Debra Dillon of Camlon Reptiles (Bad Guy)

[nora]

the deal between debra and jason is just of those situation in which jason shouldve said "screw it" and move on and try to find a "better deal".. He is by far not the first nor last person to have been treated so "rudely" it happens on a daily basis, and people need not to get so offended.

But keep in mind, its not how something is said that can be taken the wrong way.. it's what is said.

 

[Rainbowboaman]

Let me give you my experience with Debra. I made an offer on a group of 4 Salmon boas including shipping thinking they would be about $75.00 to ship. She called me back & we did the deal. I got the snakes in & they were MUCH larger & even more impressive then I was expecting . They arrived in a 24x14x16 insulated box. The shipping alone was well over $130.00 but she ate it to get the snakes here safely. As for customer service I would say she is one of the best I have ever dealt with, She even offered to help me if I ever needed to get info & paperwork to export & was a joy to talk to. To me this doesn't belong on BOI.

 

[Dennis Hultman]

Lets see how you feel when Safeway throws you out for asking when they close!

Believe it or not, you are not entitled to shop at Safeway either. If they don't want your business, go somewhere else. I know it is hard to believe but their is no law that states you must provide service (buy, sell, interact) with jason@beardeddragons.

A better analogy would be if I owned a corner market store and you came into my store and accused me of charging to much and ripping off my customers. I may take the time to explain to you why my prices are what they are or I could send you packing for calling me a thief.

 

[jason@beardeddragons]

the deal between debra and jason is just of those situation in which jason shouldve said "screw it" and move on and try to find a "better deal".. He is by far not the first nor last person to have been treated so "rudely" it happens on a daily basis, and people need not to get so offended.

But keep in mind, its not how something is said that can be taken the wrong way.. it's what is said.

My question or statment about shipping was not ment as an ambigous statment, I was saying, if delta is the same do that, if fedex is less do that. I know that delta dash is more expensive than Fedex so it seemed odd to me that she charges the same for both. My question was aiming to negotiate for what I thought was the actual shipping charges instead of a flat fee. If people who live in the Northwest ask me about discount shipping because we live close I get an actual quote from UPS and charge them that rate...seems fair to me. That is what I wanted Debra to do and she flew off the handle with her "you don't need to call for the dragon" attitude, which was completely uncalled for. Thanks for your oppinion, even though I disagree your stating your oppinion increases the validity of this debate.

 

[jason@beardeddragons]

Let me give you my experience with Debra. I made an offer on a group of 4 Salmon boas including shipping thinking they would be about $75.00 to ship. She called me back & we did the deal. I got the snakes in & they were MUCH larger & even more impressive then I was expecting . They arrived in a 24x14x16 insulated box. The shipping alone was well over $130.00 but she ate it to get the snakes here safely. As for customer service I would say she is one of the best I have ever dealt with, She even offered to help me if I ever needed to get info & paperwork to export & was a joy to talk to. To me this doesn't belong on BOI.

I wish I had a happy story of how she treated me great, but she didn't. I am glad you got awesome boas and like Debra, I truely wish I had the luxury of liking her because she delivered the animals she promissed. But she didn't and won't, so I don't blame you for liking her, don't blaim me for not, she did me wrong and I will never do business with her again. Further more if anyone comes to the BOI and searches Deb they will find both sides of her policy and an honest and forthcoming debate on this issue. THis is great for everone and gives the customer the information to make an informed decision. Again I say, see how you like it when Safeway throws you out for asking what time they close.

 

[Ed Clark]

Jason, your wrong about delta dash being more than fedex, you can ship a large box coast to coast delta dash for around $80.00 try that with Fedex priority overnite, Fedex will cost in excess of $130.00

Most of us that ship reptiles absorb part of the shipping costs. I disagree with you wanting to negotiate the shipping costs. why would you even think about discount shipping when shipping live animals, I woud think you would want them in transit as less time as possible?

My question or statment about shipping was not ment as an ambigous statment, I was saying, if delta is the same do that, if fedex is less do that. I know that delta dash is more expensive than Fedex so it seemed odd to me that she charges the same for both. My question was aiming to negotiate for what I thought was the actual shipping charges instead of a flat fee. If people who live in the Northwest ask me about discount shipping because we live close I get an actual quote from UPS and charge them that rate...seems fair to me. That is what I wanted Debra to do and she flew off the handle with her "you don't need to call for the dragon" attitude, which was completely uncalled for. Thanks for your oppinion, even though I disagree your stating your oppinion increases the validity of this debate.

 

[Rainbowboaman]

Jason Couch "As now I have shined light on her business practices".

Jason,
You tried to low ball her on the shipping & when it backfired so you decided to get even in your own way. My question is, who really looks bad in this thread?

 

[Ed Clark]

She did not do you wrong! she decieded not to sell to you.

