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Bad Guy Be aware of Georgia Cricket aka Primeium Cricket

sfair said:
Hey Guy/Gals,

I anxiously waited on Sat and the order never arrived, I called Fed Ex on Sat Jan 4, and they had no idea where the package was. ON Tues Jan 7, the package arrived and everything was DEAD. 1,000 Crickets and 2,000 Superworms.
Click to expand...


If it was 2 day shipping, and it went out on Thursday, the package should of been delivered Monday, not Tuesday.. If I'm thinking correctly...
 
Haven't they violated their own TOS by shipping crickets/worms on a Thursday to Massachusetts using the 2 day shipping method chosen by Stacy?

It seems like that detail should be very important in this situation.
 
SofaKing said:
If it was 2 day shipping, and it went out on Thursday, the package should of been delivered Monday, not Tuesday.. If I'm thinking correctly...
Click to expand...

Yes, it seems it was delayed due to weather. From the seller:



Hi Stacy, unfortunately there is no guarantee to your shipment due to delayed weather conditions. We can not file any claims with Fedex when it is something out of their control.

You must ship Priority overnight to receive any guarantee, you shipped 2nd day. When temperatures are 30 degrees or below we will not guarantee anything, even Priority overnight. We do try and let our customers know this by putting the information on the front page. It is then up to the customer to make a choice knowing the information.
 
I filed a claim with FedEx for a 3 day shipping, I got it the 4th day. Maybe it's cause I'm good at arguing...

IDK, this just doesn't seem right, at all
 
SofaKing said:
IDK, this just doesn't seem right, at all
Click to expand...

I think if you were a cricket seller you'd be out of business in about a week if you refunded everyone who did not want to spend extra for overnight and took a gamble that the two day shipping would be OK and it wasn't.

I sympathize with the high cost of shipping.

I also think that customers know what their own weather is going to be like, and if it is freezing cold, why should the seller pony up out of his own pocket for the customer's choice of longer shipping in freezing weather, not only the cost of shipping but the cost of the deceased crickets when the shipping policy is clear and the policy was probably made with years of experience and dead crickets?
 
Your right Lucille, good point


This is the reason I try to stay away with shipping for anything living.... But when I do, it's Priority Over Night..

So it's clear, the 3 day shipping i did was for snake tubes... nothing living
 
lora01fl said:
Haven't they violated their own TOS by shipping crickets/worms on a Thursday to Massachusetts using the 2 day shipping method chosen by Stacy?

It seems like that detail should be very important in this situation.
Click to expand...

It's more like Stacy violated her right to live delivery guarantee. The company is willing to ship any way the client wishes. If the client does not choose overnight, there is no live arrival guarantee. Nor should one be expected in subzero temperature. It does look like the package was one day late, but we all know those crickets were dead long before Monday. No heat pack is going to work in negative temperatures.

Plain and simple, choosing 2 day shipping in cold weather voided any guarantees.
 
The OP lives in Spencer, MA and has mentioned she is on a bit of a budget. If anyone lives nearby and can donate some mealworms or roaches it would be a very good deed.
 
rcarichter said:
It's more like Stacy violated her right to live delivery guarantee. The company is willing to ship any way the client wishes. If the client does not choose overnight, there is no live arrival guarantee. Nor should one be expected in subzero temperature. It does look like the package was one day late, but we all know those crickets were dead long before Monday. No heat pack is going to work in negative temperatures.

Plain and simple, choosing 2 day shipping in cold weather voided any guarantees.
Click to expand...

I am not concerned with guarantees, rather the companies own policies regarding shipping.

I must be reading their shipping page incorrectly, because to me it reads that the company does not ship any way the customer wishes but will only ship crickets/worms out on Thursdays if shipped using FedEx Overnight Priority Air, or FedEx Ground shipped to Georgia, South Carolina, North Carolina and parts of Alabama.

No FedEx 2 day ground orders will be shipped on Thursdays according to the table on the shipping page.

