Bad Guy ghanns cricket farm

[cjsreptile]

No, I wasn't kidding. You might want to familiar yourself with the rules of this forum

ive seen 100 page flame forums and you flag a post that contains information related to a post im talking about but allow the above comments attacking a handicapped individual whos posting about a valid issue

real nice

 

[Bobby Douglass]

ive seen 100 page flame forums and you flag a post that contains information related to a post im talking about but allow the above comments attacking a handicapped individual whos posting about a valid issue

real nice

Quotes from other sites aren't allowed. Just accept it and move on.

 

[Lucille]

handicapped individual

Why would you play that card? Is it relevant?

 

[Snake-Queen]

Why would you play that card? Is it relevant?

I couldn't tell you how many times, an OP pulls out the pity card & then whines when it doesn't get the response s/he wanted.

How's this, Chris, post with PUNCTUATION and we will take you seriously.
Post USABLE proof & we will take you seriously.

Chris, usable proof is emails, text messages and pictures (there are a few others but that covers the main ones). Posts from other forums are not.

 

[Lucille]

i feel horrible for my dragons for giving them that junk

my immediate concern was for the animal

I think this thread by the OP is a bunch of bologna. Dragons can eat salads, yet you are saying that you had concerns with these bugs, gave them to your dragons anyway, were so concerned for the dragons after you finished giving them bugs you did not have to feed that you could not take proper pictures (but were able to come here and complain).

Taking a step back and looking at this as a whole, this looks like a gimme thread.

 

[WebSlave]

your kidding me right? someone put an infraction down for showing the post i talked about?

Your getting an infraction is no joke. None of the mods will joke around with that function. We have pretty strict rules here and we try to enforce them. I strongly suggest that you learn and understand the rules before your thinking this is some kind of joke gets you in hot water here.

Evidence is not required, but it gives you credibility that will be otherwise lacking.

Anonymous third party quotations are not allowed. Statements made need to have verifiable ownership. Anything else is just rumor at best, BS at worst.

Profanity is not allowed (In case you decide to lean in that direction).

You are making serious accusations. We are serious about what we require here in order to allow you to make those kinds of accusations.

No this is not like other sites. And I like it that way.

 

[bloodybaroness]

I received an order of crickets from Ghanns on the same day you did. Similar with the exception of the order volume and I had no problem at all.

Are you sure it's the crickets that are the problem? Mine have been gobbled up by all my critters without any issue at all.

I'm not really sure I buy the whole "rancid cricket" deal.

 

[lauraleellbp]

Dude I can barely make heads or tails out of a thing you type here... and am very confused about your "rancid cricket" claim.

What did you gutload your crickets with before feeding them to your dragons? Did you gutload them yourself?

Were the crickets live or dead that you fed to your dragons?

[If you fed them dead crickets, no WONDER they threw them back up! o_0]

 

[J&J Reptiles]

One thing I did notice is that if you go to ghann's website and go to 1/4th inch crickets, put in you want 5000 it comes to less then he is saying he was charged with their "special" as I went straight to live crickets, with no actual proof of a picture with a bunch of baby crickets and a copy and paste of what he is saying the bill is it looks like its just someone trying to give Ghann's a bad name.

 

[J&J Reptiles]

My computer was acting a little funky, I found the special, my statement still stands on there is no legit proof.

 

[Will0W783]

I too couldn't understand the OP's original post at all...I had to read through the rest of the thread to figure out that he was saying his dragons would not eat the crickets. I originally thought he was complaining that the crickets ate each other and threw up. I have been accused of being a grammar nut more than once, but in my humble opinion, you should try to use intelligible writing and punctuation when you are going to be putting things up in a public place.

Also, over my years of being on forums, I have learned that you can usually tell a lot about a person by the manner in which they write. Although there are exceptions, people who make posts riddled with misspellings and poor grammar and no punctuation at all tend to be less than detail-oriented in other areas of their lives as well. If you can't take the time to formulate a decent online post when it takes barely a minute to spell check and grammar check, then how am I to believe that you have taken the time to research the animals you are keeping? How am I to believe that your husbandry skills are top-notch and that you keep your own collection clean? I am not saying people need to be perfectly well-versed to gain my respect, but I do expect people to at least make an effort. If you can't make an effort to communicate efficiently, then I can't make an effort to care about your complaints.

