Debra Dillon of Camlon Reptiles (Bad Guy)

[liquidleaf]

Sorry, "misunderstood" should be "misunderstanding" in my second para.

 

[ByRandom]

Wasn't this Potential Customer Service? He (Jason) keeps going on and on about how bad the customer service was. He wasn't a customer. He hadn't purchased anything from them, yet.

I don't think that they overreacted at all. If someone had implied that I was intentionally overcharging them for shipping, I would take it offense to it. It would be comparable to someone calling you a scammer, liar, and thief.

Just because you didn't get the animal [insert your way], Jason, that doesn't constitute a bad person.

 

[Jim O]

Better get that eyeglass prescription checked. It says "My 2 cents" right there.

http://en.wikipedia.org/wiki/My_two_cents_(idiom)

"My two cents" and its longer version "put my two cents in" is an American idiomatic expression used to preface the stating of one's opinion

Ahhh Jamie Jamie Jamie...your post was taken by me as your "2 cents" but that sentence read as a statement of fact to me. Many apologies if that was not your intent.

 

[jglass38]

Ahhh Jamie Jamie Jamie...your post was taken by me as your "2 cents" but that sentence read as a statement of fact to me. Many apologies if that was not your intent.

Let me reword it since it has caused such confusion:

In my opinion, the right answer was, "those are my shipping charges. Let me know if you are still interested." Just my 2 cents...


My multitasking must be rusty...I used to be able to convey my feelings in a clear and concise fashion and pretend to work at the same time. I guess I will need to give one up.

 

[jason@beardeddragons]

Not at all - and if you have a question regarding shipping price or would like to negotiate it - it is absolutely within your rights as a consumer to ask - but he didn't ask - he submitted an implication of impropriety.

Actually I said that I would use Delta Dash if she charged the same for both. I said that if they were the same I would use Delta, if fedex was cheaper I would use fedex, simple enough. No reason for being thrown out of the place for asking a simple question politly.

 

[jason@beardeddragons]

Unless, you offer USPS like the thread starter here, the 75 dollar charge for shipping is nothing.

I have never shipped any animals through USPS where you came up with that is beyond me. I ship my other non animal product through USPS and only use UPS next day air for animals. Thanks for your interest in this thread.

 

[jason@beardeddragons]

Like others have said, This is Not cause for a BOI thread.

Now, on a side note.

EVERYONE TAKE THIS AS A CLEAR EXAMPLE. IF a seller will NOT provide you with SIMPLE things such as pictures when you ask, or ANY other type of info, it is in YOUR best interest to avoid the sale and find another person to purchase from.

Making a thread like this will guarantee that you will NOT get the animals, you might have gotten if you straightened things out through email, and accepted those peoples prices. 75.00 for shipping for a 15 and 16 inch dragon sounds pretty darn fair. they cant curve around inside a deli cup like a snake you need to remember.

Great points, very impartial and insiteful. Thanks for your interest in the thread

 

[jason@beardeddragons]

Not worthy of a BOI thread at all but the seller was the first to overreact. She could have answered the question by politely telling the buyer that those are her shipping charges and she can't go any lower on them. Then it would have been up to the buyer to decide whether or not he wanted to pay those prices. If a buyer can't ask questions without a seller reacting as if they had been attacked, I see that as an issue.

exactly what I was thinking, and great point

 

[jason@beardeddragons]

Jason,

First, sometimes someone cannot get to their email for a couple of days. What if a baby is sick and lands in a hospital?

Second, and more to the point, your original email was sent on 6/11 and you two exchanged several emails over 6/11-6/12. It seems that she was quite responsive to your questions at first. Seeing as you posted the thread less than 48 hours after her second to last email (you didn't post the time of the last one) it seems that you have exaggerated a bit.

As for her charges, well no, she does not have to "be ready to defend her actions". When I order from a company online I don't insist that they "be ready to defend her actions". Why should she? She told you the price. You could have made a lower offer on the animals to offset the perception that the charge was too high, or made an offer for "$XXX.yy shipped". That's standard negotiation. But accusing her of ripping you off on shipping, which is essentially what you did (in perhaps somewhat nicer words), did not sit well with her. Did she overreact to your comments? Yes, a bit. Did you overreact by bringing it here and calling her a "Bad Guy"? Most certainly.

Also very insiteful and a great point, thank you for your interest in this thread

 

[Dennis Hultman]

I have never shipped any animals through USPS where you came up with that is beyond me. I ship my other non animal product through USPS and only use UPS next day air for animals. Thanks for your interest in this thread.

Your site.

