Ken of Exotic Pets in Las Vegas*BAD*

[Rick Staub]

It would be nice if Bobby would answer a couple of the questions asked of him. I am not familiar with FedEx so I took a look at their web page and found that like UPS they offer 3 delivery times - by 8:30 am, by 10:30 am, and by 3 pm. Typically when I ship I use the by 10:30 am mode and have never had a package attempted to be delivered before 9 am. Usually they arrive between 10 and 11 am.

As I said before, I feel it is incumbent on the shipper to notify the receiver and make sure they know when the package is suppose to arrive. So again I ask Bobby which mode of shipping he used? Did he request early delivery (by 8:30 am) for this package? This would make sense considering the way they were packaged, but it would just be supposition on our part until Bobby decides to answer some questions.

This would seem to be an important question as it would again suggest that Bobby should have better communicated the arrival time to Ken. On the other hand, if an earlier arrival time was not requested, then part of this has to just be attributed to unfortunate circumstances in that the driver came early and the box was not labeled as perishable.

After receiving probably over 500 or 1000 animal shipments without incident, I do not think Ken can be faulted for not going into his shop earlier just in case. He had no reason to think these snakes were going to arrive any earlier than they have countless other times or if they did, that the delivery guy wouldn't just call him at home as they have done in the past. To suggest that he was uncaring just because he did not think it was necessary to be at the shop just in case one of those what ifs occurred is just being righteous in hind-sight.

 

[Ken Harbart]

Rick, I actually doubt that the animals were shipped for 8:30 arrival. Cost would play a major factor, since it costs almost twice as much to have a package shipped Fist Overnight rather than Priority Overnight. Just as a gee whiz, I priced the various options for shipping a 2 lb box measuring 7"x11"x7" from Sandusky, to Las Vegas.

FedEx First Overnight® 8:00am or 8:30am the next business day to major cities 56.39

FedEx Priority Overnight® 10:30am the next business day to most cities 30.64

FedEx Standard Overnight® 3:00pm the next business day to most cities 27.04

FedEx 2Day® 4:30pm in 2 business days to most cities 12.36

FedEx Express Saver® 4:30pm in 3 business days to most cities 10.76

Also, the tracking information for this package states that it was shipped Priority Overnight. For Bobby to have effectively requested early delivery, he would have had to cough up an extra $25 to upgrade to First Overnight.

While I'm not faulting Ken for being uncaring, it is definite that he was complacent. He was lulled into a routine of the drivers going above and beyond for him. While it's nice that they would do this, it's not something that should be counted on.

Do I think of either party as a "bad guy"? Not really. I just feel that both Bobby and Ken both made mistakes. Bobby exercised poor judgement with his packing, and Ken was complacent with the drivers going above & beyond for him. IMO, had either one of these gentlemen used a bit of foresight, I doubt we'd be discussing this today.

 

[Darin Chappell]

"Ken, FedEx may be different, I'm not sure. However, with UPS, you have to mark on the airbill if the delivery is to a business or a residence. If it's a business, you fill in the hours of operation. They use that information to plan the route. I think that's why it's been referenced."

Terese,

No, FedEx has no such provision.

 

[Ghi Reptiles]

Hey Rick,

I think after all of this you will be hard pressed to get any reply out of Bobby as I am sure he wants all of this behind him! He already noted he improperly packed the animals and I am sure he and Ken are working it out, well hopefully they are anyway. It is a shame those were beautiful animals

 

[Seamus Haley]

IMO, had either one of these gentlemen used a bit of foresight, I doubt we'd be discussing this today.

Had Bobby waited more than three minutes for a response, I doubt we'd be discussing this today.

Darin just verified that FedEx asks for the business hours, which Bobby had avaliable, the fault for the early delivery is once more proven to be Bobby's responsibility.

I also believe that there has been a common misimpression formed about the nature of the calls for delivery attempts, it is not simply a casual agreement with the regular driver, it is the established hours of a business that reccieves regular deliveries of live animals. Had the package been marked as containing the snakes, the call would have been placed this is not a "what if" situation depending on the individual driver, it is established and verifiable fact.

So... no styro/cold packs, no labeling, no business hours filled in, nothing to indicate sensitive items in the box, using an express mail box and creating a bad guy post after five minutes with no email response... All on Bobby.

Ken's only mistake seems to have been thinking that Bobby was competent in the first place.