Had the company shipped according to the policy *I think I am reading*, I would, without a doubt, agree with you, but their policy states they do not ship on Thursdays using the 2nd day method because of the risk of shipping delays and death.

Just to satisfy my own curiosity, would you mind directing me to where it says they will ship according to the customers wishes please?
 
sfair said:
Hey Guy/Gals,

Just wanted to give a review of my experience with http://www.georgiacrickets.com/. Also aka premium crickets. I have been ordering from them for almost a year. I placed a order with them on Jan 2, 2014, I requested extra heat packs and a phone call with the total.

Well they never called ( in which I was going to tell them to hold til Mon the 6th), things got busy here and I noticed that the order shipped. I anxiously waited on Sat and the order never arrived, I called Fed Ex on Sat Jan 4, and they had no idea where the package was. ON Tues Jan 7, the package arrived and everything was DEAD. 1,000 Crickets and 2,000 Superworms.

I have called Georgia Cricket 3 times and emailed them once and the response was that they were not going to do anything about it. Basically I am screwed out of $77.00.

I spoke with Fed ex twice and both times the guy I spoke with was very surprised that Georgia Cricket was not going to help and file a claim since it was Fed ex's fault for not delivering on time (that's what I was told).

Yes I know it was cold and yes maybe I should have overnighted it but from where I sit I have to make every dollar spent count and overnight ship is 60. dollars. I have always used the 2 day shipping without a problem and requested extra heat packs. My hubby's company only issues a paycheck on the last business day of the month so everything is budgeted.
I really expected this company to at least call me and help me out in some way. After I have been ordering from them for a long time and have never called them with a problem. I mean wouldn't you rather help your customer out and have them remain with your company then lose their regular business. It's not so much about the money but the lack of customer service.
.
Click to expand...

I do not post much of late these last 6 years or so, and have read every post. To the OP, I must lay all blame on you. You requested "extra heat packs" in the belief that such would somehow bridge the time of exposure for you to pay less for two day shipping. This is absurd, and completely on you, as it was your plan, in at least two ways.

1) You do not understand how heat packs work. By selecting 2 day shipping, you chose to have your insects delivered on Monday or later. You do not get Saturday delivery on two day shipping. "Saturday delivery" is the most expensive of the overnight delivery options, except early AM delivery. But you chose the discount "two day" option, and believed that extra heat packs would make it OK. Well, they don't ! Heat packs are rated by time. How long they are expected to last. You can have all the extra heat packs in the world. And they will all run out at the same time !! They also cost money to whomever pays for them.

2) You chose to go "cheap", as noted above. You chose 2-day delivery, under the grossly uninformed belief that requesting "extra heat packs" would make it all work just fine. You took the risk, and got burned, and now you come crying here saying you have been wronged !

To Lucille. You nailed it in every post by my reading. Kudos.

Again, to the OP. Were I the cricket shipper, I would have read your order exactly as someone who was willing to accept the risk of 2-day (as in business day ... look it up) shipping over a weekend. Did not work out for you. But to come here and blame Georgia Cricket is horse manure.
 
lora01fl said:
I am not concerned with guarantees, rather the companies own policies regarding shipping.

I must be reading their shipping page incorrectly, because to me it reads that the company does not ship any way the customer wishes but will only ship crickets/worms out on Thursdays if shipped using FedEx Overnight Priority Air, or FedEx Ground shipped to Georgia, South Carolina, North Carolina and parts of Alabama.

No FedEx 2 day ground orders will be shipped on Thursdays according to the table on the shipping page.

Had the company shipped according to the policy *I think I am reading*, I would, without a doubt, agree with you, but their policy states they do not ship on Thursdays using the 2nd day method because of the risk of shipping delays and death.

Just to satisfy my own curiosity, would you mind directing me to where it says they will ship according to the customers wishes please?
Click to expand...

What ? Look at your last line, that I bolded. You have confused the companies voluntary policies with what the customer has voluntarily requested, and paid for. I'll tell you what slick, you show me any company anywhere that has a specific stated policy that says "we will ship to the customer's wishes" ? Point being, that unless they state such, it is your point that they will ignore the customer's directions !! What they do is ship to what the customer pays for !!

