Bad Guy DubiDeli - Live Arrival Guarantee??

[JCarter]

I'm not sure why you are calling JCarter pretentious. He just give this opinion on what he thought was the case. Sounds like you thought I said that but I didn't. That was someone else.

I asked for the first package back and you didn't send it to us. We ask, you said ok but no package came. We were going to reimburse you for the shipping cost which we told you. We took your word for it without proof of claim and sent you out another package immediately. To this point, we have no way to verify your claims that you were shorted or they were all DOA.

I don't see how I'm a bad guy here as you claim. We did everything we could to make this right without any proof of your claims.

I am JCarter. I wasn't calling myself pretentious. I was calling you pretentious for automatically assuming without facts that I had refused delivery after someone said that may have been what happened. That is textbook definition of pretentious, if you don't know maybe you should google it.

Yes you did ask for the package back to inspect it. I agreed to send it back at your expense. You never again mentioned it or made arrangements for me to send it back. You just shipped the 2nd package.

Email:
_________________________________________________________________
From: [email protected] [email protected]
To: [email protected] Robert Riesenman
Date: Thu, 22 Mar 2012 17:11:50 -0400
Subject: Re: Recent Order

We never even received this shipment. I think we just need our money back
and we will do business elsewhere.

On Sun, Mar 18, 2012 at 11:00 AM, [email protected] <
[email protected]> wrote:

> Yes. We can do that.
>
>
> On Sat, Mar 17, 2012 at 5:03 PM, Robert Riesenman <[email protected]>wrote:
>
>> Since they are all dead we can ship you out another order. I would like
>> to inspect the order. We will pay you to ship the product back to us. Can
>> you do that?
>>
>>
>>
>>
>> On Mar 17, 2012, at 1:37 PM, "[email protected]" <
>> [email protected]> wrote:
>>
>> > I ordered 1/4oz 1/4" on 14 March 2012. They arrived today at 4:20pm. I
>> opened the package and was pretty disappointed to say the least. Your
>> estimated count for 1/4oz 1/4" is 200 + over count. There are only approx.
>> 80-100. They all also arrived dead. Not a single dubia was alive.
>> >
>> > I tried calling the phone number listed on your website and got a
>> voicemail for someone named Susan Harrington?
>> >
>> > I appreciate your time and assistance in this matter.
>> >
>> > Jonathan Carter
_________________________________________________________________

Yes I did ask for a refund on the day they were supposed to be delivered...after the mail had ran. I asked. Then the next day, after still not arriving, I asked again but with a bit more conviction.

Now I am demanding. After seeing how you conduct yourself when faced with an issue and still not rectifying said issue, I am demanding a refund. I don't feel as though I am asking too much or being difficult considering you came on here and basically called me a liar for stating the facts. That is customer service at it's best right there.

 

[deborahbroadus]

Oh, scratch that question, I just realized that the seller averred that there was no need for one.....

 

[AGoodwin]

.....

There was no need for a heat pack in the package. As long as temperature is above freezing (which it was) they would be just fine.......

if that is the case, then why did you previously say

.....
we have no idea what happened (most likely froze due to cold weather sitting outside too long)........

 

[salottimc]

I can attest that all the tracking information stated was that it should have been delivered yesterday, but never was. This has happened to me with multiple packages. Depending on how lazy you postal service worker is, they noticed they forgot the package and figured they would deliver it today.

 

[dubideli]

Amanda, I was pure speculation on what happened. Without the package, I can't tell you want happen for sure. He said he would send it back to us and didn't. Since it is winter I drew a conclusion that it froze. Since the whole US is mostly cold I doubt it would be a heat issue.

Johanath, Chadharper was the one that suggested it was refused by receiver. That was not me as you keep stating. I choose the wrong name when I add to the quote. I know what pretensions means, thank you.

 

[salottimc]

Sorry, I read that wrong. It should have been delivered by the 22nd. I can honestly say, all my packages that were not delivered on the stated day, arrived the next day. Technically, they are supposed to come back to deliver it even if they forgot. Perhaps the driver though it was easier to toss it in the trash than to come back to your house on Thursday night

 

[Lucille]

Hi all. I am not really sure why Jonathan is so upset. If anyone reading this post has any thoughts on this matter, I would like to hear as I am at a loss.

He says he got a DEAD UNDERCOUNT and no replacement package.
You accused him of being a girl (a very nice girl, but still, that's sort of a strange thing to do to a customer)
You are giving him grief, when he just wants a refund.

Send him the refund now, your stock is dropping pretty fast.

 

[Willow]

This is getting pretty ridiculous. The 2nd package hasn't been delivered (the tracking proves that) That is not Jonathan's fault, and as a seller the situation needs to be taken care of. You can not demand the return of a package that Jonathan has not gotten. You should also not be using that as a reason to hold his refund.

Have you sent Jonathan a shipping label or a Fedex account # he can even send you the first box with? Since you keep saying you will pay for that part. I sure as heck wouldn't send it on my dime and hope you paid me back.

Paypal's policy is 30 days?? who cares!
The OP isn't working with Paypal, he is working with you. Using Paypal as a crutch to drag this out is pathetic.
You have accused someone who agrees with him to BE him, because apparently no one can agree with him without motives.
I love how you even tried to play it off as you being all cool and sniffing out the hooligans by stating that there is enough evidence the readers can make up their minds on it, like its SOOOO obvious Jonathan is posting as Amanda....

