I cannot intelligently make comments about the photos, or really even about Bearded Dragons in general. Those are areas in which I know very little. But in regards to your customer service skills Nicole, I can offer some advice.
Customer service is a universal skill. It doesn't matter if you're selling Bearded Dragons or John Deere tractors...
Here's an example of the correct way to handle a problem with a customer:
Customer: "I received the Bearded Dragon (tractor, shirt, cologne) that I ordered from you, and I'm not really happy with it. The color (shape, weight, smell, etc.) isn't what I expected.
Customer SERVICE: "I'm sorry that you're not satisfied with your purchase. WHAT CAN I DO TO MAKE YOU HAPPY?"
It really is that easy. You have to give you customer
something. You must never paint them in a corner. You NEVER say "there's nothing I can do," you say: "WHAT can I do."
Now their response to "What can I do" may be unreasonable, in that case you make a reasonable offer in return. In the case that a mutual agreement cannot be met, you should offer a refund in exchange for returning the "merchandise" (I'm not referring to live animals here, this is a universal example).
This thread is currently 32 pages of bad publicity for you.
It could have all been avoided by asking one simple question: "
WHAT CAN I DO MAKE YOU HAPPY?"
And for the love of god girl, please use the dang spell checker...