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Bad Guy Urban Albino guarantee/worthless

S

sandnmyteeth2

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I purchased a snake from urbanalbino.com. The snake I received is not the snake I ordered. Not only is it not the snake I ordered it came in dead. I called Michael Castillo (owner of urban albino) and he requested that I send him pictures. I sent him some pictures. Now he is claiming that its not the snake he sent and he is not willing to replace or refund anything. I opened his package in the Fed Ex office in front of the clerk who witnessed that it was his package I opened. Even with a statement From the Fed Ex clerk that his package had a dead snake in it he is not willing to resolve it. This was my dream snake and I've been waiting years to get this snake. This has literally crushed me. Please beware if you are thinking of making a purchase from Michael Castillo AKA Urban Albino. I will post pictures of the snake I bought and the one I got. Thanks for reading this. Shawn
 

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That brought tears to my eyes. I love pieds and I would love to own one someday but I can't imagine how you feel seeing your dream snake like that. I hope you get your money back.
 
Shawn can you scan and show the Fedex shipping label/paperwork, and the signed statement of the Fedex clerk please.
 
sandnmyteeth2 said:
I purchased a snake from urbanalbino.com. The snake I received is not the snake I ordered. Not only is it not the snake I ordered it came in dead. I called Michael Castillo (owner of urban albino) and he requested that I send him pictures. I sent him some pictures. Now he is claiming that its not the snake he sent and he is not willing to replace or refund anything. I opened his package in the Fed Ex office in front of the clerk who witnessed that it was his package I opened. Even with a statement From the Fed Ex clerk that his package had a dead snake in it he is not willing to resolve it. This was my dream snake and I've been waiting years to get this snake. This has literally crushed me. Please beware if you are thinking of making a purchase from Michael Castillo AKA Urban Albino. I will post pictures of the snake I bought and the one I got. Thanks for reading this. Shawn
Click to expand...

That snake went through something fierce, as seen in those pics. How was it packed? Im curious to hear Mike's side... Is he aware?
 
I think a signed affidavit (statement) from the Fedex employee who witnessed a DOA is really all the evidence that is needed for a 100% refund. I really hope this gets resolved quickly to spare Urban Albinos reputation.......this is a very sad and frustrating situation to be in, good luck Shawn.
 
Magic Merlin said:
I think a signed affidavit (statement) from the Fedex employee who witnessed a DOA is really all the evidence that is needed for a 100% refund. I really hope this gets resolved quickly to spare Urban Albinos reputation.......this is a very sad and frustrating situation to be in, good luck Shawn.
Click to expand...

Disagree. Without supporting paperwork, one would not know where the package in question originated. There's no doubt there is A dead snake, but enough has to be done to show that this is THE particular dead snake that came out of a package sent by UA to this buyer.
 
Unfortunately, he's right. The pied in the photograph is not the pied you received. I've outlined the important differences in the picture below.
 

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That's horrible. Looks like that poor snake was literally crammed into that little container! :angry:
 
He is completely denying that this is his snake that came out of the box. I have read some great reviews on him, but whose to say what a person will do when something goes wrong. As soon as I figure out how to post any text messages I will do so. I can copy and paste any e-mails that were sent, but unfortunately for me most of this deal was done over the telephone. By the looks of this snake I honestly feel that it was dead before it was even shipped. I will dig up the KingSnake ad here pretty quick and post it here on this forum. I would love it if he would resolve this with me. This has been really heartbreaking for me. This would have been the prize to my little collection.
 
He is completely denying that this is his snake that came out of the box. I have read some great reviews on him, but whose to say what a person will do when something goes wrong. As soon as I figure out how to post any text messages I will do so. I can copy and paste any e-mails that were sent, but unfortunately for me most of this deal was done over the telephone. By the looks of this snake I honestly feel that it was dead before it was even shipped. I will dig up the KingSnake ad here pretty quick and post it here on this forum. I would love it if he would resolve this with me. This has been really heartbreaking for me. This would have been the prize to my little collection. Thanks, Shawn
 
I think this question was passed up, but has he been notified of this thread?

Can anyone verify that this is how he normally ships?
 
sandnmyteeth2 said:
Yes it is. and I do have text massages I will try to figure out how to post. I should be able to get the Fed Ex statement up later.
Click to expand...
Please take a picture of the shipping label and shipping paperwork and post it to show who sent the package.
 
If he says he did not send you the dead snake, and you say he sent you the dead snake, and it is not the one in the ad, the one in the ad has to be somewhere.

Dave
 
Here's a link to the ad: http://market.kingsnake.com/detail.php?cat=32&de=909709
I kinda get the impression from the ad, that the 3 pictures provided are supposed to represent the 3 different snakes he has listed for sale in that ad. He singles out the top snake as being sold (apparently to the OP here). The top two pics appear to be of the same animal. None of the pics match up to the dead snake.
 
Hello,

When he called me this morning telling he the PiedM10 was died, the 1st thing I did was apologize for that and told him that I would take care of it once I receive pictures showing he was died. I offered a Full Refund or re-placement with my last Pied Male (M8) that I have. I stand behind all my animals and I'm always there before and after the purchase. He called me ten plus times and I always answered my phone and spoke to him. He sent me via text msg these pictures that were not focused. He then said that he would get his son to send me pictures because he is better with a camera. He did, I called him back right away; and said that is NOT the piedm10. I said I would go home right away and check the last Pied Male that I have to confirm that I didn't ship wrong snake. I confirmed that I did ship the correct snake and I provided him with pictures of all four Pied males - M8, M9(not in ad sold at local show), M10 and M11 (see Kingsnake ad). I said that is not the snake I shipped you. I also took a current picture of my last Pied M8 in his tube and sent it to him. He then told me that he didnt receive the pictures. I resent each one via text msg one at a time. After that he did not call me back or response.

He then sent me the print out of the Fedex employee putting in a comment that the snake was died. I believe he left the Fedex Office switched out the pied male and went back in and said it was died. That snake that he is showing is dead is way more then 206 grams and way bigger then the pieds I have.

Again,
I told him that I would give him a full refund or exchange once he provides a picture of the snake died. He is a very smart guy and he is trying to get a free Pied Male. I've been around along time and I've never scammed anyone and never taken monies that don't belong to me. I take pride in my reputation and name.

Even after receiving the pictures of that Pied (not mean) I still answered my phone and still gave him the opportunity to provide me with a picture of the pied that I shipped.

I didn't hear back from him but around 1:52pm CST I received a email from PayPal that Shawn Paszkiecz has filed a claim dispute. I called Paypal right away and told them that he told me the snake arrived died. I asked him for pictures of the snake that was died. He sent me pictures of Pied but it was not the Pied I sent him. I offered to provide pictures etc. She said that she didnt need them because Paypal does not cover live anaimals. I've never had a dispute with Paypal before. I told her to notate that if he does provide me a picture of the snake I shipped I will refund him his monies.

Again, the pictures of the died snake he posted is NOT the pied male I sent him. It a different pattern and way bigger. His dead snake has a full white tip mine does not.


I use a 8x8x7 Superior Insulated shipping box. Heat Pak. vanilla/light brown packing or new paper that I line the interior inside with. The deli-cup is secured with black tape and there are air exchange holes all around the container. I tape all corners of the bottom of the box for more support against damage.

Michael Castillo
www.UrbanAlbino.com
 
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