We guarantee live delivery of every bearded dragon sold! We ship using either UPS, FedEx, Airborne Express, or USPS overnight delivery. We guarantee that the dragon you receive is in good health as long as you are there to accept the package on the first delivery attempt. We guarantee that they are eating well and appear outwardly healthy upon shipment. This is the best guarantee available and takes all the worry out of purchasing a bearded dragon directly from a breeder. Please help us stop the animal abuse which occurs at local pet stores around the country because of untrained employees and substandard lighting for reptiles. I have witnessed many very sad instances of malnourished or even dead bearded dragons in the cage at the pet store and the workers say it's healthy. By purchasing directly from a breeder you assure that your bearded dragon lives in the highest quality environment from the UV Lights to adequate dietary supplementation. I spend a lot of money to assure that our bearded dragons will grow into healthy adults. Sex is a best guess on babies and juveniles and not guaranteed unless stated. Keep in mind that we are 95% accurate in sexing young dragons, but every once in a while there are dragons that surprises us and develops late. With adults the sex is always guaranteed. Should some unforeseen circumstances occur notify us within 24 hours of delivery. Notify us immediately if there is a problem. If notification does not occur within a timely manner after delivery it will be at our discretion to decide how to resolve the issue. We ship using professional packing materials, including heat packs or cold packs depending on thweather. Terms are subject to change without prior notice. No stated or implied guarantee other than written guarantee above. No returns or refunds. Please see Shipping info by clicking the link below.

You mention dragon in the sentence before and after the statement. No mention of supplies or other.

 

[jason@beardeddragons]

Jason, I don't want to take sides here but you could replace the words "business owner" with "potential buyer" and one might think that you were describing yourself.

You are correct, I overreacted. But my choices were be discriminated against and "pick up my teeth and go home" or do something to correct the wrong that was done to me, in my oppinion of course. I chose to stick up for the other customers of Debra who don't know where to post these kinds of issues. Many people would just say, oh well guess I will get them somewhere else...but where does that leave the industry as a whole. If people know that their actions may be public they will have better customer service wich is good for everyone. For those who say that this thread is Petty and not worth a thread, they why are we getting so many replies so fast? Beause it is a valid concern, and a case of poor customer service on the part of Debra period. Thank you for your interest in this thread

 

[Dennis Hultman]

Originally Posted by jason@beardeddragons
and only use UPS next day air for animals. Thanks for your interest in this thread.

If you only ship UPS then why would you accuse her of charging to much for using an certified FedEx account for reptiles and following all the rules for labeling their packages correctly?

I could venture a guess.

 

[jason@beardeddragons]

Attached find a copy of our Fed Ex charges from this year and as you can see we pay more than the $75 that I quoted Jason. We try to find a price just below the cost of what it runs to help defray some of the expense to the customer.

We appreciate all of our customers and appreciate the support of all the people who responded to this post. Camlon Reptiles has been in business since 1999 and we have always provided the best customer service possible and will continue to do so.

Regards,

Debra Dillon
Diana McCambridge

Camlon Reptiles

Debra,
You most likely use larger boxes than me with your snakes, if you had just said that is what I charge take it or leave it... I would have said "I'll take it" and gladly paid your charges. All I was saying is that if both delta and fedex are the same I will take delta dash, if fedex may be less expensive I will use Fedex. I truely intended no insult or offense with my question. Many others have pointed out your side of how you took my question and make a lot of sense to me now.

However I sill feel that you didn't need to throw me out of your store so to speak. It is as if we are on the TV show Sienefeld and your are acting like the "soup nazi" (or dragon nazi for lack of a better analogy) when I ask a simple common question that I didn't fraze a well as I could have, you yell "NO DRAGONS FOR YOU!!!"

This is unfair and I assume that I caught you on a bad day beause everyone I talk to says their past dealings with you have ben posative. None the less if you would have take my money I would have gladly paid your full shipping rates and got the Delta Dash delivery. No head aches or difficult customer here, I am as easy going as they come beleave it or not (I suspect you will do the later...lol) I buy from many people in the dragon industry and all of them like me...ask around if you like. Why is this, because I try to be fair to everyone and treat customers as I would like to be treated. This may lead to me expecting the same level of customer service I give to my customers. As I am finding by the other people saying that they would refuse service to me also, not everyone knows the meaning of customer service. When I buy dragons I expect the animal pictured at the price offered period. Yes, I made a mistake in asking what I did about the less expensive Fedex rates. I did so because I only pay $35 to ship overnight to CA and $45 or so to the East Coast. I didn't intend to affect your ego or insult your business choices for shipping, I assume your snakes cost more to ship than my dragons. With that being said, you should have told me it costs $75 take it or leave it, as many here have suggested. I know in my heart that in the future you would react different if someone else asks a similar question again, and that is good enough for me.