 

[hhmoore]

Well, it's pretty hard to say what is really going on, but

theres been a prior history with pinheads not arriving in packaging and i complain everytime and note it and also take pictures and all i asked for was a refund and got a attitude

While there may/may not be reason for it, this sounds like the never satisfied customer that companies dread...and that this one (Ghann's) has finally had enough of - the guy that constantly angling for a refund or replacement.

ive spent probly $500 in the last 6 weeks with having to replace orders almost weekly on 3 dragons

I don't keep dragons - never have (except at the shop, but that was over 15 yrs ago) - but that sounds like an outrageous amount of money to supply crickets to 3 dragons for 6 weeks...even if you paid out of pocket for replacements on every order, which seems pretty darned unlikely. Bearded dragon keepers must be made of money to manage that kind of food bill, lol.

Too many unanswered questions, in my mind, to give a lot of credence to this complaint....and, frankly, I don't even want to ask them because I don't want to struggle with trying to sort out the response.

 

[Neon]

All I have to ask is why are you ordering so many crickets for THREE dragons that you've spent over 500$ in the last two weeks???

 

[Snake-Queen]

I don't keep dragons - never have (except at the shop, but that was over 15 yrs ago) - but that sounds like an outrageous amount of money to supply crickets to 3 dragons for 6 weeks...even if you paid out of pocket for replacements on every order, which seems pretty darned unlikely. Bearded dragon keepers must be made of money to manage that kind of food bill, lol.

I can tell you this Harald, I have 13 adult dragons, 10 juveniles & 12 babies (currently), I spend about $450 in six weeks on crickets. For 3 dragons that is an amazing amount they eat.

 

[kerrek]

I had one exerience with Ghanns and it wasn't good. The main problem was customer service not the quality of the crickets. I had signed up for their breeder program and this was my first order. I was ordering some of the crickets for small chameleons and half of the crickets were too big and because of the size I got shorted on count. When I sent them an email about the problem they took awhile to respond then blamed me for not asking about the sizes running big, and for ordering to late in the week. Being it was my first order and they knew it, how the heck was I suppossed to know their crickets ran big? I figured if I ordered 1/8" and 1/4" that's what I would get. Also I ordered on Friday to ship on Monday you can't order much earlier in the week than that. Didn't have rancid crickets but the service was pretty poor.

RE: Cricket sizing wrong in my order‏


To see messages related to this one, group messages by conversation.

9/11/11
Derek Card
To [email protected]
From:

Derek Card ([email protected])
Sent:
Sun 9/11/11 2:23 PM
To:
[email protected]
Tammy

Its taken me awhile to respond to this because I was pretty irritated with the length of time it took for a response and the answer. I emailed you on a Thursday about my problems and didn't hear back until the following Wednesday. I understand you are closed Friday but not to hear anything for almost a week is pretty bad. And to be honest it shouldn't matter what the sizes are running if I order 1000 crickets of a specific size that is what I should get. If you can't fill my order with the sizes I order you should call me and let me know. Not to mention this was my first order with you, shouldn't the sales agent have warned me about the sizing? Also you suggest I order early in the week to avoid getting wrong sized crickets. If you would have checked my order you would have known that I placed this order on Friday to ship on Monday. I would think that is early enough. By sending me the wrong sized crickets I had to drive to a pet shop and get crickets because I couldn't wait to get more shipped to me. Which cost me time and money due to your mistake. Probably won't use you anymore for crickets no matter how GREAT the breeder program is. Because paying a low price for the wrong products ends up being more expensive when you have to go out and buy the right one.

Sincerely
Derek Card



--------------------------------------------------------------------------------
Date: Wed, 31 Aug 2011 10:43:13 -0400
From: [email protected]
Subject: re: Cricket sizing wrong in my order
To: [email protected]

Derek,

I apologize that some of the sizes were off on your last order. We are supplementing some of our sizes with crickets from another farm. Sometimes these crickets run large, sometimes small. When you place your order, please ask whether the sizes are running small or large for the week. The sales agent should be able to tell you the status. I would also suggest that you place your order as early in the week as possible. If you wait until Wednesday we may not have the sizes you need.





--
Regards,




Tammy Butler

Office Manager

Ghann's Cricket Farm, Inc.







Life is 10% what happens to you and 90% how you choose to respond to it....








