Thank you for your replies. I do not want to get into any kind of arguments. I know and am very familiar with faunas BOI.
I have, over the past year, sold thousands of dragons to people. Have i sold dragons that are too small in some peoples opinions? Yes
Have i sold dragons that I now believe in my own opinion were too small at times? yes.
Have I changed this to accomodate the size preference of the industry standards? I thought so
Do I buy and resell dragons from breeders? yes
People know what they are buying from me Ed when they do. Its not as if I am trying to sell/trade someone a hypo that doesnt have clear nails. They are aware that babies carry a higher mortality rate than juveniiles or sub adults because babies are more susceptible to things that can lead to death, where juveniles, and sub adults are able to fight things off way easier. The smaller the animal, the more chance something could go wrong, the easier they stress. People are also told if there is something that goes wrong, the guarantee period doesnt really matter as long as they are properly caring for the animal, and contact me as soon as a problem comes to light, or even think there is one. I understand this, just as they do.
I go off what the breeders tell me. If they are a month old, and 5+ inches, my personal opinion, and I am going off of experience here, is that there is a 95% chance of survival as long as they are above 5 inches. I see no difference in survival rates between 5 and 6 inch dragons. a lot has to do with the person it is going to. I find that about 75% of the people that have problems with dragons are not practicing proper husbandry practices that are clearly explained on my site. I now make 100% sure that every person I sell a dragon too has complete information, ways to get to the information, and I verbally tell everyone, if you do not contact me when you have a problem, and do not follow my care sheets, then you are not caring for the animal as I have suggested, or following my instructions, and this may void your guarantee. On the other hand, I also let them know, tihs is to avoid someone calling me up and telling me that their dragon has died and stopped eating 5 days ago(I consider this negligent to the animals welfare and well being). From my experience, it is usually something very simple you can change about its environment that makes the difference. I continue by letting them know that their dragon carries a 14 day guarantee period, however, if it is 30 days after purchase, and it is clear the customer is following the care instructions, and has contacted me for help. I have no problem replacing an animal if something unfortunately happens. I say this at least 50 times a show, and to everyone I speak on the phone and at the shows.
I have owned dragons for about 7 years now. I have made mistakes, including shipping ones, but without mistakes, I cannot learn from anything. I believe its what people do about fixing their mistakes and making their business practices(or person) better that makes the difference. People make mistakes all the time, and i think that needs to be taken into consideration.
I have no problem posting up the message that was left for me on 11/13 at apx 6:15(the exact time is posted in the email message I received from magicjack along with the date, and message length and the message itself).
Just a couple things that I would like to point out about that message.
In this message Angela clearly says that she has taken the animals to the vet, and her words "guess what, good news, my dragon has infection" "guess what else, good news, your dragon gave it to mine"
The dragon I sold her was never taken to the vet, which is not what I was told, thats why I owed her $ for the vet in their opinion. She clearly stated that my animal was taken to the vet, she told me this, and kept this impression almost the entire time(actualyl until I read it in their post).
how does she know this, if my dragon was never tested.
also, in the message that she left, where she didnt know she left it running for over 6 min, she tells me that both her dragons died(before she thought she hung up). She calls not even 15 min after her old dragon was brought to the doctor and treated (her receipt she posted to the net says she paid at 6:03, my message was left at appx 6:15, both on 11/13/09). so this means that the dragon my dragon apparently got sick, died within a 15 min period of leaving the vet.
she also says in her message while she is talking to anthony that the tests came back normal on her dragon, and that her upper airways were congested. This is what the antibiotic was for. This would indicate a Upper respiratory infection?
Angela states her full name in the beginning of the message and then calls Anthony by name later in the message.
I have done what I feel is appropriate in this situation. I have done everything that was asked from me under false pretenses. Now that I know the truth about the situation, would I still refund the 50 dollars, yes, but I wouldnt give an option of another animal.
I have tried very hard to become accustomed to the standards of the industry, but dealing with people that are simply unreasonable makes it very difficult, but it appears as if this is part of the trade.
Should I be contacting the vet to get some kind of documentation that i dont believe exists?
I have animals here that catch URIs and I treat them with heat, and if that doestn work, baytril. this is only for my adult and subadult animals. This occurs from my experience when they are either A. Gravid B. coming out of brumation(possibly in brumation) C. If a male has been breed crazy and wears himself down. It appears as if this is usually successfully treated by giving some more heat to the animal almost every time. They usually kick it on their own.
I do not have any babies that have URI and knock on wood, but havent had that as an issue. and the only experience that I had with a dragon under 8" catching a URI was during a shippment where I was to receive of a dragon I spent 400 dollars on, and it came in with it. However, the heat pack ran out before it was shipped because they used an 8 hour heat pack instead of a 24 hour.
today I am also going to go through and document all the emails and phone calls that were made and received by these two so I have them available to anyone that needs to see them.
I feel like I have gone above and beyond with this specific transaction, and as I try to any time a problem is brought up by a customer. I stick behind my animals, my guarantee, and the information on my site. I make this one of my foremost goals, and so far, with very few exceptions, this has proved successful.
