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4 heat packs in a box DEAD SNAKES whos to blame

Ok Im lost Mickey said there were 4 heat packs .....Alfredo wouldnt 2 of gotten them there safe ? I'm just asking because Ive put 4 into a box that size and It gets really hot after 3.5 hours :confused:
 
Indians scattered on dawns highway bleeding. Ghosts cloud the young childs fragile egg shell mind.
 
Hmm, four heat packs is a little extreme, IMO. The way I see it is like this: If it is so freezing cold that you feel that you have to use four bloody heatpacks to avoid the animals freezing to death then perhaps you should hold off on shipping for a few days. I know, I know..time is money...pathetic :angry:
 
First I mean Alfredo, not Mario a few posts back

Second, when I first called Alfredo I told him 3 heat packs were in the box. I thought thats how many there were. Then I dug through the box again, and found a fourth.

Well lets see Im in Omaha. I shipped 2 boxes full of ball pythons this week, both to NY area. My temps here, and there temps there were barely 40 during the day, and teens at night. I used two heat packs in both boxes. All snakes arrived safely.

I admit I wasnt at the shop for first delievery attempt. Would it have changed anything, I doubt it. What if the box had been lost, and not delivered for a second day, then it was my fault because it was lost? I did my best to get the box early. Ive tried to sit at the shop and wait for boxes I thought were coming, you know what happens 9 times out of 10 they werent even shipped that day. As I said I didnt get a tracking nubmer, I had no way to do anything about the box. You honestly think an extra couple hours in a box kills healthy emerald tree boas? Or isnt it just a bit more likely, that any amount of time in a box with 4 heat packs would be damageing to an animals health? I think the second is far more likely.

Its obvious we will no longer be doing business together. I guess Im sol, but others are warned.
 
KelliH said:
Hmm, four heat packs is a little extreme, IMO. The way I see it is like this: If it is so freezing cold that you feel that you have to use four bloody heatpacks to avoid the animals freezing to death then perhaps you should hold off on shipping for a few days. I know, I know..time is money...pathetic :angry:
I agree and Time may be money But dead Snake brings No Wompum Like I said I have a snake In fla waiting to be sent to me and sold to a local But the weather in NY is a little cold This week so Im willing to wait until the 0 temp warms Death of a snake is no option jmo
 
Ahhh.... now theres more to the story. See, always a bad idea to come to conclusions before hearing theo ther side of the story. If you know you have an AM delivery coming you should be there to accept it, assuming a live shipment will con at a certain time is not very intelligent. Alfredo is very specific about thier shippign details, and that shipments come next day AM fedex in most cases unless otherwise specified. Four heat packs seem a bit much, but it depends on the container and how it's been packed. We've never had a problem with packaging from Xtreme and have always been quite happy, but I'm sure Alfredo will go out of his way to make things right. I do believe the post here was VERY premature. You wrote it as if you had attempted to get some sort of refund and was denied. Posts like this on the BOI are usually a last resort to inform the public nothing was done or the seller refused to acknowledge the situation. this was not the case.
 
As you can see mikey has deceied to show that my prior assumption of him was correct... The thing is (even mikey himself) says he is "VERY VERY PICKY" ... And now that he claims to have lost so many animals in his first orders why did he drive all the way down here and spend the remainder of his $2,500 in cash here.... We must have had some really bad quality stuff to break your bank... Im not going to get into how many other people do not like or want to sell to him, not to mention that he never called nor complained about any of the animals he is now claiming to have been bad... As for the panther you are refering to, which you picked up directly out of a madagascar shipment and then drove it for who knows how many hours to deliver it on the side of the road in missourii, has been kindly worked out with the receipient(although that sale had nothing to do with me) who also didnt want compensation cause he knew the stress that chameleon must have gone through... And mikey knew very well we were shipping as he called to make sure, we got the beardeds and were sending him the emeralds... He never requested an AWB #


Alfredo Veloso
 
Chris sorry but your mistaken

I said this in the first sentence of the first paragraph of this post

"I got a box of 3 cb emeralds in the mail today fed ex. My shop does not open untill noon, but of course they tried to ship prior to that. My temps locally are 60 degrees. Once I had the tracking info (not supplied by shipper) I sent out to get the box. I was able to get the box at 3:30 today (same day, just a few hours late)"

I did not try and hide any facts from the start. The only thing I left out was the name of the seller. The seller came here and outed himself.

I started to thread to see if my thought that 4 heat packs killed the animals, held water. I then emailed Alfredo the thread so he could see what others thought of the situation. He decided to out himself. I would have taken my point and left it at that. I was hopeing the thread could be a mediator of sorts for the situation, nothing more.
 
Would 3 heat packs have gotten them there safe possibly, cold definately... Emeralds are not ball pythons and if they get a little cold bad stuff can also happen
 
I wonder what the Temp was in Omaha at 10:15 and what the temp was inside the box. I also wonder what the temp was outside and inside the box 5+ hours later.
 
So now Im picky to want non cooked snakes HUH

I never complained about the other orders BULL

I asked you in person what you do with pukers that keep puking. YOU YOURSELF TOLD ME YOU FREEZE THEM. I told you they were from you. I also called and complained on the first order about the uros tails, the size of the emeralds. You did say I could ship back, but as it was our first order, and I have a store to supply I bit the bullet. As you said Im known for being picky, gee must suck to expect the same quality as you supply in return.

