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There are other issues, that could be addressed, but, for now, I will address two.
1. Unless you have a TOS that is available for public viewing (which it appears you do not), which states that there is a 25% non-refundable fee, OR unless you told the customer, prior to payment, that there is a non-refundable fee you are not entitled to keep 25% of the customer's payment. You must refund in full.
2. Live animals should always be shipped via overnight shipping (next day delivery). Never ship any live animals via 2 day or longer!
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