You are fishing for a way for it NOT to be your fault that Jonathan does not have what he paid for, instead of just fixing it!

I have a feeling a lot of people reading this will never want to work with you in the future.

 

[mb8159]

i'll tell you i've ordered from dubideli and never a problem and the overcount was very generous thank you dubi deli!!

 

[Lucille]

i'll tell you i've ordered from dubideli and never a problem and the overcount was very generous thank you dubi deli!!

I'm glad you had a good experience. But as has been said many times here, it is how a seller acts when there IS a problem that shows what kind of seller they really are.

 

[GreathouseFarm]

It appears to me from skimming over this that the seller is being perfectly reasonable. I not only order from Dubi Deli on a regular basis but I also sell feeders. If someone claims a DOA I require photos immediately and only replace the shipment not a refund. His asking for the original package to be returned (postage paid) shows that he is trying to learn from what happened to prevent it from happening again. He is not placing blame he is simply trying to sort out the facts. He has already sent a new package and the buyer should be patient and understand that none of us can control the USPS. I had a package ship from So Cal to arrive in So Cal the next day and it went to TN first! If you read in the news the PO is having horrible issues with sorting facilities etc... I think Dubi Deli acted fairly in this situation. If it was me I would not even have sent a second package without photo proof of the DOA. Why don't we all wait and reserve judgment until Monday when the post master can be contacted to find out what happened to this package.

 

[Lucille]

Why don't we all wait and reserve judgment until Monday when the post master can be contacted to find out what happened to this package.

Why don't you just let readers form their opinions when they have a notion. Replacement package aside, I'm still having a bit of a time understanding why the alleged count was half, the seller says weight not volume so that the same size critters had to weigh in twice as much for the 50% count to be valid.

 

[chadharper]

No, may have happened that way to you before, but I assure you I did not refuse delivery of the 2nd package. I did contact the PO today. They gave me a case # and said they would look into the matter. Very helpful, but at least they weren't as pretentious as you and claimed that I refused delivery.



If that was the case why wouldn't I just tell you that I sent it back? Why would I deny it and then ask for a refund if your demand is for me to return the 2nd package in order to get a refund. That doesn't make any sense does it.

And just to clarify, no, I am not posting as 2 separate people. Amanda just seems to have some sense to her.

And no, there were no heat packs in the 1st package.

I never said you refused delivery, I said it was my personal experience that that is what happened to me once prior. You can infer what you want to from my post but you are mistaken if you think I accused you of refusing the package.

 

[gymgirlx]

a picture of the exact count at this point would have gone a long way.

 

[JCarter]

It appears to me from skimming over this that the seller is being perfectly reasonable.

So in your opinion stating that someone is acting as someone else and accusing customers of outright lying is "perfectly reasonable"?

Why don't we all wait and reserve judgment until Monday when the post master can be contacted to find out what happened to this package.

In itself that doesn't sound too bad, but the way that Robert has handled this situation has made me not even wish to do business with him. Either now, by waiting, or in the future.

He is not placing blame he is simply trying to sort out the facts.

I seem to remember Robert saying "I'm really not sure why he won't accept the second package". Sounds to me like he's accusing me of not accepting the 2nd package. That was his 1st reply to the post, prior to Chad saying that may have been a possibility.

If it was me I would not even have sent a second package without photo proof

You're not the seller in this situation, Robert is and he never requested it. He sent the 2nd package without requiring it.

If you read in the news the PO is having horrible issues with sorting facilities etc

Ok, perhaps DubiDeli should choose a different method of shipping if USPS if having suck known issues. Method of shipping is an issue for the seller/shipper correct?

 

[AGoodwin]

I've seen that happen before, the status not updated. It was caused by a refused package and returned to sender...

To me it looks like you DID say that the delivery was refused. If that is not what you meant, you should have said that in YOUR experience, it was caused by a refused packaged.

 

[JCarter]

a picture of the exact count at this point would have gone a long way.

You are right and I wish I would have. DubiDeli and I discussed my returning the original package and I would have if he had made arrangements so I didn't worry about taking a picture. I still have all the dead roaches, but it's been a week since they arrived so it's kind of pointless at this time.

In the future I will make sure to take pics of any box opening though.

 

[JCarter]

4 pages of this all over a sum of $17. I'm not trying to be trivial as I can certainly live without $17, but now it's more the principle of the matter.

Whether I get refunded my money or not, I am glad that I brought this to the BOI to share what a experience I've had with DubiDeli. Who would've thought buying some roaches would be such an issue?

 

[chadharper]

To me it looks like you DID say that the delivery was refused. If that is not what you meant, you should have said that in YOUR experience, it was caused by a refused packaged.

"I've seen" infers my personal experience.

 

[AGoodwin]

4 pages of this all over a sum of $17. I'm not trying to be trivial as I can certainly live without $17, but now it's more the principle of the matter.

Whether I get refunded my money or not, I am glad that I brought this to the BOI to share what a experience I've had with DubiDeli. Who would've thought buying some roaches would be such an issue?

I am sorry about your experience. I purchased my roaches from The Roach Ranch and had a great experience. I would try them if you are looking for a new supplier.