 

[jason@beardeddragons]

I don't know if I can entirely agree with all of you. I mean I certainly agree that it may be blowing the situation out of proportion to have this on a BOI thread where you expect to hear about broken lamps, dead animals, or stolen money. However, I think Jason has a valid point even if he did exaggerate it a bit. It's true that a seller has a right not to do business at any point. However, having a right to do something doesn't make it good business practice. I've had people tell me that the animal in question was mine and then while we're arranging shipping they sell it to someone else who can pick it up. Well that's easier and that's they're right. But at this point I may have gone to some trouble to make the money available and have a day off to receive the shipment during the week so it's certainly inconsiderate of a customer they've made an agreement with and it's not a good way to make a good reputation.

Even if the shipping costs are totally valid as they seem to be any seller should expect some questions about breaking down their costs to reflect where they're coming from. Jason did not ask in a rude way. He simply didn't understand why it would cost that much. I have certainly asked sellers why a charge was particularly high if I thought it was and if they had a good reason (ie really packing an animal well) there was never a problem. Every buyer has a right to ask exactly what it is they're paying for as long as they do it in a courteous manner and if you as a seller aren't willing to explain that to them you don't really have any business being a seller.

Excellent point and thank you very much for being the voice of reason to all of these posts from Debra's friends.

 

[jason@beardeddragons]

Wasn't this Potential Customer Service? He (Jason) keeps going on and on about how bad the customer service was. He wasn't a customer. He hadn't purchased anything from them, yet.

I don't think that they overreacted at all. If someone had implied that I was intentionally overcharging them for shipping, I would take it offense to it. It would be comparable to someone calling you a scammer, liar, and thief.

Just because you didn't get the animal [insert your way], Jason, that doesn't constitute a bad person.

Well she didn't handle this situation like a professional businesperson that is for sure. Read the emails I didn't insult anyone, only specified my preference for delta if the rates were the same or Fedex if they could be cheaper, that is all. If she read it a different way then she made the mistake. Would I insult you and then say "Thank you very much and have a great day!" I think not, it is called "contect clues" and there were pleanty of them. If you read our email trail everything was great until my one comment on shipping. Although I disagree with your oppinion I respect your giving it as it adds to the quality of this debate.

 

[Dennis Hultman]

Excellent point and thank you very much for being the voice of reason to all of these posts from Debra's friends.

I don't know Debra. Trying to minimize the statements of others by suggesting we are all friends of hers is just as ridiculous as you starting this thread.

 

[Jim O]

I don't know Debra. Trying to minimize the statements of others by suggesting we are all friends of hers is just as ridiculous as you starting this thread.

I don't know her either.

 

[jason@beardeddragons]

Interesting enough the thread starter also charges a flat fee on his website. The only difference is the amount of the fee.





I agree this isn't a BOI matter but I'm inclined to disagree that she comes off that poorly in this non transaction. My answer would have been to explain my charges and perhaps state something similar "those are my shipping charges. Let me know if you are still interested" but I also will not assign blame to someone who refuses to do business with someone if they choose not to entertain hagglers.

If anything the thread starter has shown by his statements




that he made accusatory statements that she was charging to much and that he is entitled to do business with her regards if she wishes to sell to him or not. .




Defend her actions? Against what? I will not sell to many people. No transactions took place. She has no need to defend anything here.



Paraphrase- "I'm being discriminated against! Someone will not sell to me!" What a load! I'm so tired of self-centered, I'm entitled to everything crowd.

Lets see how you feel when Safeway throws you out for asking when they close!

 

[jason@beardeddragons]

Your site.



You mention dragon in the sentence before and after the statement. No mention of supplies or other.

point taken, however I have always used UPS besides a run with Fedex for a few months.

 

[Ed Clark]

Jason, this should not have been posted on the BOI!

You were not discriminated against. and there was nothing done wrong to you. the seller decieded she did not want to do business with you and thats within her right to tell you that.

You are not the spokesperson for the entire Reptile industry, and this thread is very petty and to label a person a bad guy for this is just wrong.

You are correct, I overreacted. But my choices were be discriminated against and "pick up my teeth and go home" or do something to correct the wrong that was done to me, in my oppinion of course. I chose to stick up for the other customers of Debra who don't know where to post these kinds of issues. Many people would just say, oh well guess I will get them somewhere else...but where does that leave the industry as a whole. If people know that their actions may be public they will have better customer service wich is good for everyone. For those who say that this thread is Petty and not worth a thread, they why are we getting so many replies so fast? Beause it is a valid concern, and a case of poor customer service on the part of Debra period. Thank you for your interest in this thread