You said you will never do business with her again, are you delusional? she would not sell you anything. is there something else we should know about?

I wish I had a happy story of how she treated me great, but she didn't. I am glad you got awesome boas and like Debra, I truely wish I had the luxury of liking her because she delivered the animals she promissed. But she didn't and won't, so I don't blame you for liking her, don't blaim me for not, she did me wrong and I will never do business with her again. Further more if anyone comes to the BOI and searches Deb they will find both sides of her policy and an honest and forthcoming debate on this issue. THis is great for everone and gives the customer the information to make an informed decision. Again I say, see how you like it when Safeway throws you out for asking what time they close.

 

[hhmoore]

I know that delta dash is more expensive than Fedex so it seemed odd to me that she charges the same for both. My question was aiming to negotiate for what I thought was the actual shipping charges instead of a flat fee.

Delta Dash is not necessarily more expensive than FedEx - no matter how much you try to convince us of that idea. It will depend on the combination of distance, box size, and weight.
When somebody uses a flat rate for shipping, that means that everybody gets charged the same thing. The hope from the sellers' perspective is that they can offer a fair and competitively priced service, and come close to breaking even. Yes, there will be a few times that it is a poor deal for the buyer, but those are usually far outweighed by the times the seller eats the extra costs.
Maybe Debra was a bit abrupt in her response, but I agree with the consensus here that (at best) your attempt to request a lower price was poorly approached...and bringing it here - well, nevermind.

 

[Serafim]

My question was aiming to negotiate for what I thought was the actual shipping charges instead of a flat fee. If people who live in the Northwest ask me about discount shipping because we live close I get an actual quote from UPS and charge them that rate...seems fair to me.

Despite what you think is fair Debra believes her rates are fair. And in my opinion she can charge what she wants to charge. How did you get an exact quote for shipping/ I saw no mention of actual weight. What about the container itself perhaps she takes a little extra caution with her animals and added some weight to the package. Whatever the case she is justified in her rates. If you wanted to make the purchase You should have simply sent payment and been done. How much would you really have saved? Now you are out the dragon you wanted. And to make things look worse on yourself you create a bad guy thread. I have still yet to see anyone say anything even remotely close to Debra is a bad guy or Gal.....Howabout just sucking it up and moving on...

 

[BryonsBoas]

You are correct, I overreacted. But my choices were be discriminated against and "pick up my teeth and go home" or do something to correct the wrong that was done to me, in my oppinion of course. I chose to stick up for the other customers of Debra who don't know where to post these kinds of issues. Many people would just say, oh well guess I will get them somewhere else...but where does that leave the industry as a whole. If people know that their actions may be public they will have better customer service wich is good for everyone. For those who say that this thread is Petty and not worth a thread, they why are we getting so many replies so fast? Beause it is a valid concern, and a case of poor customer service on the part of Debra period. Thank you for your interest in this thread

What other customer complaints? YOUR IT or did you not notice? YOU have the ONLY complaint here. I think your soap box got a bit big for your britches.
Please , for the love of whatever GOD you choose, don't defend me from the GOOD GUYS.

Further more if anyone comes to the BOI and searches Deb they will find both sides of her policy and an honest and forthcoming debate on this issue. THis is great for everone and gives the customer the information to make an informed decision.

Did you type that with a straight face? The only thing anyone doing a search will find is some thin skinned guy complaining because he wasn't sold a dragon. OHHHH MY GOD WAAAAAA !!!!.

Thanks for your oppinion, even though I disagree your stating your oppinion increases the validity of this debate.

What world do you live in again? You have NO VALID POINT to begin with. If you wanted a debate this should have been taken to the Biz discussion forum.

 

[ravensgait]

Jason you must be up to about knee height now your post after post and thanking most the folks who post in your thread isn't helping you one bit.. Haven't you noticed that most here see this as a frivolous bad guy thread. Now I don't want to be Ambiguous so I'll state clearly what many have hinted at and others have out right said IE Your making yourself look far worse than Debra!! Ya got that now??

We have 3 pages(or more depending on your settings) of a BOI thread that should never have been started. You accuse Debra of trying to over charge you for shipping and wonder then why she doesn't want to do business with YOU.. Well heck I'd be a bit pissed at you too, some might say she over reacted a little where others will agree totally with how she dealt with you, to each their own.

Jason time to let this go and get those leg wounds you inflicted on yourself taken care of.. Your not doing anyone a service with this thread just a dis service to Debra and the folks who stumble upon this garbage. Randy

 

[Serafim]

Your not doing anyone a service with this thread just a dis service to Debra and the folks who stumble upon this garbage. Randy

To steal a phrase "Also very insiteful and a great point, thank you for your interest in this thread"

 

[kmurphy]

It appears Debra's initial reaction to Jason's "question" was correct. She's probably lucky she showed him the door.

