I received my order today at approximately 9:30 am.
Upon opening the package, there was newspaper to keep the cups from rolling around, but no real insulation. There was a heat pack but it wasn't putting off any warmth. Considering the USPS delivered it a day late, I don't think that CNS is responsible for it.
Opening the cups- I ordered 1- 30 count cup, and 2- 15 count cups.
The 30 count cup had 12 DOA
and 20 live. (cap provide pics if anyone wants them)
The 2- 15 count cups had a slight over count, with only 1 DOA.
One set of the 15 are MASSIVE and I'm VERY happy with their size.
The other set of 15 are considerably smaller, but that will work well since I only have one animal to feed. Feed of the big ones first and let the others grow.
Unless communicating via facebook, I didn't get any response to inquiries other than telling me how much money to send through paypal.
Overall, it wasn't a splendorous experience, but at the end of it I am satisfied for the price. I won't be complaining to the company since the TOS states they aren't responsible for any losses if delivery is delayed. And ordering at this time of year, I knowingly took that chance.
I would order again, but maybe when weather is warmer and it isn't a holiday.