Mark I do agree, I don't think that one bag is representative of the whole company, but I just don't know how that one bag got past quality control. It's the only bag we've had like it, but these weren't broken limbs. They were very clearly severed, one was decapitated, and one was cut in half. If you want me to post pictures I can, I just know that it was enough for me to DEFINITELY never buy from them again.
We also produce our own rats and have been for a while, the only reason I bought from them was to give myself some extra time to expand my colonies. Hopefully I won't ever have to purchase frozen from anyone again, but if I do it won't be rodent pro.