----------------------- Original Message -----------------------



From: "Derek Card" <[email protected]>

To: <[email protected]>

Cc:

Date: Thu, 25 Aug 2011 07:19:34 -0400

Subject: Cricket sizing wrong in my order





I got my first order from you on Tuesday and 2 sizes of the crickets I got were not properly sized. I ordered 1000 1/8”, 1000 1/4”, 2000 1/2”, and 1000 3/4” the 1/2 an 3/4 were fine but the 1/8” and 1/4” were not. The 1/8” were really 1/4” and the 1/4” were 3/8”. Due to the crickets being sized wrong the counts were light especially on the 1/8”. I also had to go to a local shop to get properly sized crickets for my animals. I have 6-8 week old chameleons and anything over 1/8” is to big for some of them. I have attached pictures of the mis-sized crickets. Let me know what I need to do to get the sizing correct. My account number is .

Thanks

Derek Card

 

[bloodybaroness]

How is that poor service?

That email seems nice enough and honest. Plus they were offering helpful suggestions. I the only problem I see is maybe some of this could have been outlined on the site, but they are being helpful and offering tips on how to keep it from happening again. Maybe the response was a tad slow, but maybe they were looking into the issue, before leaping.

What's with all the impossible to please customers these days?

 

[kerrek]

How is that poor service?

That email seems nice enough and honest. Plus they were offering helpful suggestions. I the only problem I see is maybe some of this could have been outlined on the site, but they are being helpful and offering tips on how to keep it from happening again. Maybe the response was a tad slow, but maybe they were looking into the issue, before leaping.

What's with all the impossible to please customers these days?

If that's what you consider good customer service remind me not to business with you. I was placing my 1st order with them they should have let me know about the sizing because I told them I was feeding small chameleons. They didn't respond to my email for almost a week and because of their error I had to drive 80 miles round trip to get appropriately sized crickets. I also paid for a 1000 crickets and because of them sending oversized crickets the count was way short. She didn't offer to replace the shipment she told me that I need to check on sizing before ordering and order early in the week. Exactly how was I to know this their website is very specific on sizing as was I when I ordered. She also told me to order early in the week so the cricket sizing would be better. She obviously never looked up my order because I placed my order on Friday to ship Monday. How exactly could I have done more to get the right order as a new customer?

 

[Willow]

--------------------------------------------------------------------------------
Date: Wed, 31 Aug 2011 10:43:13 -0400
From: [email protected]
Subject: re: Cricket sizing wrong in my order
To: [email protected]

Derek,

I apologize that some of the sizes were off on your last order. We are supplementing some of our sizes with crickets from another farm. Sometimes these crickets run large, sometimes small. When you place your order, please ask whether the sizes are running small or large for the week. The sales agent should be able to tell you the status. I would also suggest that you place your order as early in the week as possible. If you wait until Wednesday we may not have the sizes you need.





--
Regards,




Tammy Butler

Office Manager

Ghann's Cricket Farm, Inc.

I see nothing wrong customer service wise with this email reply to your original email to them. He apologies. He explains why his sizes can differ, which is reasonable.

In your original email to them you said "Let me know what I need to do to get the sizing correct."

This can be taken two ways...way one is "Let me know how YOU will be fixing this"

Way to is "let me know how I can avoid this next time"

It seems in the response you got...he thought you meant Way 2....and informed you it may be best to call for your order early in the week and to check with the person working if they happen to be running bigger or smaller that week. He informed you, politely, that if you wait until later in the week, they may not have the supplies your asking for (since supplies DO run out....)

It seems you may be reading his email response to you with some unnecessary emotion behind it.

 

[Willow]

I agree a replacement or credit would have been nice from them...your original email to them was kinda vague on your desires for ramification. Did you ever ask for replacement or credit?

First feeder order from a new company should ALWAYS be taken as a learning experience... whether you order to much or not enough or if the company's idea of medium is actually a large in your eyes....if you work nicely with the company most will work with you to figure out exactly what your needs are....it cant be perfect every time, but being an understanding human being can make it easier to fix....feeders (living, growing creatures) vary in size....mistakes are bound to happen when you have multiple people with multiple different size opinions.

Being a good customer has always gotten me good customer service....nicely ask for help with the issue, clearly state what you want (DO NOT DEMAND) and go from there with any company you decide to work with.

 

[Willow]

hmmm...Tammy from Ghann's is most likely a woman....sorry bout all the he's lol