They explain their policies and TOS, and then the customer chooses !! There was a chance that teh insects could have arrived just fine. And a chance not. The customer made that choice. Being not very bright is no excuse.
 
lora01fl said:
or FedEx Ground shipped to Georgia, South Carolina, North Carolina and parts of Alabama.

No FedEx 2 day ground orders will be shipped on Thursdays according to the table on the shipping page.
Click to expand...

That was from the Georgiacrickets.com website. The premiumcrickets.com website only ships FedEx Ground on Thursdays to Mississippi, Louisiana, and parts of Alabama.

No FedEx 2 day ground orders will be shipped on Thursdays according to the table on this shipping page either.

I have ordered from many reputable companies that hold orders until the following week if ordered too late to make the shipping cut off. This website indicates that they will hold orders that do not make their shipping deadline. They shipped this order anyway. While that probably would not have saved this shipment, it may have made it a true two day shipment rather than a five day shipment.
 
SofaKing said:
Does your point really need to come across with saying this?

I think we get what your saying with out it....
Click to expand...

Is that were true, this thread would not be here. Georgia cricket gave their customer exactly what they paid for. That Georgia Cricket could have chosen otherwise is not in dispute. It also does not matter. The customer made choices. They should be accountable for such.
 
So I don't understand that if the company said they don't ship on Thursdays, then how this is not at least on some level their fault. I get the going cheap on two day shipping being a problem, but I have had situations similar to this where I ordered and expected the company to follow their TOS and ship the following Monday and they held the shipment like they where supposed to and it worked out great. Maybe if the company had held the order, as their TOS says, the order would have arrived alive, not guaranteed, but still a better shot then having to survive a weekend.
 
Lucille said:
I think if you were a cricket seller you'd be out of business in about a week if you refunded everyone who did not want to spend extra for overnight and took a gamble that the two day shipping would be OK and it wasn't.

I sympathize with the high cost of shipping.

I also think that customers know what their own weather is going to be like, and if it is freezing cold, why should the seller pony up out of his own pocket for the customer's choice of longer shipping in freezing weather, not only the cost of shipping but the cost of the deceased crickets when the shipping policy is clear and the policy was probably made with years of experience and dead crickets?
Click to expand...

SofaKing said:
Your right Lucille, good point


This is the reason I try to stay away with shipping for anything living.... But when I do, it's Priority Over Night..

So it's clear, the 3 day shipping i did was for snake tubes... nothing living
Click to expand...

rcarichter said:
It's more like Stacy violated her right to live delivery guarantee. The company is willing to ship any way the client wishes. If the client does not choose overnight, there is no live arrival guarantee. Nor should one be expected in subzero temperature. It does look like the package was one day late, but we all know those crickets were dead long before Monday. No heat pack is going to work in negative temperatures.

Plain and simple, choosing 2 day shipping in cold weather voided any guarantees.
Click to expand...

You folks collectively nailed it. The OP tried to get over cheap. And now tries to use the BOI to extort retribution for their mistake. Only seen about 10,000 such threads here .................... :shrug01:
 
Pacman213 said:
So I don't understand that if the company said they don't ship on Thursdays, then how this is not at least on some level their fault. I get the going cheap on two day shipping being a problem, but I have had situations similar to this where I ordered and expected the company to follow their TOS and ship the following Monday and they held the shipment like they where supposed to and it worked out great. Maybe if the company had held the order, as their TOS says, the order would have arrived alive, not guaranteed, but still a better shot then having to survive a weekend.
Click to expand...

They don't say that they don't ship Thursday. It lays out conditions under which they guarantee Thursday shipments. If someone request, and pays for, a shipment outside of the normal recommended realm, why is it upon Georgia Crickets to modify their TOS ? There was a chance the insects would have made it OK. And a chance not. The customer took on that risk, in the belief that requesting "extra heat packs" would insure live delivery during a brutal cold wave.
 
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