 

[Griz]

THis is great for everone and gives the customer the information to make an informed decision.

I agree Jason. This thread has been great for everyone. Everyone but you that is. You, through your own efforts and ignorance in trying to deceive this board of your real intent, now have a whole list of people who will steer clear of you, both as a buyer and seller. Congratulations!

Griz

 

[nora]

As much as you'd probably hate to see this Jason.. But Debra's Pros are out weighing her Cons....

If she didnt want to sell to you, then suck it up and move on. You didnt like the way she treated you, then too bad. This is called business. It happens everyday. you didnt get what you wanted so you acted out so negatively. Seriously, the accusations and misinterpretations can be taken very loosely, but in all honesty, this was rather childish of you as a potential buyer. Its like a 5 year old crying to their mommy because the ice cream man wont sell him a Rocket Icepop for less that advertised.

Unless there was an actual transfer of funds, then neither one of you gained nor loss anything.. plain and simple.

 

[jason@beardeddragons]

As much as you'd probably hate to see this Jason.. But Debra's Pros are out weighing her Cons....

If she didnt want to sell to you, then suck it up and move on. You didnt like the way she treated you, then too bad. This is called business. It happens everyday. you didnt get what you wanted so you acted out so negatively. Seriously, the accusations and misinterpretations can be taken very loosely, but in all honesty, this was rather childish of you as a potential buyer. Its like a 5 year old crying to their mommy because the ice cream man wont sell him a Rocket Icepop for less that advertised.

Unless there was an actual transfer of funds, then neither one of you gained nor loss anything.. plain and simple.

I agree with you in reference to "neither one of you gained nor loss anything". I am glad that everyone joined in on the debate, and no Debra is not a cheat, steal, shipping padder, or otherwise. But she was rude and did something that I am sure no Large Business would ever do, only maw and paw shops would pull a stunt like that. I am used to giving my customers great service and expect the same in return. No matter if they have purchased from me before or not, I treat everyone great and answer all questions asked with integrity and respect.

Possibly I should have named the thread Debra Dillion rude guy or something, but the point stands that I am not happy with her. And I am sure she is not happy with me. By the way yes most say that this isn't worth a thread, however several people understand my frustration with Debra and sympothyse with my situation. That is a rounded even debate that covers all sides of the issues. There was no need to attack me, attack me for what? Because I expect people to be nice, well excuse me for wanting polite individuals to get my Money when I buy something. If you all look in your hearts and put yourself in this situation, you would not be a happy camper either. Kill the messenger why don't you. I didn't say anything that wasn't true or slander her in any way. ONly stated the facts of the email in entirety and my oppinion of how she made me feel when she threw me out of her store. Seems like a simple enough complaint.

So Change the treat name to Debra Dillion or Camlon Reptiles (Rude Guy).

 

[Griz]

What's that saying "treat others the way you want to be treated?" Sounds like you got exactly that. I, as well as 90% of the others posting here, took the intent of your email as rude, which it probably was. She simply responded in kind and told you to take your business elsewhere. There was nothing wrong with what she did.

You, however, are a whole different story. The simply fact that your judgement is so lacking as to:

1) Start a BOI thread
2) Label it as "Bad Guy"

tells us a lot about you. Certainly enough information that most of us will think twice about dealing with you in the future. If you're going to blow something like this out of the water then what will your reaction be if the problem is actually legitimate?

Griz

 

[jason@beardeddragons]

What's that saying "treat others the way you want to be treated?" Sounds like you got exactly that. I, as well as 90% of the others posting here, took the intent of your email as rude, which it probably was. She simply responded in kind and told you to take your business elsewhere. There was nothing wrong with what she did.

You, however, are a whole different story. The simply fact that your judgement is so lacking as to:

1) Start a BOI thread
2) Label it as "Bad Guy"

tells us a lot about you. Certainly enough information that most of us will think twice about dealing with you in the future. If you're going to blow something like this out of the water then what will your reaction be if the problem is actually legitimate?

Griz

When people have "Legitimate" problems like dead animals or broken lights. Most business will and should handle things amicably. I just said it should have been a (rude guy) thread not a bad guy thread. If my judgement is so lacking then why do all these customers say great things about me?

got my baby dragon on Tuesday, and as you guaranteed, she was happy and healthy. I was impressed at how mild tempered she was, even after a long trip like that!!! She let my pick her up, and wasn't scared of me at all, unlike beardie babies that pet stores try to sell. She also eats very well!! Thanks so much, she's very pretty. I'll be ordering from you again!


-Emily



Hi Jason,

The Beardies are doing great. They are eating and are just great. Thank you

Patsy

UPDATE:

hi just thought a would let you know the three snows I bought are doing great! I love them the male is 13 inch even with the tail nip and over 112 grams. he is so tame...will eat out of your hand. I can't thank you enough for breeding such high quality animals. thank you again

Patsy



Jason,
The dragons looked very nice, even after a long trip. They were also very active, which is also unusual after a long trip. They are set up, and in a 20 gallon tank together, for the first month. Then they will be moved.

