and Jim. I cannot know for certain what happened, I can only look at those emails and see a subtext and it looks like someone was trying to take advantage of Jim and he wouldn't budge. I am not saying I blame you. Who hasn't returned something to Wal-Mart (as you said) to make a return? Not all of my returns to Wal-Mart left me with clear consciounce. Have yours? You are hidng in your position but I suppose you have to. There is a lot to read about this exchange as soon as someone takes enough time to really see Jim's points and yours. Why would Jim countersink screws if he NEVER does? I can know why you would because you say his cages HAVE to be. I don't agree. Jim doesn't agree. Other customers havn't complained a lot about it to my knowledge. Something is wrong with your story and you are attacking another man's integrity and YES, we should all take that part very seriously. What's wrong with me pointing out the obvious facts about what your said to Jim and what he said to you? Jim makes his own cages every week. He knows if he has a drill bit like that. He says he doesn't. You say you do.

You speak of infractions and I speak of integrity. There is a problem here and I don't think its the newbie my friend. Just because I am new doesn't mean I can't read those emails. And I actually have those cages and I have actually dealt with Jim as well.

I will do my best to obey the rules of this forum. Thanks for supporting me in that way.

 

[futureherpbreeder]

This post was to be informational and helpful to other users just like any other BOI thread on people's experiences with dealers. I posted an honest recollection of my experience. I have not attacked anyone, just defended myself to your onslaught and informed you of rules and problems with Jim you are apparantly unaware of because you are the newbie.

Please explain how I was trying to take advantage of Jim? I would like to know.

 

[Em Wright]

Maybe I misread something somewhere...

But it was my understanding that Josh LIKED the holes countersunk. He wanted the panels that were scratched and that had bulges around the screw holes replaced, not the ones that had been countersunk. It was Josh's belief that ALL the pilot holes should have been countersunk - therefore he went out and purchased a countersink bit. (Josh by chance do you have a receipt from that purchase that you could scan and share to clear that up? I realize it's been a while and I usually lose my receipts or throw them out after a while.)

Like I said, maybe I missed which panels it was Josh wanted replaced. I know I didn't miss the part where Josh offered to pay for them and was quoted an outrageous price to have the panels replaced. I also caught the part where Jim refused to send some screws and screw covers when that alone could have really helped his case.

You think Jim has character? I haven't seen anything to suggest that he does. I see a lack of respect for others, issues with authority, a hot temper, foul mouth, and yes, he has been caught in lies before on this site... and later admitted to lying and not caring that he'd done so. Here's some links for you to check out, Clay. Jim's foul temper at work and To the instance of his lies

So you're saying Josh is the culprit simply because Jim has a character and is a respectable, if hot-tempered man. But Jim has admitted to lying "situationally" and not feeling a lick of remorse for doing so... that to me is not the kind of character I want in someone I'm spending $1000s of dollars with. But that's just me...

 

[Lucille]

There are grounds for defamation and invasion of privacy .

You absolutely did not know what you were talking about here. You started slinging words around without realizing that this forum is for people to bring accounts of their transactions and there is nothing actionable about giving an account of what has happened in a transaction.

He would have made things right with this customer if it seemed like the right thing to him..

You take the improbable stance of telling us exactly what this vendor would do and how he thinks. How do you know this? You are stepping into the realm of science fiction here.

That is where character comes in. I think he would fix it if the fault was his. I must admit though that it might take a few emails to get the issue resolved. He would probably appear defensive about my “accusation” against his product because he does take pride in the system he uses to make cages. .

No one should have to walk on eggshells in notifying a vendor of a substandard product and expecting the vendor to make good.
Buyers here work hard for their money, and there are vendors who make great cages and who are not difficult, demeaning and abrasive.

I also agree that some people don’t want to ever have a difficult cage vendor so they might want to pay more for a different cage..

I'm glad we agree. Although as competitive as the market is today, customers do not have to 'pay more' for a good cage.