Bad Guy KolorBurst Cham - Joshua Coppens - Will not honor 7 day health guarantee

[chazzz]

Congratulations you were refunded and you seem to be happy with the outcome or as happy as you can be considering the circumstance. I hope the chameleon pulls through! Now since you were refunded the cost of the sick chameleon are you now supposed to ship it back? Or were you refunded the cost and now the sick chameleon is still yours to nurse back to health hopefully?

Since things are resolved and the buyer is happy with the resolution I don't really want to add anymore negativity to this thread, but I do have one last question.
I wasn't going to get involved and thought someone else would bring this up much earlier on but I haven't seen it mentioned unless I missed it. You purchased two females and received 1 sickly female that you have been compensated for, and the other female while still not in great shape turned out to be a male. Has anything been done about this or is anything going to be done about this?

Most importantly the buyer is happy with the resolution, but even more so I hope that the chameleon makes a comeback from it's current condition! I wish you the best of luck with that chameleon!!

 

[figg2112]

While I (and others who wish to publicly acknowlege it) am happy that Joshua refunded Dez, it does not make it totally right, IMO. He only did so under pressure ... and going so far as to retracting the refund because she posted here.

He still sold at least one cham in horrendous and unacceptable condition.

As a cham keeper and breeder, he surely has to know a baby does not go from healthy to emaciated and close to death overnight or due to overnight shipping stress.

He surely must know that a bullied cham, his reasoning for her very poor condition, must be separated from its siblings and tendened to appropriately. Any seasoned cham keeper/breeder knows that.

Any keeper/breeder of any animal knows the runt, the smallest needs segregation, extra care and extra attention. He did admit she was the smallest and bullied.

He surely has to know that a healthy cham, whether baby or juvenile or adult does not sleep (upside down or rightside up up) during the day.

If he honestly did not realize she was in that terrible condition, then he is not paying proper attention to his animals, IMO, and guilty of neglect.

If he did realize it and simply sold her off before he she died in his care and he suffered a monetary loss, then he's still guilty of both misrepresentation and attempting to scam a trusting customer.

Finally, he did, after all, change his TOS/health guarantee during the course of this thread to cover his own butt when he misrepresents and sells an unhealthy cham down the road, didn't he?

IMO, it's not just about customer service, but also about husbandry practices and proper care & attention given to the animals in the keepers care. Buyer take note.

I do agree with everything you have said here Laura. I believe that anyone who reads this thread will probably come to the same concision.

Congratulations you were refunded and you seem to be happy with the outcome or as happy as you can be considering the circumstance. I hope the chameleon pulls through! Now since you were refunded the cost of the sick chameleon are you now supposed to ship it back? Or were you refunded the cost and now the sick chameleon is still yours to nurse back to health hopefully?

Since things are resolved and the buyer is happy with the resolution I don't really want to add anymore negativity to this thread, but I do have one last question.
I wasn't going to get involved and thought someone else would bring this up much earlier on but I haven't seen it mentioned unless I missed it. You purchased two females and received 1 sickly female that you have been compensated for, and the other female while still not in great shape turned out to be a male. Has anything been done about this or is anything going to be done about this?

Most importantly the buyer is happy with the resolution, but even more so I hope that the chameleon makes a comeback from it's current condition! I wish you the best of luck with that chameleon!!

I would not say I am 'happy' with everything, but can let it go. All the drama was giving me a headache and I just wanted it to be over. .. I was willing to negotiate as I felt it would be dragged out even more needlessly. I really expected not to get anything at all.

The chameleons are not being shipped back. I am trying to work with the little female and she is still hanging on. She seems to have a little spirit in her at times.. but I am not sure if it is enough to pull through as she is in such poor condition, but lets hope.

Baby chams are hard to sex sometimes. So I understand a mistake can happen. My hope with him , since he is also not going back, is that I can get him to grow and be strong over the next few months. And who knows he might grow up looking awesome.

I like to be optimistic. and just glad it is over

 

[Paul Kent]

I do agree with everything you have said here Laura. I believe that anyone who reads this thread will probably come to the same concision.




I would not say I am 'happy' with everything, but can let it go. All the drama was giving me a headache and I just wanted it to be over. .. I was willing to negotiate as I felt it would be dragged out even more needlessly. I really expected not to get anything at all.

The chameleons are not being shipped back. I am trying to work with the little female and she is still hanging on. She seems to have a little spirit in her at times.. but I am not sure if it is enough to pull through as she is in such poor condition, but lets hope.

Baby chams are hard to sex sometimes. So I understand a mistake can happen. My hope with him , since he is also not going back, is that I can get him to grow and be strong over the next few months. And who knows he might grow up looking awesome.

I like to be optimistic. and just glad it is over

 

[chazzz]

I do agree with everything you have said here Laura. I believe that anyone who reads this thread will probably come to the same concision.




I would not say I am 'happy' with everything, but can let it go. All the drama was giving me a headache and I just wanted it to be over. .. I was willing to negotiate as I felt it would be dragged out even more needlessly. I really expected not to get anything at all.

The chameleons are not being shipped back. I am trying to work with the little female and she is still hanging on. She seems to have a little spirit in her at times.. but I am not sure if it is enough to pull through as she is in such poor condition, but lets hope.

Baby chams are hard to sex sometimes. So I understand a mistake can happen. My hope with him , since he is also not going back, is that I can get him to grow and be strong over the next few months. And who knows he might grow up looking awesome.

I like to be optimistic. and just glad it is over

Thank you for answering my questions, and I wish you the best with nursing that female back to health!! I bet you're glad it's over, I'm glad it's over for you!

Also sorry about using the word happy it felt strange when I wrote it that's why I said "as happy as you can be considering the circumstance."
I should have said satisfied with the outcome because there's no way you could possibly be happy receiving a chameleon in that condition regardless of a refund and the headache that came with it. Happy would have been you received what you expected to receive, 2 healthy female chameleons!

Again I really hope she pulls through for you!!

 

[chelms865]

Not sure if this post is still being read, but I purchased a cham through Kolorburst Chams. I paid extra for a male. I just recently found out he was a she. Furiated, I have tried to get in touch with Josh from Kolorburst Chams and no reply at all. I have tried email and cell. This guy is bad news. My wife and I are considering legal action. I know it seems harsh, but how many people has he screwed over. This may be worth proving a point.