 

[Seamus Haley]

Darin just verified that FedEx asks for the business hours, which Bobby had avaliable, the fault for the early delivery is once more proven to be Bobby's responsibility.

Nevermind that, I misread Darin's post.

 

[Darin Chappell]

No worries, Seamus. It was poorly worded!

Mike Conley.

I can't believe that you are actually going to condescend to Ken about his supposed lackadaisical attitude toward shipping/receiving animals in the same post in which you said you received a shipment of animals in 90+F temps with no cold packs as if that were no big deal! You're kidding right? You have to be kidding us . . .right??????

 

[Urban Jungles]

Do I think of either party as a "bad guy"? Not really. I just feel that both Bobby and Ken both made mistakes. Bobby exercised poor judgement with his packing, and Ken was complacent with the drivers going above & beyond for him.

Bobby also exercised poor judgment when he came on here and accused Ken of being a bad guy BEFORE communicating with Ken privately....

...and don't forget demanding compensation from Ken accusing him of being at fault....

...and there's that little thing about repeated, inhumane transport packaging.

Smells like a bad guy to me.

 

[Ghi Reptiles]

Hey Danny,

Did you ever find out if there were holes in the plastic containers. Can you imagine if there weren't!?!

 

[Amphirites]

QUOTE]Did you ever find out if there were holes in the plastic containers. [/QUOTE]

There were no vents in the containers. They were lil ovens [

 

[Laura S.]

Message deleted - No FULL NAME.

 

[Darin Chappell]

Laura,

First off, you need to use your full name on each and every post on the BOI. It's in the TOS, and if you don't your posts are likely to be deleted. You can add your name permenantly by editing your signature line under the Users CP section above.

As to your point about the shipping carrier, it actually was shipped via FedEx. The reason we know this is because Bobby gave Ken a FedEx tracking number, and Ken said it arrived by FedEx when it was finally delivered.

The box is obviously USPS, but it seems that Bobby "merely" used the box to ship via FedEx. Now that may be a crime as others have suggested, I don't know. However, it is a crime to ship snakes via USPS, and that didn't happen here.

 

[Boavoyage]

Laura,
Although the box are from USPS, but he ship it via FedEx. He might bought the box from post office or reuse a box from post office.
However, I don't know why several peole here still said that it's Ken's fault that he's not there by 8:45 a.m. Come on you guys, if you check out the weather on 7/8, the day Bobby shipped those snakes. It was 88F degrees from 2:00 p.m. to 3:00 p.m. With that kind of packing, do you think those two poor snakes could survive. They were most likely cooked before they left Cleveland, Ohio.
On Ken's side, there is only one "if", which is "if he was there at 8:45 a.m." However, on Bobby side there are "if he pack it w/ insulator", "if he spend a couple more bucks for cold pack", "if he marked the package w/ perishable, or live animal" I once receive a package from FedEx and there were no marking on the box. I don't know if it's because FedEx doesn't allow to ship live animal, but the box wasn't marked "live animal" The driver just dropped the box from 4 ft height to the ground right in front of me so that he can handed me the notepad to sign for the package. Thanks God that there were styrofoam liners, and the package were packed well with proper newspaper, so the snake was not tumble, or just popped out of the box.
For "Kingmike", I wonder if you are really a king, or you don't have a live, but sitting at one place a whole day to wait for a package is not realistic. That's the reason why the receiver usually chooses the place that he know he will be there when the package arrived. In Ken's situation, if I was him, I would choose my work place (which is his store), since I know that the package most likely will be delivered around after 9:00 a.m. I have received around 30 packages in the last two years, and all of them arrived between 9:30 a.m. to 4:30 p.m. There was only one occasion that a money order was delivered at 7:00 a.m. on Saturday morning, but it was sent via Overnight Express.

 

[Laura S.]

Message deleted - No FULL NAME.

 

[The BoidSmith]

As some have already stated most people that sell reptiles on the Web guarantee "live arrival" only IF the package is signed for at the first delivery attempt. Their TOS usually states that the guarantee is void if no one is there to receive the package. The difference in this case though is that the snakes in question were not packaged properly thus it is impossible to determine if they were alive at first attempted delivery.

Regards.

 

[kingmike]

Ok.........

