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Bad Guy KolorBurst Cham - Joshua Coppens - Will not honor 7 day health guarantee

Wow thank you Dessirae Scarborough for posting this thread, I was going to purchase a couple of chams from this guy.. Now I'm not.
 
ive tried to refund the money for one its not letting me so please one of you paypal experts tell me how to do it please. As far as that dead Cham link from chameleon forums that is from another clutch and all my chams are feed and took care of exactly as they should be i was just having deaths in that clutch how that is "Criminal" for asking for advice and help is beyond my comprehension. U never once said ALL OF A SUDDEN after she received the cham it got sick it was obviously sick before she received it. Why in the hell would i purposely send a sick chameleon to a breeder with obvious knowledge on that species of chameleon? If i was trying to "Scam" or defraud someone why would i do that to someone with obvious knowledge on the animal it would make sense to send that animal to some novice with no knowledge on the animal.
 
Cham

KolorBurst Chameleons said:
ive tried to refund the money for one its not letting me so please one of you paypal experts tell me how to do it please. As far as that dead Cham link from chameleon forums that is from another clutch and all my chams are feed and took care of exactly as they should be i was just having deaths in that clutch how that is "Criminal" for asking for advice and help is beyond my comprehension. I never once said ALL OF A SUDDEN after she received the cham it got sick it was obviously sick before she received it. Why in the hell would i purposely send a sick chameleon to a breeder with obvious knowledge on that species of chameleon? If i was trying to "Scam" or defraud someone why would i do that to someone with obvious knowledge on the animal it would make sense to send that animal to some novice with no knowledge on the animal
Click to expand...
 
Dessirae,

If I was you, I wouldn't even bother calling paypal... I would call your credit card company and request them to "charge back" paypal for the fraud. This will cut through all of paypal's BS, it won't matter what the seller does, you will get your money back!


Cheers,

Rob
 
How are you trying to send the refund? Are you going to the original transaction? Since the transaction is 'under dispute' It may not let you modify that particular one. However paypal advises not to close the claim until the claim is satisfied

Are you able to just 'send money' as if you where buying or send money as a "gift"
 
figg2112 said:
How are you trying to send the refund? Are you going to the original transaction? Since the transaction is 'under dispute' It may not let you modify that particular one. However paypal advises not to close the claim until the claim is satisfied

Are you able to just 'send money' as if you where buying or send money as a "gift"
Click to expand...

If the claim/dispute is canceled or closed before paypal does it themselves, the seller will be off the hook... His account will be frozen until the dispute is resolved, thus he should not be able to utilize Paypal at all.

Disputes typically take 3-4 days to resolve, however, I've had some take 7-10 days (depending on the timeliness of the parties).

Unless you have cash in hand, I would most def. wait for paypal to resolve the dispute, if they settle for the seller, you can always charge-back as stated above.

Hopefully some of this information helps people reading this thread!

Cheers,

Rob
 
Joshua has agreed to send me a refund for the female.

We are currently in the process of resolving this through paypal.. I have emailed paypal for assistance.. don't know how quick they are.
 
Great thread thanks chamelot chameleons for the info. People like this should not be breeders or part of the hobby.im staying away from this seller for good!
 
leothecham said:
Great thread thanks chamelot chameleons for the info. People like this should not be breeders or part of the hobby.im staying away from this seller for good!
Click to expand...

I see no reason whatsoever to keep bashing this seller if he is going to make things right! It takes a stand-up person to admit fault and fix it!

OP: Please keep us posted on follow-through!

Cheers,

Rob
 
KolorBurst Chameleons said:
ive tried to refund the money for one its not letting me so please one of you paypal experts tell me how to do it please.
Click to expand...

I call bs. It is not difficult and there are tons of tutorials on the internet. This was just another sad excuse to try not to pay your buyer what you promised you would. You sent sick chams, your word is meaningless. Why would anyone do business with you?
 
Kingofspades said:
It would be slander if she came here and said all your chameleons are sickly and dying, and that you are a terrible chameleon breeder etc
Click to expand...
No...it would be libel. But only if the statements are false (because a statement like that is most certainly malicious). Of course, if the statements are true, then it wouldn't be libel...
 
(at least the definitions/explanations I've read over the years have all referenced falsity as a condition of both libel and slander)

To send the refund via PayPal - go to PayPal, log in, find the payment, click on the transaction, scroll down, click on Refund.
 
Its Complete

Joshua Coppens has completed the refund for the female chameleon and has satisfied the dispute.

Our paypal case is now closed.


Joshua was cooperative with me through email last night trying to send me a refund but having a paypal glitch - and it seemed to be true.

I sent paypal and email last night telling them we had decided on a refund price and the sellers funds where frozen . This morning Paypal has completed dispute and the asked amount has been refunded.

Joshua also emailed me to tell me he talked to paypal this morning with the same outcome.

Anyway it is all over.

I hope this is a lesson learned in customer service. I would think this whole experience is something he would not want to go through again.
 
While I (and others who wish to publicly acknowlege it) am happy that Joshua refunded Dez, it does not make it totally right, IMO. He only did so under pressure ... and going so far as to retracting the refund because she posted here.

He still sold at least one cham in horrendous and unacceptable condition.

As a cham keeper and breeder, he surely has to know a baby does not go from healthy to emaciated and close to death overnight or due to overnight shipping stress.

He surely must know that a bullied cham, his reasoning for her very poor condition, must be separated from its siblings and tendened to appropriately. Any seasoned cham keeper/breeder knows that.

Any keeper/breeder of any animal knows the runt, the smallest needs segregation, extra care and extra attention. He did admit she was the smallest and bullied.

He surely has to know that a healthy cham, whether baby or juvenile or adult does not sleep (upside down or rightside up up) during the day.

If he honestly did not realize she was in that terrible condition, then he is not paying proper attention to his animals, IMO, and guilty of neglect.

If he did realize it and simply sold her off before he she died in his care and he suffered a monetary loss, then he's still guilty of both misrepresentation and attempting to scam a trusting customer.

Finally, he did, after all, change his TOS/health guarantee during the course of this thread to cover his own butt when he misrepresents and sells an unhealthy cham down the road, didn't he?

IMO, it's not just about customer service, but also about husbandry practices and proper care & attention given to the animals in the keepers care. Buyer take note.
 
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