As O now I am very please with Dragons, the way they were shipped, and you as a person. I am a pretty good judge of character, and was impressed by the way you handled everything.

Hey, the dragons should be great, I expect these three, to have a lot of potential, and I am thrilled to have more reds, that are totally different, and from different stock than what I already have. I need to start selling instead of keep buying. Yet How could I pass these up!

Thanks Again

Regards,

Bruce K.
www.Sunshinedragons.com




Dear Jason,
Thank you so much for having sent little Fred. He is alive and doing
well. He arrived this morning at 11am sharp. You have been a pleasure to
work with. If only more people were like you.
Thanks ever so much & take care,
Annemarie



Hey Jason, Just emailing you to let you know I received the dragon today. He is very beautiful & healthy. Thank you so much. I will be in touch with you when I want to get the snow dragon. Thank you again.

Gary A.



Hi Jason, She just finished shedding and looks great. Could you let me know where her parents came from? I just don't want to be breeding her with anyone to closely related. I will be building her new tank today so she will be living large by tonight. She is currently sharing a tank with my a baby male who is the same size but I am worried about nips. I do like your lemon fire dragons but I just bought a nice female yellow a month ago. I check your website a lot so I am sure to be buying off you again soon. Thanks again.....Russ



Hey Jason,

She's arrived and she's beautiful and soooo red! She ate well soon after she arrived. I put her in with the other 2 babies. She is smaller. She is keeping a few inches away from them. They are ignoring her. I will watch them for a few days and if necessary, get her her own tank. I think she may do fine though. Thanks so much again! Btw, do you have photos of her parents online? Thanks...Kim




Jason,
She is beautiful! Arrived in great condition. I can't believe how cute she is. I am sorry I bought her for a friend.

Lori



Jason,

I got him and he's beautiful. Can you please give me his date of hatching? Thanks so much.

John

update: Jason,

just want you to know 2 1/2 weeks later the Red male is beautiful and healthy. Such a joy. Thanks for providing great service with a great animal!!!
--
John




Jason,

He's perfect! He was a little cold, and a tad dehydrated, but I fixed that right away and he perked right up. He's got a lot of friendly personality, he wouldn't let me put him down! He took water and a couple crickets just fine. And he's absolutely beautiful.

Thank you!

~Caitlin



Jason,

I received the blood girl -very nice and in excellent condition (feel free to use my comment for your website). I noticed you had a couple of Leucistic crosses planned. Do you have anything available now or in the immediate future? I am looking for a nice Het (or even Leucistic) female to go with my Het male.

Thanks,

Alison



Jason,

The dragons arrived this morning and they are beautiful. I have them all set up in their new enclosure and they are loving it. I threw some mixed greens in for them and they started eating all ready. thanks a lot. please let me know when you have new offspring. thanks again.

Jeff




Jason,
I received my dragon this morning and I am very happy with him. He is doing well in his new home.

Thanks very much,

Deby



Jason,
I enjoyed doing business with you and I am even happier now that I have my dragons. They are both sitting here taking a short bath before going into their new home. I am perfectly happy with them and I cant wait to see their color develop. Thanks again!

Kyle



Jason,
I did receive the dragons right on time. The two look great and are eating like champs. I am still looking for a good leucistic pair. Keep me in mind if you happen to come across any. Thank you very much.

Larry



The bearded dragon made it here today. I have been out of town today and just got home, so I only got a quick peak at him. He looks good so far. Please let me know when you get other nice dragons for sale. I am just starting to build up my collection and I really like all your dragons. There are only a few others on the web that I would consider buying from and I think you have named most of them already. Thanks again for the opportunity to purchase some of your bloodline,

Rick.





Jason,

The little kids arrived safely…immediately ate several small superworms, chasing them around. Thanks for such quick and safe arrival. I can tell they are used to human contact. They have not been afraid at all and like to sit on me and hold onto my hand when I try to put them down.

Sincerely,

Cheri



hi,

I just got them and put them in their new home. One of them ate crickets 5 minutes after I put him in so that was great and all of them were drinking. Thanks again for all your help and do keep me posted on your blood and sunburst dragons! thanks again. and have a great day.

Sincerely,

Andrew

 

[Jim O]

Jason,

You can post as many glowing emails as you like, but the measure of a "business-person" is how they handle the ones that go wrong, not the 99% of transactions that go right. That's why I made the point about you. You were too quick to come here and whine about someone who told you to take a hike after you accused her of padding her shipping charges.

If you don't realize by now that you are simply digging a deeper hole with each and every post that you make then you are even more dense than I had earlier suspected.

Be a man, apologize to Debra for starting this thread, and move on along.