As to the childish but obvious mudsling as to my haveing a life, Yes I do, I have 2 children of my own and my fiancee has 1 also and they both live with me and I work, I admit I dont have to spend much time at my office at all, but all these ridiculous remarks about waiting "all day" for a Live animal to arrive is ludicrous. I have not had hundreds of animals shipped to me, to be honest it is only 13, but never once have I had to wait past 10:30 am for the delivery. I am sorry, but if you cant wait 2 and a half hours out of your day to make sure you do what is in the best interest of animals being sent to you then you should consider if they should be being sent to you. ( Please dont misunderstand that, I know people have emergencies, I am speaking in general ) As for the business aspect of Fedex calling a business owner when it is a live animal, I was not aware of that fact. IF that fact is true THEN sole blame would land on Bobby. Once again that is a factor I was not aware of. I have gained a lot of respect for a lot of people on this board, I always try to be fair and am honest whenever I post, I must say it saddens me when people resort to namecalling and childish antics and attacks though. Lets try to keep these threads at an adult level, things will be resolved much faster and easier that way......

Seamus, if what you spoke of is true, then I will retract my previous statement that some small blame was on Ken, That would change the whole thing. And actually now that I have seen the small plastic containers they were in, with no holes also, then I also would have to think those poor snakes had 0% chance whatsoever. To be honest I now find myself at a loss as to how a 13 year veteran would send snakes in those conditions. With Seamus's new info, and seeing how poorly they were actually shipped, I must now take the side of Ken being at no fault. And before people start ripping me for changing my mind, I always state my opinion on the facts, new facts have come to light that change things drasticaly, henceforth my opinion has changed due to those facts. Thank you

 

[HerpVenue]

Wow there has been a lot said.

I will say what I feel if you all don't agree it is all good.


If you all ship to my business (which I currently do not have one) but if you do. And if I open up at 9 and the packages come before 9. I might or I might not take the blame.

If it was packed right. I would say hey it is my fault for not being there. Even though I do not open at nine. So I will take the blame.

But if it was NOT packed right. My feelings would change. To the following
1. I do not have to be at my store 24/7. And for those of you who feel I should have to be at my store 24/7 and I am not allowed to have any other life.......let me know who you are so I do not deal with you.........EVER

2. It was not packed right. If it was packed right with cooling packs........it would have easily made it at 1 or 2pm.

3. If it was labeled to keep put of extreme temperatures......I am sure the driver would have done something like call the store owner.........blah blah blah

4. If the box actually had holes for air....I am sure there would have been SOME air circulation to help the animals in staying cool.
I do not even see holes in that Box.






Right now I am a hobby. Someday I will be a business. To those who think I should be at my store 24/7......to those twho think I should never go home and take care of my baby............to those who think I should never be home to take care of my wife......
DO NOT WASTE YOUR TIME.....................Take your business somewhere else. Take your business to someone who does not have a life. Take your business to someone who will answer your calls and your e-mails and recieve your packages 24/7. Ion the other hand have a family. And for those who say having a life is no excuse...........and that we should be available 24/7............Try getting yourself a life.

 

[HerpVenue]

Re: Yes

And as for the statement "I do not feal it is Ken's or any receivers responcibility to sit around 24/7 for a package to be delievered especially to a bussiness." Noone can ever justify that in my eyes. That to me is neglect. Thank you

To all you business out there. NEVER EVER close your doors.
You do not have a life. Your life does not belong to you. In fact everything you do should be dedicated to your customers.Your Job, whether you accept it or not is to sit around at your store waiting for deliveries. Waiting for e-mails. And Wating for the phone to ring. So what if you have a baby to take care of? So what if you have a wife to take care of? So what if your hours say 9-5? If you have a delivery.....You HAVE to be at your store 24/7.......other wise it is neglect. That is the world according to KING Mike.


Remember...once you become a business....you are no longer allowed to have a life...............


note to self.
keep names of the people who expect you to be at your place of business 24/7
1. they are clueless and do not have a life.
2. no need to deal with them

 

[kingmike]

24/7

I keep scanning pages because I dont want to read them all again, but could someone please point me to where anyone said people need to keep their business open 24/7? I was going to say something about it but cant figure out who to direct it towards. I mean c'mon, no pet shop is open 24/7 that is just absurd. Anyone who can point me to that page thank you very much.

 

[kingmike]

LOL

C'mon Ritchis, I can only hope you are jokeing as I see you have posted quite a bit here, I have said SEVERAL times, 830 to 10 am, that is not 24/7. Please people, keep this at an adult level. Thank you