Others dont want to sell to me fine, thats the way it is.

I spent the money at your shop, because I drove to florida to supply my store. Half way down I was informed that the shipment I was coming to pick from had been cancelled. I went to all the other importers before hitting your place. You did have the biggest selection.

Why didnt I post your name to start, look above and see why. I know you have the animals I will need to supply my store. Why did I drive to florida, to try and get the quality I feel my customers deserve.

Now Im a bad guy for driving to florida to try and save us both headaches like this. Whatever man. You guys are all the same man. Its always the buyers fault, unless your the buyer. Funny you had no problem with my shipping the beardeds to you guaranteed by 3:30, when I mentioned I did that to save a measly 7 dollars you made ZERO COMPLAINTS. Sure had they died I wouldnt have been paid. But I get your box by 3:30 on the day it was scheduled to be shipped, and its my fault.

Hell I could have sold thoose dragons for cash to many other people. I sent them to you to try and build a relationship for the future. I ordered the emeralds, cause honestly there were the only thing at your place that I knew I would get the quality I wanted without picking it myself. Figured it was a "safe" order.
 
Xtreme Reptiles said:
Would 3 heat packs have gotten them there safe possibly, cold definately... Emeralds are not ball pythons and if they get a little cold bad stuff can also happen
Ok Alfredo thanks for clearing that up for me and thanks for coming out as opposed to your your name being tossed out there waiting you to respond I respect THAT
 
That’s why many TOS (mine included) state that live arrival is guaranteed only IF the recipient signs for the package at first attempted delivery. Mickey was not there, his fault. We cannot be sure if the snakes would’ve died had he been there to receive them at 10 am. As for the 4 heat packs, yes, they seem a little bit too much. But I think that they don’t bare a lot of relevance in this case. Why? Because Alfredo’s TOS clearly state, and I quote:

• Live arrival guaranteed.
-DOA's must be called in ASAP and verified by Xtreme Reptiles employee.
• 5 day health Guarantee on all animals.
-All animals will be replaced or credited on next order.

Alfredo, you are clearly stating you guarantee live arrival. No ifs or buts. You forgot to include that little clause (which I’m pretty sure you will add in the future) that the buyer “must be there to sign for the package at first attempted delivery”. You guarantee live arrival, you have no disclosure on carrier delays, and you do not specify critical high and low temperatures under which you cannot be held responsible.

My opinion is that Mickey should have been there. But I also contend that 4 heat packs were probably too much. Enough to kill them if the package was opened at 10:30? We don’t know, and the fact is that one of them barely made it alive so they might have survived.

But Alfredo has a live arrival guarantee and if he wants to be taken seriously in the future he has to abide by it.
 
I have pics of the dead snakes, and box temps on the shop computer.

I took box temp pictures at 4 pm. On heat packs temps hit 112 degrees.

A few inches from heat packs (as all three were) was 94-96 degrees with the lid open.

With the box lid just creeped open, the temp was 88 degrees on the crack. So the ambient was at minnimum 88 degrees in the box. That was in my store with the temps approx 72 degrees on the floor.

The pictures were supplied to Mario, and the email was responded to with pretty much sol responce, prior to this post. I have thoose emails at the shop, but I cut and pasted them in the thread allready in the first few pages. The little one liners are all the responce I have gotten since the pics.

On the phone we both tried to seem like this could be worked out. The minute the pictures were sent out, the tone changed on the emails. Again I did not "out" Alfredo here. I wanted others opinions whom had nothing to gain from the situation. I emailed Alfredo after posting, with a link, and left it at that. I planned to give it a day or two and hope Alfredo would contact me.

Am I picky, YES. But again is cooked being picky?
 
First of all with dealing with ANY WC's you want to be VERY picky... if you arent... well your crap is gonna die
secondly 4 heat packs on emeralds? come on? im sure florida is fairly good temps and if you would have checked even forty at mickeys does not warrant 4 heat packs. you should know that... i wouldnt have even shipped balls or corn snakes with four heat packs. the pint of the heat pack isnt to give it similar temps to what you would be keeping it an in an enclosure. they are in there to keep it from reaching too low... those snakes were probably dead halfway through the entire shipping process... so thre hours regardles wouldnt have mattered either way
 
Oops, ALFREDO, again with the name thing.

Again I accept that I should have been there. I will be honest, in the past I have generally had them send the package next day saver, but this one slipped.

If the day was cooler, or warmer I wouldnt have even called Alfredo. Had there been 2 or less heat packs in the box, I wouldnt have even called Alfredo.

Could I controll the fact I wasnt at the shop for delivery, YES

Could I controll the fact that there were 4 heat packs in the box, NO

Thoose are the facts, read them as you like.
 
4 heat packs would have added an additional 60 degrees to the temps. 15 degrees per pack right? Unless you are shipping from Alaska to Alaska, that is too many. Heat packs seem to be at their warmest within the first few hours, IMO, so the snakes would have overheated at that time. Not in the few hours between delivery attempt and actual delivery.
I could be wrong as I am only learning about heatpacks and shipping with them.
 
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